Job summary
The Barnstaple Alliance Primary Care Network (PCN) are recruiting a new and innovative Digital and Transformation Project Manager who will work closely with the PCN Management Team to support the transformation and the sustainability of general practice and the care services the PCN provide by developing digital solutions and capacity whilst improving accessibility.
The role aims to support transformation and digital initiatives of the Barnstaple Alliance PCN to continue to support good access for patient care and the overall sustainability of general practice and PCN wide services.
To ensure that digital transformation supports all patients, including those who may face barriers to accessing digital services, helping to reduce inequalities and improve access to care
The position will also play a pivotal role in helping to identify and tackle health inequalities and improve the quality of care and care outcomes for the most vulnerable of the patient population. The role will use Population Health Management as a tool to understand future demand for those most vulnerable to that demand and proactively seeking solutions.
The Barnstaple Alliance PCN is a proactive and supportive network of four GP surgeries: Brannam, Fremington, Litchdon and Queens Medical Centres. Between us we provide care to over 52,000 patients in the Barnstaple area. Whilst retaining our independent surgeries, we are working together on collaborative projects to improve and develop the healthcare services we offer to patients.
Working 18- 25 hours spread over the week to meet the needs of the PCN to be agreed with the successful applicant.
Salary; £31,000 - £37,037 FTE depending on experience and qualifications.
Closing date : 19 July 2026
Date of Interview : 28 July 2026.
Job description
DIGITAL & TRANFORMATION
- Work with the Management Team to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, expertise, and leadership to deliver changes in a collaborative way.
- Working with the PCN Management Team, the post holder will help to develop strategy related to transformation and improvement, that make a difference to patients and staff in the PCN.
- Provide project management hands-on capacity and support to practices in implementing and sustaining agreed changes.
- Directly support delivery of transformation activity in general practice within the PCN – with a view to improving patient access whilst protecting our workforce, quality and continuity of care, staff and patient satisfaction, and the efficiency and sustainability of general practice services.
- Support practices and staff to optimise use of existing digital functionality and new technology.
- Keep the management team and member practices updated on progress of current initiatives, capacity for change, progress, and issues so that plans can be adapted in response.
- Assess and review the PCNs transformation maturity, capacity, and local support needs.
- Develop relationships with peers across other PCNs to share learning and expertise at place or system level.
- To work with the PCN Operational Manager and Administrative & Governance Care Coordinator to manage and ensure the PCN complies with all Data Protection Regulations/GDPR when sharing data which may include the production and implementation of DPIA’s, Data Sharing Agreements, Assessments etc.
- Lead or participate in relevant working groups, project groups, service meetings and other forums across the PCN to agree changes, share learning, discuss challenges, and resolves issues.
- Drive integrated working, efficiency and reduce duplication or variation between practices.
- Disseminate new information across the member practices and be tasked with coordinating shared learning events/joint education initiatives.
- Work with local community and voluntary organisations to support patients who struggle to access services through digital routes and help develop practical solutions to improve access
- The post holder will work with the ICS to request specialist IT and estates expertise required to deliver transformation plans, in line with the ICS’s delegated responsibilities for GPIT and GP estates.
DATA, POPULATION HEALTH MANAGEMENT AND HEALTH INEQUALITIES
- Identify digital solutions to support the development, resilience, and the futureproofing of the PCN in line with local, regional, and national needs.
- Improve adoption of new technology to enhance patient access and experience and increase PCN productivity.
- To review and improve the PCN’s digital maturity.
- Take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made.
- Effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges.
- Interpret data and highlight variation to support open discussion about where variation is and is not warranted.
- Help PCN and practice staff understand the limitations of particular data sets and where other information may be available to supplement understanding of issues.
- Have a good understanding of the broader drivers that contribute to health inequalities within the PCN’s patient population and use this knowledge, along with the use of data management, to support the improvement of health outcomes.
- Use data, and improve data quality, to:
I. Understand demand, capacity and activity and drive improvements
II. Support population health management, tackle health inequalities and improve health outcomes focusing on the PCN specific needs but also on the wider NHS strategies (e.g. CORE20PLUS5)
III. Identify the pressure points of the PCN, both now and in the future and proactively develop services to ensure a sustainable healthcare system
IV. Support the effective adoption of national and local initiatives, including integrated working at neighbourhood and place level to improve access to services for patients; and
V. Ensure that digital and operational PCN transformation is embedded in, and aligned with, ICS and national strategies
- Deliver appropriate IIF indicators centred around digital transformation and health inequalities
Co line manage the PCN Administrative & Governance Care Coordinator with the PCN Operational Manager.
This role will be part of the PCN senior management team, being involved in various PCN meetings and taking minutes at meetings as required.
There will be close liaison with the PCN Operational Manager including some cross covering of roles for leave. This may include supporting the various PCN staff that are line managed by the Operational Manager in their absence.
GENERAL INFORMATION
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
· Communicate effectively with other team members.
· Communicate effectively with patients and carers.
· Recognize people’s needs for alternative methods of communication and respond accordingly.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:
- Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
Confidentiality
· While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
· In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
· Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients’ needs
- Effectively manage own time, workload and resources.
This job description is not definitive or exhaustive and may be reviewed in the light of changing circumstances at a personal or organisational level. Any changes will be made in consultation with the post holder through the appraisal and review process.
The PCN operates a No Smoking Policy and is an Equal Opportunities Employer.
Person Specification
Experience
Essential
- Experience of project/change management.
- Knowledge of Quality Improvement tools or a willingness to engage in the Quality Improvement training offers available to support the Digital and Transformation Project Manager.
- Experience of producing agendas and minutes for meetings.
- Excellent leadership skills, strategic thinker, ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
- Ability to develop, implement and embed policy and procedure.
- Excellent interpersonal skills and ability to work under pressure.
Desirable
- Experience in working with Systm One software.
Knowledge
Essential
- A track record of communicating and engaging with a wide range of staff and stakeholders; building excellent and trusted relationships
- Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups, including promoting digital inclusion
- An ongoing commitment to improving NHS services for the benefit of patients
Desirable
- High knowledge of Data Protection Regulations/GDPR
Skills
Essential
- Excellent communication skills (written, oral and presenting).
- Strong IT skills and excellent leadership skills. Effective time management (Planning and Organising), problem solving, Strategic thinker, ability to prioritise, delegate and work to tight deadlines in a fast-paced environment, ability to develop, implement and embed policy and procedure, ability to motivate and train staff, and understanding of digital inclusion, health inequalities and the impact they can have on access to healthcare services.
Desirable
Qualifications
Essential
- Degree level education or management qualification or training/experience equivalent to working at graduate level.
- Good standard of education with excellent literacy and numeracy skills.
- Project management qualification, such as PRINCE or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Barnstaple Alliance Primary Care Network
Address:
Barnstaple Alliance PCN wide
Barnstaple
Devon
EX329LL
United Kingdom
Employer's website
http://www.barnstaplealliance.co.uk
Job Type: Permanent
Pay: £31,000.00-£37,037.00 per year
Work Location: In person
