Customer experience analyst Work, Jobs in Collyhurst, Gtm (with Salaries)

Operations Analyst
Thirdfort —Manchester
- From £27,000 a year
- Full-time
- Hybrid work
- English
- IT
- Communication skills
- Annual leave
- Work from home
Quick apply
16h
Strategy Analyst
Perch Group —Manchester
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Health & wellbeing programme
- Sick pay
Quick apply
1d
Test Analyst
Core Outcome Solutions Limited —Manchester
- £35,000 - £44,000 a year
- Full-time
- Computer Science
- Engineering
- Analysis skills
- Free parking
- Bereavement leave
Quick apply
13d
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
9d
Reporting and Insight Analyst
Clear Business —Sale
- £28,879 - £36,098 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
IT Customer Experience Support Analyst
Anaplan —Manchester
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
7d
2nd Line IT Support Analyst
Mission Mars (Head Office) —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Azure
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Junior Cyber Security Analyst
Cyber Security Specialists —Altrincham
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
Business Analyst
Calisen Metering —Manchester
- £500 a day
- Full-time
- Azure
- Data analysis skills
- SQL
2d
Financial Crime Analyst - Detection Team (Manchester Hybrid)
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Communication skills
- Banking
- Marketing
- Annual leave
Quick apply
Customer Service Advisor
Barclays —Stockport
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Onboarding Analyst
DF Capital —Manchester
- Full-time
- Microsoft Office
- Financial services
- Communication skills
- Annual leave
- Gym membership
Quick apply
Commercial Data Analyst
Johnson Controls —Manchester
- Full-time
- Sales
- SQL
- Analysis skills
KYC Analyst
Movera —Stockport
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Referral programme
13d
Client Onboarding Coordinator
DGI —Manchester
- Up to £36,000 a year
- Full-time
- Hybrid work
- English
- Project management
- In-person
- Annual leave
Quick apply
2d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £42,085 - £46,541 a year
- Full-time
- Sick pay
14d
Business Analyst
AJ Bell —Manchester
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
Customer & Supplier Master Data Analyst
ADI Global Distribution —Oldham
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Customer service
Global EPR Compliance Analyst
Ecoveritas Ltd —Manchester
- From £26,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Work from home
- Sick pay
Quick apply
6d
1st Line Analyst - 12 Month FTC
Pets at Home —Cheadle
- £25,875 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Customer service
- Microsoft Office
- Work from home
6d

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customer experience analyst jobs near collyhurst, gtm

Operations Analyst

Thirdfort
Manchester

Quick apply

Job details

Full-time
From £27,000 a year
16 hours ago

Benefits

Annual leave
Work from home
Private medical insurance

Qualifications

Regulatory reporting
English
Compliance management
IT
Communication skills
Banking

Full job description

We're on a mission to protect society from fraud and money laundering.

We’ve already protected over 3 million people through life’s big transactions. Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.

Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn’t exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.

Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking. Over 1,500 businesses now trust Thirdfort to verify their clients.

We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel. In February 2025, Thirdfort acquired the Homeppl brand. Homeppl are also a fast growing tech disruptor, using unique technology to qualify tenants and guarantee their liabilities. Our long term plan is to bring this tech into one CDD platform for our clients.

The Role:

This is a great opportunity for a capable and hungry individual who wants to gain experience in a leading tech startup.

The Ops Analyst team are a core part of our offering, using industry leading tech to spot fraud and protect our clients, who range from Estate Agents letting teams, to the Built to Rent sector.

You’ll be working alongside an established group of Ops Analysts - excellent communication skills are essential, as well as not being phased by picking up a large volume of work each day. The summer months are our peak period, when you will working with the team to deliver ambitious targets and give an amazing experience to our clients.

This role demands excellent attention to detail, a professional manner and great written skills. We don't expect you to have a background in law or compliance, but any knowledge or understanding around Anti-Money Laundering and fraud/tenant referencing processes will set you in good stead. This team work closely with Customer Support and sits within our Customer Experience team - we want to make sure we provide reports of outstanding quality for our clients, whilst being able to work diligently and efficiently.

You will be jumping into a fast, dynamic and ambitious culture that prioritises collaboration, openness and continuous learning.

Skills & Responsibilities:

Use industry leading fraud detection tools to perform document analysis and identify fraud
Analyse and review applications for our clients, ensuring that applicants meet risk criteria
Provide advice and guidance to applicants to help accelerate the application process
Produce reports to help us and our clients make the right decisions
Work to deliver against ambitious targets - you’ll need to be highly organised and able to juggle enquiries
You will have the ability to communicate effectively and persuasively; patience and empathy are essential.
Able to clearly explain complex requirements in fluent written English

What we are looking for:

Be happy to get your hands dirty as part of our busy Ops Analyst team - you’ll deal with high volumes of reports (especially through the summer months), and tackle them all with a calm and good humoured approach.
Committed to getting the right outcome for our clients
Careful, with great attention to detail, and able to spot problems and resolve them quickly
Someone who is tenacious and adaptable, maintains focus whilst working independently and remotely
An interest in learning more about fraud detection
You will be hungry to join an epically exciting startup. You’ll get excited about the prospect of rolling your sleeves up and getting stuck in because you recognise the huge opportunity to gain great experience
1-2 years similar experience is helpful, especially in the start up or tech or legal space. However, we’re open minded and interested in grads or people coming from jobs in other areas who can demonstrate the above skills.

Life at Thirdfort:

We’ve created our benefits package to reflect Thirdfort’s mission and values. Everything we do is designed to build on trust, and we extend this promise to our team by investing in their physical, mental, and financial security to support them through life’s big moments. Ultimately, our benefits exist to empower our people, ensuring everyone feels deeply supported, trusted, and equipped to do their best work.

When you join Thirdfort, you’ll get immediate access to our flexible employee benefits package that aims to support you across these areas:

Compensation - £27k base salary
Working hours are between 8.30am - 6pm, Mon-Fri, 40 hours per week
Flexible working - We love our office culture and are looking for teammates who want to be part of it. This role is based on a hybrid model, with a minimum of 2 days per week in our Manchester office and the flexibility to work from home on the remaining days.
We run socials for the support team every third so you get plenty of time to socialise with your colleagues. In the past this has included getting together to enjoy some great food, or doing a fun activity such as bowling or playing darts, or trying your hand at cricket!
Annual leave allowance of 26 days, increasing to 30 with tenure and the option to buy additional days
Work from home allowance
Enhanced sick leave
Private healthcare with our provider, AXA
Uncapped budget for personal development
Share options for all UK employees
Wellness budget

We’re committed to building an inclusive, equitable and diverse culture where everyone has a chance to make a difference. We’re purposefully building a team of problem-solvers that reflect our values - which is why we hire from all backgrounds. If you're a curious, kind individual who takes ownership, you'll be a great Thirdforter.

If you require any reasonable adjustments during the application or interview process, please let your dedicated Talent Partner know and we’ll do our best to accommodate.

Pay: From £27,000.00 per year

Work Location: Hybrid remote in Manchester M1 1JA

Quick apply

Refine Your Search

customer experience analyst jobs in collyhurst, gtm

Operations Analyst

Strategy Analyst

Test Analyst

1st line Service Desk Analyst

Reporting and Insight Analyst

IT Customer Experience Support Analyst

2nd Line IT Support Analyst

Junior Cyber Security Analyst

Business Analyst

Financial Crime Analyst - Detection Team (Manchester Hybrid)

Customer Service Advisor

Onboarding Analyst

Commercial Data Analyst

KYC Analyst

Client Onboarding Coordinator

Jigsaw Homes Group Limited

Business Analyst

Customer & Supplier Master Data Analyst

Global EPR Compliance Analyst

1st Line Analyst - 12 Month FTC

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