Call center manager Work, Jobs in Colney Heath, Hrt (with Salaries)

Charity Calling Team (Lead)
The Professional Fundraiser —Hitchin
- From £33,000 a year
- Part-time
- Google Suite
- Management
- Customer service
- Free parking
- Employee assistance programme
Quick apply
9d
Sales Manager
Sopwell House —St Albans
- Full-time
- Sales
- Hotel
- Employee discount
Quick apply
12d
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Contact Centre Team Manager - 12 Month FTC (Maternity Cover)
Allwyn UK —Watford
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Kenyon International Call Centre (KICC) Manager
TrustFlight —St. Helier
- Weekend availability
- Hybrid work
- Spanish
- Travel
- Contracts
Quick apply
7d
Outbound Sales Manager
Zinc —London
- £62,000 - £76,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Human resources
Quick apply
Customer Service Excellence – Contact Centre Consultant Manager
Pwc UK —London
- Full-time
- Hybrid work
- Customer service
- Business development
2d
Patient Sales Team Leader
Dental by Design Ltd —London
- £30,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
3d
Customer Success Manager
Speechmatics —London
- Hybrid work
- Spanish
- Contracts
- APIs
Cold Caller Business Development Manager
DNA Payments —London
- Sales
- Organisational skills
- IT
- Employee assistance programme
Quick apply
Sales Lead - Outbound Contact Centre
The Economist Group —London
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Macmillan Support Worker Team Leader
King's College Hospital NHS Foundation Trust —London
- £38,488 - £46,852 a year
- Full-time
- Care plans
- Time management
Sr. Director, Product Mktg & Outbound Product Mgmt - Allegro
Aria Systems —London
- Remote
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
Lead Generation and Telemarketing Apprentice
LSEC —London
- £17,990 - £18,586 a year
- University
- Annual leave
- Employee assistance programme
4h

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Senior Sales Executive
Sealane Freight Ltd —St Albans
Attend and present in a weekly sales meeting. Proven Business to Business (B2B) sales experience. The principal function of this senior sales role is the…
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LBC Exterior Cleaning —Hatfield
Work closely with our outbound sales agent, directing follow-up activity and ensuring every quotation receives appropriate follow-up.
£30,000 - £45,000 a year
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8d

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Charity Calling Team (Lead)

The Professional Fundraiser -
Hitchin

Quick apply

Job details

Permanent | Part-time
From £33,000 a year
9 days ago

Benefits

Free parking
Employee assistance programme
On-site parking

Qualifications

Google Suite
Management
Customer service
English
Leadership

Full job description

Job Description

Charity Calling Team (Lead)- Part Time

Join a team that feels like family!

You have probably never heard of a Fundraising Agency, most people haven’t. It’s true we are a unique business, but a business with support at its core whether that be with our charity clients or with our amazing team members.

Recognised in the Sunday Times Top best places to work 2026, we believe that achieving brilliant results starts with an exceptional culture and here at The Professional Fundraiser, or TPF to our friends, we are looking for a passionate and enthusiastic individual to join our Supporter Experience hub on a part time basis.

This is a part time role, covering up to 30 hours per week. The hours have some flexibility, our contact centre operates up till 7.30pm, 4 evenings a week plus half a day Saturday so the ability to cover those hours is a must.

What you’ll be doing;

Call Prioritisation & Delivery Management;

Lead on prioritising calls that align with Fundraising activity
Collaborate with the Operations team on call volume prediction
Plan and manage the achievement of hub KPIs
Take an active role in making calls to ensure real time effective coaching
Ensure optimum supporter engagement

Team Leadership, Scheduling & Wellbeing;

Provide clear direction, encouragement & support to the hub
Rota scheduling and overview, ensuring gaps are covered
Absence management, carrying out return to work interviews where necessary
Key holding responsibilities
Team support - being an ‘arm around the shoulder’ when challenges occur

Performance Management & Costs

Manage weekly hours budgets
Proactively identify potential performance risks and adjust accordingly

Data, Insight and Continuous Improvement;

Use CRM data to identify and report trends/risks and opportunities
Collaborate to help develop and improve welcome calling systems and usability

Want to know a little bit more about us?

TPF is the leading, national fundraising agency working with large charity clients that include The Royal British Legion, Prostate Cancer and Cats Protection to name a few. We’re proudly a “team-first” agency and want every individual’s interaction with TPF to be an exemplary experience. We strive for the feeling of family, crafting personal experiences for each of our Team Members.

So what are the person specifics for this role?

Someone who is comfortable using a telephone, I know that sounds strange but in the tech centred world we live in now using the phone to make a call is no longer the norm….the telephone is a trusted friend to the members of your team so it will need to become yours too. A brilliant communicator (there’s that telephone again!) able to have good conversations with everyone, helping to cement that warm, fuzzy feeling that the supporter got when they met our Fundraiser. If you have some customer service experience, that will serve you well and even better if you have some call centre experience. Although, for us, we are about the person, not the skillset. You’ll need to know your way around a computer, we all help each other and we have a great IT team but you’ll benefit from having some pre existing knowledge. We use Google suite here at TPF however with the similarities between other packages, if you are more familiar working with Microsoft, transitioning won’t be a problem - we’ve all done it!

What are the benefits of being a TPF team member?

A starting salary of £33,000 Pro Rata for part time
22 days holiday (not including bank holidays, pro rata’d for part time)) increasing on length of service
A paid day off for your birthday!
A comprehensive Employee Assistance Programme (EAP)
Beautiful countryside offices with green spaces, cows and sheep as our nearest neighbours
We even have a shower, if you ever fancied cycling or running to work!

This role has a 12 week probationary period.

To apply for this role and to find out more about us, please visit our , or you can drop our People & Engagement team an email you can also give us a call on 01462 458899 option 3 for HR or text on 07561 702383

Pay: From £33,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

call center manager jobs in colney heath, hrt

Charity Calling Team (Lead)

Sales Manager

Operational Sales Manager (Outbound Contact Centre Team - Retail)

Contact Centre Team Manager - 12 Month FTC (Maternity Cover)

Kenyon International Call Centre (KICC) Manager

Outbound Sales Manager

Customer Service Excellence – Contact Centre Consultant Manager

Patient Sales Team Leader

Customer Success Manager

Cold Caller Business Development Manager

Sales Lead - Outbound Contact Centre

Macmillan Support Worker Team Leader

Sr. Director, Product Mktg & Outbound Product Mgmt - Allegro

Lead Generation and Telemarketing Apprentice

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