Retail customer service representative Work, Jobs in Collingbourne Ducis, Wil (with Salaries)

Sales & Customer Service Assistant
Marlborough Tiles —Marlborough
- £12.71 an hour
- Full-time
- Microsoft Outlook
- No experience needed
- Administrative experience
- Free parking
- Employee discount
Quick apply
3d
Customer Service Assistant
Southern Co-op —Andover
- Employee assistance programme
- Employee discount
10d
Customer Service Advisor (Bodyshop)
Gemini Accident Repair Centres —Swindon
- Full-time
- Accounting
- Front desk
- In-person
- Free parking
- Employee discount
Quick apply
2d
Retail Customer Service Assistant
BP Retail —Swindon
- Serving
- Café
- Annual leave
- Employee assistance programme
10d
Customer Services Advisor
Halfords —Andover
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
10d
Customer Service Assistant
Mole Country Stores —Salisbury
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- No experience needed
- IT
- Free parking
- Store discount
Customer Service Assistant
Wickes —Salisbury
- £8.82 - £12.71 an hour
- Weekend availability
- Annual leave
- Employee discount
One Stop - Customer Service Assistant
One Stop —Calne
- £13.06 an hour
- Full-time
4d
Customer Service Representative
William Hill —Swindon
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Assistant
clearway pets —Basingstoke
- £12.75 an hour
- Overtime
- Customer service
- In-person
- Retail sales
- Employee discount
Quick apply
7d
Retail Customer Service Assistant - Temporary
BP Retail —Swindon
- Temporary
- Cleaning
- Café
10d
Customer Service Assistant
OurCoop —Grove
- £12.75 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
1d
Customer Service Assistant
Bradfield Group —Bradfield
- £26,718.07 a year
- Food service experience
- Cleaning
- School
Retail Customer Service Assistant - Nights
BP Retail —Chippenham
- Night shift
- Serving
- Café
- Annual leave
- Employee assistance programme
7d

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Sales & Customer Service Assistant

Marlborough Tiles
Marlborough

Quick apply

Job details

Permanent | Full-time
£12.71 an hour
3 days ago

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Photography
Microsoft Outlook
Inbound customer enquiry call handling
Spreadsheets
Administrative support experience
Sales administration
No experience needed
Microsoft Office Suite
Complaint handling
Handling customer enquiries
Administrative experience
Client services
Content marketing
Data entry
Organisational skills
Customer interaction
Communication skills
Supply chain customer service
Office experience

Full job description

About Marlborough Tiles

Marlborough Tiles is a long-established British tile manufacturer, creating beautiful wall and floor tiles from our factory in Marlborough, Wiltshire. Combining traditional craftsmanship with contemporary design, we work with homeowners, interior designers, architects and trade customers in the UK and internationally.

We are looking for a friendly, organised and enthusiastic Sales & Customer Service Assistant to join our team at our Marlborough factory and office.

This is a varied, hands-on role, primarily supporting our Sales Administrator with the day-to-day running of our busy sales office and providing excellent service to our customers. There will also be occasional opportunities to assist our marketing team with website content, photography, filming and photoshoots.

The role would suit someone looking for a full-time position although we are happy to consider school hours (Monday to Friday) employment for the right candidate.

The Role

Working as part of our Sales and Marketing team, you will help ensure customer enquiries and orders are handled efficiently and professionally from initial enquiry through to delivery.

No two days are likely to be exactly the same, and you will need to be comfortable balancing different priorities in a busy working environment.

Your responsibilities will include:

Booking customer shipments with freight and courier providers
Providing customers with product, order and delivery information
Liaising with customers regarding the progress of their orders
Handling customer queries or disputes in a professional and helpful manner
Working with colleagues across production, warehouse and dispatch to help resolve customer queries
Maintaining accurate customer and order records
Liaising with freight providers regarding collections and deliveries
Following up on delivery issues where required
Preparing and maintaining paperwork and electronic records
Updating spreadsheets and internal systems
Supporting the Sales Administrator with general administrative duties

You will also support the day-to-day activities of the sales office, including:

Answering customer sales enquiries by telephone and email
Taking, processing and completing customer orders
Assisting customers visiting our Marlborough showroom
Helping customers with tile choices, samples and general product enquiries
Ordering office and factory supplies
Assisting with other office and general tasks as required

Marketing Support

Although primarily a sales and customer service role, you will also have the opportunity to support our marketing activities. This may include:

Making basic updates to the Marlborough Tiles website
Assisting our Brand & Content Marketing Executive with photography and filming
Helping to prepare products, samples and locations for photoshoots
Assisting during photoshoots and content creation
Supporting other straightforward marketing and content tasks as required

Previous marketing experience is not required; we are looking for someone who is comfortable learning new tasks and getting involved with a focus on sales and customer service primarily.

About You

We are looking for someone who is personable, practical and highly organised, with the confidence to communicate with a wide range of customers.

You will need:

Previous experience in an administrative, office-based or similar role
Strong customer service and communication skills
A confident and professional telephone manner
The ability to communicate clearly and professionally by email
Good organisational skills and attention to detail
The ability to work quickly and accurately, including during busy periods
The ability to prioritise different tasks and work effectively under pressure
Strong IT skills
Good working knowledge of Microsoft Office, particularly Outlook and Excel
A proactive attitude and willingness to help wherever required
The confidence to deal calmly and professionally with customer complaints or difficult situations
The ability to work both independently and as part of a small team

Experience within interiors, design, homeware, retail, or a related industry would be an advantage, but is not essential. An interest in and understanding of high-end interiors and design would also be an advantage.

Full training will be provided on our products, systems and processes.

Hours & Location

The role is based at our factory, showroom and offices on Elcot Lane in Marlborough and is not a remote position.

Our standard working hours are:

Monday–Thursday: 9:00am–5:30pm

Friday: 9:00am–5:00pm

Saturdays: Ad-hoc support for showroom appointments, where required

We are open to discussing school-hours working arrangements, making the position potentially suitable for someone looking for a role that fits around school commitments.

Pay: £12.71 per hour

Expected hours: 39.5 per week

Benefits:

Employee discount
Free parking
On-site parking

Ability to commute/relocate:

Marlborough SN8 2AY: reliably commute or plan to relocate before starting work (required)

Experience:

Administrative: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

retail customer service representative jobs in collingbourne ducis, wil

Sales & Customer Service Assistant

Customer Service Assistant

Customer Service Advisor (Bodyshop)

Retail Customer Service Assistant

Customer Services Advisor

Customer Service Assistant

Customer Service Assistant

One Stop - Customer Service Assistant

Customer Service Representative

Customer Service Assistant

Retail Customer Service Assistant - Temporary

Customer Service Assistant

Customer Service Assistant

Retail Customer Service Assistant - Nights

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