Contact centre reporting manager Work, Jobs in Compton, Ham (with Salaries)

Contact Centre Reporting manager
Utilita Energy Limited —Valley Park
- £44,639 a year
- Customer service
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
3d
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
4d
Chief Internal Auditor
Southampton City Council —Southampton
- £94,853 - £104,158 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
2d
Lead Cost Analyst
Lockheed Martin Corporation —Havant
- £65,000 - £81,000 a year
- Full-time
- Microsoft Office
- Project management
- University
- Employee assistance programme
- Employee discount
CSS Programme Manager (Service Owner)
Roke —Romsey
- Full-time
- Project management
- Travel
- Business
Project Office Manager
Maritime and Coastguard Agency —Southampton
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
11d
Operations Manager - Criminal Justice
Advance —Basingstoke
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Project management
- Annual leave
- Employee assistance programme
Facilities Administrator
VINCI Facilities UK —Andover
- Full-time
- Microsoft Outlook
- Maintenance
- Organisational skills
Quick apply
Contract Manager
Prysmian —Bishopstoke
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- SharePoint
- Free parking
- Flexitime
Quick apply
Senior Business Development Manager
Visitor Chat Limited —Portsmouth
- £52,000 - £80,000 a year
- Full-time
- Sales
- Business development
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Estates and Governance Officer
Maritime and Coastguard Agency —Southampton
- £30,485 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
9d
Senior Project Manager
Interrupt Labs —Basingstoke
- Hybrid work
- Analysis skills
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
Impact & Evaluation Project Manager
No Limits —Southampton
- £35,093.15 - £40,270.20 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Working with children
- Health & wellbeing programme
- Life insurance
Quick apply
7d
Customer Resolution and Continuous Improvement Team Leader
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
4d
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Quick apply
4d
Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
4d
Retail Manager FTC
Land Securities —Portsmouth
- Weekend availability
- Annual leave
- Employee assistance programme
Delivery Supervisor
Booker Group —Eastleigh
- Customer service
- Supervising experience
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
7d
Health Protection Practitioner
UK Health Security Agency —Fareham
- £33,422 - £48,117 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
7d
Regional Manager - South England & South Wales
Felix —Totton
- £32,000 - £35,000 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
9d

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contact centre reporting manager jobs near compton, ham

Contact Centre Reporting manager

Utilita Energy Limited -
Valley Park

Apply Now

Job details

£44,639 a year
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Power BI
Business intelligence
Customer service
SQL
Analysis skills
Leadership
Communication skills

Full job description

Contact Centre Reporting manager

Role: Contact Centre Reporting Manager
Location: Chandlers Ford

Salary: £44,639

Are you a data-driven leader with a passion for transforming information into insight?

Do you thrive on developing reporting solutions, driving continuous improvement, and helping stakeholders make smarter decisions through data?

If you have experience leading reporting teams, leveraging tools such as Power BI and SQL, and creating a culture of data-driven decision-making, we'd love to hear from you.

We’re looking for an analytical and commercially minded Contact Centre Reporting Manager to lead and develop our reporting function.

This is an exciting opportunity to shape how data is used across the contact centre, ensuring stakeholders have access to accurate, timely, and actionable insights that support operational performance and strategic decision-making.

The Role

You'll lead the contact centre reporting function, delivering accurate, timely, and insightful reporting that supports operational performance and strategic decision-making. Using your analytical expertise, you'll turn complex data into actionable insights that help drive continuous improvement across the group.

You'll take ownership of reporting frameworks, dashboards, and systems, ensuring data integrity while identifying opportunities to automate processes, improve efficiency, and introduce innovative reporting solutions.

Working closely with stakeholders across the group, you'll provide meaningful performance insights that enhance customer experience and operational effectiveness.

You'll also play a key role in developing analytical capability within the team, helping colleagues maximise the value of reporting tools and data-driven decision-making. This is an exciting opportunity to shape the future of reporting within a fast-paced contact centre environment.

What We’re Looking For

Proven experience in a reporting, analytics, or business intelligence role, ideally within a contact centre or customer service environment.
Strong experience producing and interpreting operational performance metrics.
Advanced proficiency in reporting and analytics tools, including Power BI, Excel, and SQL.
Experience managing reporting systems, databases, and performance dashboards.
Strong analytical and problem-solving skills with the ability to turn data into actionable insights.
Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
Previous leadership experience, including coaching and developing team members.

The Important Things! (FYI Benefits available from your first day!)

Skills Development – we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals.

Giveaways! – we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time to recharge our batteries. Our staff have 25 days annual leave plus bank holidays to help make this happen.
Wellbeing App – your wellbeing is very important to us, we provide access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – we know taking care of yourself costs. So, we partner with BHSF on a cashback scheme that provides money back on services such as dental, eye care and treatments including MRI scans and diagnostics health consultations. This can also be enhanced to cover your partner and children.
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, so they don’t have to worry about costs at such a distressing time.
Pension – Saving for retirement is essential; we contribute 4% of your salary when you contribute 5%.

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Apply Now

Refine Your Search

contact centre reporting manager jobs in compton, ham

Contact Centre Reporting manager

Customer Experience Manager (Contact Centre Manager)

Chief Internal Auditor

Lead Cost Analyst

CSS Programme Manager (Service Owner)

Project Office Manager

Operations Manager - Criminal Justice

Facilities Administrator

Contract Manager

Senior Business Development Manager

Estates and Governance Officer

Senior Project Manager

Impact & Evaluation Project Manager

Customer Resolution and Continuous Improvement Team Leader

Customer Service & Experience Team Leader

Customer Experience Training and Quality Manager

Retail Manager FTC

Delivery Supervisor

Health Protection Practitioner

Regional Manager - South England & South Wales

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