Our dream candidate will have a passion for spa, wellness & beauty and will have a background in management. They will feel aligned with our purpose and feel inspired by our culture and values. Join our award-winning team today and feel part of our family run business and able to thrive and grow as a therapist.
Location: Vita Skin Spa, Winchester (St Peter’s Street)
Hours: full time (5 days a week - Or 4 days if preffered)
4 days a week front of house Monday, Wednesday, Thursday and Friday.
Plus 1 day a week in treatments (if wanting full time 5 days a week. Alternatively a 4 day front of house manager position is an option)
Role Overview
We’re looking for an enthusiastic and organised Manager to support the smooth running of spa operations. This hybrid role combines team leadership and a therapist role. Perfect for a therapist with managerial experience who wishes to step back slightly from the treatment room but still has a passion for treatments, as will be doing treatments 1 day per week. (option to not have a treatment day if happy with 4 days a week)
Key Responsibilities
- Greet and warmly welcome spa, retreat day and spa day guests, ensuring an exceptional first impression.
- Host spa days — guiding guests through the schedule, explaining facilities, and enhancing their overall journey.
- Planning and organisation, alongside the spa director.
- Work alongside our part time manager and our weekend supervisor, with day-to-day operations.
- Provide excellent customer service, responding to guest needs with professionalism and care.
- Assist with team coordination and supervision, ensuring smooth service flow and high standards. Rota and holiday management, as well as cash management.
- Help maintain spa presentation including reception area, relaxation spaces, treatment rooms and retail displays in line with Vita standards.
- Promote spa services, retail products and add-on experiences where appropriate.
- Work collaboratively with therapists and colleagues to deliver a seamless experience.
- Work towards KPI's, alongside the spa director, including imporving rebookings, upsells and retail.
About You
- Friendly, confident communicator with a passion for wellbeing, hospitality and guest care.
- Enjoy working with people and can create a relaxed, professional environment.
- Experience in spa or beauty salon
- Organised, proactive and able to manage competing priorities with ease.
- Comfortable adapting to a varied spa day schedule.
- Management experience essential
- Beauty Therapist (if wanting 5 day week)
- Must have excellent multitasking skills and enjoy working with to do lists
Our Purpose- (What it is we do and why)
· Vita’s purpose is to make each and every client feel special and cared for. To deliver excellent treatments to high standards, with passion.
Our Team Culture – (What we want from our team)
· We want to create a culture of gratitude and recognition. For everyone to feel supported by their team members and to give support back in return. We want our team to feel confident to share ideas and problems with their team and us. We want our team to be highly skilled and well trained and to be passionate about what they do.
Our values –
· We make clients feel special
· We aim to give the best that we can for every client
· We deliver treatments to a high standard and choose to go the extra mile – Create magic!
· We support our team and feel confident to ask for support
· We are grateful for the things our colleagues do for us and for our craft and our skills
· We value each member of our team for everything that they bring to the business
Why work for us?
Our award winning Salisbury spa was established in 2005. In 2020, we opened our sister spa in Winchester and in 2023, our third spa in Gillingham.
We are a family run business and are passionate about strong team work, gratitude and everyone being a part of our values and goals. We believe that in our industry, you should love what you do and we know that we play a big part in making sure you love coming to work. Spa directors Nikki and Jules, along with our manager, Jo, welcome ideas and feedback from our team and are comitted to helping new team members feel welcome and comfortable.
We offer exceptional training both in house and with our brands. Training is ongoing as we believe no one should ever stop learning.
We have won 62 awards since our first award in 2015. We are passionate about our vision and we love working with therapists who share our love for helping people feel better about themselves. We are lucky to have fantastic reviews and are thankful to our team for helping us win all of our awards. We love to take our whole team to awards ceremonies and everyone finds these a wonderful treat.
Here at Vita, your skills and talents are developed and rewarded. Our recognition scheme includes an employee of the month, who wins a free treatment or vouchers of their choice and a team member of the month: voted for by all members of the team and rewarded with vouchers of their choice. Our recognition scheme also allows your colleagues to show their gratitude for even the smallest of things and recognise others for helping them or going the extra mile.
We offer a competitive salary with bonus and commission as well as our staff wellness programme which includes a private health insurance cash plan and Perkbox staff perks and a great working environment. Plus bonus which includes retail commission and rebooking bonus.
We offer staff and family and friends discount as well as products at cost price.
We offer the opportunity to work at celebrity events for those who wish to join us. We attend events at venues such as the O2 and celebrity parties. We are excited to have given treatments to many celebrities including Rita Ora, Ava Max, Sigrid, birthday parties for Lydia Bright and Perrie Edwards.
What do we look for?
We are looking for team members with passion for the industry and a desire to make guests feel special and cared for. We look for team players who draw on the experience of their colleagues to learn and grow and who give their team members the same back. We are looking for people who are excited to be part of our journey and love to help create treatments, spa and retreat days and bring new ideas.
Job Type: Full-time
Pay: £15.50 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
- Private medical insurance
- Store discount
Work Location: In person
