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Insurance Account Handler

National Pharmacy Association -
St Albans

Quick apply

Job details

Full-time

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Microsoft Office Suite
Customer relationship management
Customer renewal management
Relationship management
Customer interaction
Outbound calling
Insurance sales
Networking
Sales and customer service experience
Communication skills

Full job description

Job Advert

Insurance Account Handler (Full-time, Permanent)

Location: St Albans / Hybrid

Do you have the ability to provide outstanding customer service?

Do you have proven track record in delivering sales and service performance against targets?

Are you experienced in Insurance practices, processes and procedures?

Then we have the perfect role for you!

The role

To support independent community pharmacies to succeed professionally and commercially for the benefit of their patients. As a not-for-profit organisation we are committed to reinvesting in service provision.
To build relationships and maintain trust and confidence with customers to maximise satisfaction, retain and grow business within the NPA Insurance portfolio.
Deliver Sales and Service performance against set targets.
Act as first point of contact and provide solutions for customers in the sale or renewal of products/services.

Key facts:

Hybrid-working pattern: Home working blended with at least 1 day per week working at the NPA’S Head Office, just outside of London.

Availability: Immediate or very short notice

The candidate

Your key attributes:

Essential:

Competent in sales techniques
Ability to identify potential sales opportunities through active listening and analysis of customers’ needs
Previous experience of handling inbound and outbound calls within a general insurance environment
Able to demonstrate excellent customer service skills
Experience of sale or renewal of products/policies
Excellent communication skills, both written and oral
Demonstrable knowledge of resolving any issues from sales or service queries
Previous experience of preparing new business, renewal, midterm adjustment and cancellation documentation
Ability to demonstrate competent influencing, negotiation, networking and prioritisation skills
Competent in Microsoft applications
Competent demonstrable sales technique
Able to demonstrate basic decision making and problem-solving skills
Ability to work as part of a team

Desirable:

Insurance qualification (successful candidates will be required to work towards recognised qualification from the Chartered Insurance Institute)
Previous experience within a general insurance environment

The organisation

The National Pharmacy Association is the representative body for the independent community pharmacy sector across the four nations of the UK and the provider of support, services and activities to community pharmacies and their teams.

Interested?

Please submit your application, attaching your CV or contact the [email protected] if you have any questions.

Our privacy policy is available on our website: www.npa.co.uk

We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for role advertised.

Quick apply

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