Operations officer Work, Jobs in Colne, Lan (with Salaries)

Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Town Clerk
Aspire Accounting & Tax Aid Ltd —Burnley
- £40,000.00 - £56,945.97 a year
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Organisational skills
Quick apply
11d
New Homes Officer
Anchor —Bradford
- £35,000 a year
- Remote
- Microsoft Office
- Travel
- Organisational skills
- Employee discount
1d
Senior Finance & Credit Control Officer (Maternity Cover)
Bradford District Credit Union —Bradford
- From £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Health & wellbeing programme
- Work from home
Quick apply
6d
Compliance Officer Domestic Heating
OnwardHomes —Accrington
- £43,900 a year
- Call to connect
- Hybrid work
- Maintenance
- Microsoft Office
- Contracts
- Annual leave
- Employee discount
9d
School Operations Officer
Compass Schools —Halifax
- Up to £28,658 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
(CE221) Democratic Services and Civic Officer
Ribble Valley Borough Council —Clitheroe
- £33,143 - £35,412 a year
- Flexitime
- Employee discount
Control Of Works Officer
Yorkshire Water —Bradford
- £41,667 - £52,084 a year
- Full-time
- Hybrid work
- Mentoring
- IT
- Communication skills
- Annual leave
- Flexible schedule
3d
[6512] Traffic Officer
National Highways —Rochdale
- £36,262.50 - £37,762.50 a year
- Driving
13d
Shared Lives Officer | Full time |Disability Shared Lives Service| Burnley, Lancashire
Lancashire County Council —Burnley
- £40,777 - £46,142 a year
- Full-time
- Leadership
- Communication skills
6d
Production Manager
Velocity Composites Plc —Burnley
- £50,000 - £60,000 a year
- Full-time
- Engineering
- ERP systems
- Microsoft Office
- Free parking
- Bereavement leave
Quick apply
3d
Managing Director
Techbelt —Elland
- £110,000 - £125,000 a year
- Full-time
- Sales
- Engineering
- Master's degree
- Relocation assistance
Quick apply
Health, Safety & Environmental Compliance Officer
European Tyre Enterprise Ltd —Bradford
- £35,000 - £40,000 a year
- Full-time
- Continuous improvement
- Travel
- IT
- Annual leave
- Employee discount
People Officer
Bradford Children and Families Trust —Bradford
- £31,022 - £33,699 a year
- Full-time
- Analysis skills
- Human resources
- Communication skills
- Annual leave
9d
Resource/ Support Officer
Kirklees Council —Huddersfield
- Full-time
- Microsoft Office
- Administrative experience
5d
Orthoptic Administrative Team Leader
East Lancashire Hospitals NHS Trust —Burnley
- £28,392 - £31,157 a year
- Full-time
- Administrative experience
- Leadership
- Annual leave
1d
Business Development & Procurement Officer
Cedar Care Group —Bradford
- £25,420 - £30,000 a year
- Full-time
- Microsoft Office
- Presentation skills
- Organisational skills
Quick apply
9d
Training & Recruitment Officer
Go North West —Bolton
- £40,000 a year
- Full-time
- Microsoft Office
- Driving
- Organisational skills
- Annual leave
- Employee assistance programme
Contract Officer
The Guinness Partnership —Oldham
- £39,038 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Computer networking
8d
Offline Marketing Manager (Maternity Cover)
Stonyhurst College —Clitheroe
- £35,000 - £37,000 a year
- Full-time
- In-person
- School
- Marketing
- Health & wellbeing programme
- Employee discount
Quick apply
13d

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Revenue Protection Officer

United Gas and Power
Guiseley

Quick apply

Job details

Permanent

Benefits

Cycle to work scheme
Annual leave
Company events

Qualifications

Microsoft Office
Analysis skills
IT
Communication skills

Full job description

Overview

As one of the fastest-growing and highest-rated commercial energy suppliers in the UK, we are seeking an experienced Revenue Protection Officer to join our team at our Guiseley, Leeds office.

This role is suited to someone who can take ownership of the end to end complex gas and electricity revenue protection cases, applying strong analytical skills and sound judgement to identify energy theft, progress investigations, and deliver compliant results.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Responsibilities

Lead identification and prioritisation of revenue protection risks using exception reports, smart meter data, consumption trends, meter reads, and account activity.
Complete desktop investigations and evidence collation (e.g., deep dives, read validation, change of tenancy review, meter technical detail analysis).
Partner with metering agents, data collectors, DNO’s, gas transporters, and field revenue protection teams to commission site activity, review outcomes, and agree next steps.
Calculate estimated consumption, back-bills, and billing adjustments in line with internal policy and regulatory/industry requirements; provide peer review and coaching to improve accuracy.
Raise and oversee requests for meter exchanges, safety checks, reads, and investigations via internal workflows and third-party portals; proactively manage third-party responses to meet SLAs.
Handle sensitive customer contact (phone/email/letter) for escalated or disputed cases, explaining outcomes clearly and agreeing resolution and repayment/settlement options.
Identify and support customers in vulnerable circumstances, ensuring appropriate referrals and reasonable adjustments are applied.
Work closely with Billing, Collections, Customer Service, Complaints, and Legal/Fraud functions to resolve complex cases and prevent repeat loss.
Support quality assurance through case audits/checks, identifying root causes of leakage/rework and recommending control/process improvements.
Support onboarding and coaching of colleagues, sharing best practice and contributing to a consistent approach to decision-making.

The Individual

Experience in revenue protection, revenue assurance, billing, collections, fraud prevention, investigations, or regulated utilities operations.
Strong analytical capability, including interpretation of consumption patterns and (where applicable) smart meter/interval data to identify anomalies and evidence leakage.
Proven ability to own complex cases end to end, applying judgement to evidence and documenting decision rationale to an auditable standard.
Excellent attention to detail with demonstrable accuracy in calculations, case notes, and record keeping.
Confident written and verbal communication skills, including ability to explain outcomes clearly and handle escalated customer interactions.
Ability to priorities’ a varied caseload and deliver against SLAs and quality measures with minimal supervision.
Strong integrity and understanding of confidentiality, data protection, and appropriate escalation for suspected fraud/safety concerns.
Competent IT skills, including MS Office (particularly Excel) and comfort using billing/CRM/case management systems.
Advanced DBS check is required for this role

Join The Team

Competitive salary, based on experience.
Regular company social events.
25 days annual leave, plus bank holidays, with the option to purchase up to 5 additional days per year.
Collaborative working environment.
Career progression opportunities.
Opportunity to grow within an expanding business.
Monday to Friday, 9:00am to 5:00pm, with some hybrid working considered.
Health and well-being cashback scheme.
Cycle to Work scheme.

Company Overview

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

Quick apply

Refine Your Search

operations officer jobs in colne, lan

Revenue Protection Officer

Town Clerk

New Homes Officer

Senior Finance & Credit Control Officer (Maternity Cover)

Compliance Officer Domestic Heating

School Operations Officer

(CE221) Democratic Services and Civic Officer

Control Of Works Officer

[6512] Traffic Officer

Shared Lives Officer | Full time |Disability Shared Lives Service| Burnley, Lancashire

Production Manager

Managing Director

Health, Safety & Environmental Compliance Officer

People Officer

Resource/ Support Officer

Orthoptic Administrative Team Leader

Business Development & Procurement Officer

Training & Recruitment Officer

Contract Officer

Offline Marketing Manager (Maternity Cover)

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