Technical support agent Work, Jobs in Collyhurst, Gtm (with Salaries)

Customer Service Agent
JaJa Finance Ltd —Manchester
- £29,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Telecoms and Call Centre Specialist
Spectrum Life —Manchester
- Full-time
- Remote
- JavaScript
- IT
- Annual leave
- Work from home
Quick apply
13h
Technical Support Supervisor - Fixed Term Contract
Tesla —Manchester
- English
- IT
- Communication skills
1d
Technical Support Agent Level 2
Custodia —Knutsford
- £32,000 a year
- Weekend availability
- Azure
- Computer Science
- Bachelor's degree
- Free parking
- Annual leave
Customer Service Agent (Italian Speaking) - Inbound B2B
Deliveroo —Manchester
- £27,700 a year
- Weekend availability
- CRM software
- English
- Communication skills
- Life insurance
Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £28,000 a year
- Weekend availability
- Azure
- Computer Science
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
Data Scientist - Credit Eligibility
M-KOPA —Manchester
- Full-time
- Remote
- SQL
- Financial services
- Communication skills
Home Improvement Officer
Bury Council —Bury
- £35,412 - £38,220 a year
- Full-time
- Customer service
- Travel
- Organisational skills
8d
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Manchester
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
Complex Motor Claims Handler
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd —Manchester
- Communication skills
- Negotiation
Quick apply
9d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Manchester
- £3,800 a month
- Full-time
- Sales
Quick apply
Compliance Administrator
Williams Stanley and Co —Manchester
- £29,000 - £30,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Warrington
- £3,800 - £6,000 a month
- Full-time
- Sales
- Driving
Quick apply
Conveyancing Assistant
Mallory Pryce —Oldham
- Sales
- Microsoft Office
- Administrative experience
Quick apply
8d
Assistant Workplace Services Manager
Government Property Agency —Manchester
- £36,000 - £39,494 a year
- Full-time
- Customer service
- Salesforce
- English
2d
IT Service Management Senior Business Analyst
Freshfields —Manchester
- Full-time
- Presentation skills
- IT
- Communication skills
AI Analyst Summer Internship
SOCOTEC UK & Ireland —Altrincham
- Hybrid work
- Computer Science
- Master's degree
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
AI Enabled Intermediate Power Platform Engineer
Accenture —Manchester
- Full-time
- Azure
- Customer service
- JavaScript
Junior Commercial Advisor
Verisure Services (UK) Limited —Warrington
- £3,800 a month
- Full-time
Quick apply

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technical support agent jobs near collyhurst, gtm

Customer Service Agent

JaJa Finance Ltd
Manchester

Quick apply

Job details

Permanent | Full-time
£29,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Technical support
Quality assurance
Financial services
Communication skills
Time management

Full job description

About Jaja

Our Mission: Empowering our customers to buy, borrow, and build—driven by tech, fuelled by data, and built for the future.

Our Company Values: Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple

Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making.

We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple.

We will delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money.

Why Join Us?

This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever.

We have a collaborative team structure fueled by an exciting mix of people, welcoming experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself!

** This role requires being in our Manchester office 2 days a week, so please only apply if you're comfortably able to meet this requirement (XYZ Building 2, Floor 1, Suite 5, Hardman Boulevard, M3 3AQ)

Customer Experience Agent

You will join a dynamic team of Customer Experience Agents, supporting customers over the telephone in our multi-channel contact centre. By fostering a culture of continuous learning and adaptability, we empower our agents to provide exceptional support, no matter the platform. If you’re passionate about delivering outstanding customer experiences and thrive in a dynamic environment, we want you on our team! High levels of customer engagement are required so you will need excellent communication skills, making use of various methods of communication available to manage this throughout every interaction. In accordance with process, you will need to work to agreed SLA’s and work with your Team Manager to make recommendations to improve processes.

What’s the opportunity?
You will work in a dynamic, fast paced environment, working with a passionate set of colleagues who excel at delivery you will have a varied and interesting role that is not constrained by the status quo.

Key Accountabilities:

Handling Customer Inquiries: Efficiently manage incoming calls resolving customer inquiries and provide accurate information about our products and services.
Supporting Customers: Identify solutions and explain alternative channels to enable customers to self-serve.
Resolving Issues: Quickly address customer problems, complaints, and queries at the first point of contact, ensuring a positive customer experience.
Providing Technical Support: Offer technical support and troubleshooting assistance regarding our products or services.
Customer Relationship Management: Maintain and update customer records in the database, ensuring accurate documentation of interactions.
Effective Communication: Communicate clearly and effectively with customers to understand their needs and provide appropriate solutions.
Collaboration: Work with team members and other departments to escalate complex issues and improve service delivery.
Continuous Improvement: Gather and share customer feedback to help improve products, services, and processes.
Adhering to Policies: Follow company policies and regulatory guidelines to ensure compliance and maintain high quality assurance and service standards.

Essential skills and Experience

Proven Call Centre Experience: Demonstrated success in dynamic call centre environments.
Financial Services Expertise: Solid background in the financial services sector.
Exceptional verbal Communication Skills – Empathetic, a good listener, ability to handle calls with vulnerable customers

Adaptability: Thrives in fast-paced, ever-changing environments.

Organizational Mastery: Strong organizational and time-management skills.

Customer Journey Insight: Comprehensive experience across the entire customer journey

What's in it for you?

The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever
Competitive salary
Pension contributions, including Salary Exchange facility
Annual bonus potential
Private medical cover
25 days annual leave (FTE) plus UK bank holidays (with an additional day added for each full calendar year worked, up to a maximum of 30 days).
Your birthday off each year as an additional day's leave
4x life insurance cover
Option to join our company health insurance programme, provided by Vitality
Access to our confidential Employee assistance programme

Quick apply

Refine Your Search

technical support agent jobs in collyhurst, gtm

Customer Service Agent

Customer Success Manager

Telecoms and Call Centre Specialist

Technical Support Supervisor - Fixed Term Contract

Technical Support Agent Level 2

Customer Service Agent (Italian Speaking) - Inbound B2B

Technical Support Agent Level 2

Data Scientist - Credit Eligibility

Home Improvement Officer

Technology Analyst - Operations (UK Remote)

Complex Motor Claims Handler

JUNIOR SALES ADVISOR

Compliance Administrator

JUNIOR SALES CONSULTANT

Conveyancing Assistant

Assistant Workplace Services Manager

IT Service Management Senior Business Analyst

AI Analyst Summer Internship

AI Enabled Intermediate Power Platform Engineer

Junior Commercial Advisor

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