Customer service team lead Work, Jobs in Congleton, Chs (with Salaries)

Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Team Lead
JaJa Finance Ltd —Manchester
- £41,000 a year
- Full-time
- Hybrid work
- First Aid Certification
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
2d
Contact Centre Team Leader
LRG —Salford
- Monday to Friday
- Leadership
- Communication skills
Quick apply
Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
Sales Enablement Lead, GB Diagnostic Imaging
Synapse Medical UK —Manchester
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Customer Service Team Leader - 12 Month Fixed Term Contract
AJ Bell —Manchester
- £30,900 - £35,020 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Gym membership
Quick apply
11d
Customer Service Team Leader
William Hill —Longton
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Customer service
- Organisational skills
- In-person
- Gym membership
Quick apply
Team Leader
Card Factory —Birchwood
- £13 an hour
- Leadership
Customer Success Team Leader
SunbeltRentals —Warrington
- Customer service
- Salesforce
- Employee assistance programme
Quick apply
2d
Supply Point Data- Team Lead (m/f/d)
SEFE Securing Energy for Europe GmbH —Manchester
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
Customer Services Team Leader
Mears Group —Manchester
- Up to £30,962.61 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Mentoring
- Free parking
- Annual leave
Customer Experience People Lead - Melio
Xero —Manchester
- Full-time
- Hybrid work
- Leadership
Lead Supervisor
Tapestry Inc —Manchester
- Full-time
- Sales
- Employee discount
Business Development Lead (Digital Customer Solutions/Retail)
CHEP —Manchester
- Full-time
- Hybrid work
- Sales
- Business development
Team Leader
REFY BEAUTY —Manchester
- Weekend availability
- Sales
- Merchandising
- Employee discount
Store Operations Team Leader
Dunelm —Altrincham
- £14.76 an hour
- Management
12d
Cafe Team Leader
Tesco UK —Crewe
- £14.12 an hour
- Full-time
- Hospitality
- Customer service
- Café
12d
Clinique Boots Stockport 30 hours Counter Manager Lead
Estee Lauder —Stockport
- Customer service
Ecommerce Activity Planning Lead’
Co-op —Manchester
- £80,000 - £90,000 a year
- Hybrid work
- Merchandising
- Employee discount
1d

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customer service team lead jobs near congleton, chs

Sales & Loyalty Team Leader

SimpliSafe Ltd -
Manchester Central

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Outbound sales
Management
Sales
Customer service
English
Analysis skills
Supervising experience
Leadership
Communication skills

Full job description

Job Title:

Sales & Loyalty Team Leader

Reporting to: Head of Contact Centre

Annual Leave: 36 days per annum

Salary: Basic Salary: £35,000 per annum, with On-Target Earnings (OTE) of up to £45,000 per annum.

The Role

We are looking for an engaging and commercially minded Sales & Loyalty Team Leader to lead and develop a team within our hybrid inbound sales, outbound sales and loyalty environment. This role is responsible for coaching, motivating and developing advisors to deliver exceptional customer experiences whilst maximising commercial opportunities. You will play a key role in supporting an evolving sales function, helping advisors build confidence across inbound sales, outbound engagement and customer retention activity.

This is not a traditional high-volume outbound sales environment. Instead, the focus is on quality customer interactions, consultative selling and making the most of every customer opportunity. The successful candidate will be passionate about people development, customer experience and driving performance through coaching, engagement and continuous improvement.

Key Responsibilities

Lead, motivate and develop a team of Sales & Loyalty Advisors to achieve individual and team performance goals
Coach advisors to confidently identify and maximise sales and retention opportunities through quality customer conversations
Support and coordinate targeted outbound sales campaigns and follow-up activity to maximise conversion opportunities
Help develop advisor confidence in outbound engagement and consultative selling techniques
Drive strong customer experiences alongside commercial performance and retention outcomes
Monitor team performance across sales, quality, customer satisfaction and productivity measures
Analyse performance data and trends to identify opportunities for improvement and drive performance
Identify opportunities to improve customer journeys, conversion and retention outcomes
Conduct regular coaching sessions, feedback conversations and 1-2-1s to support development and accountability
Support onboarding and upskilling of advisors transitioning into sales-focused activity
Promote a positive, customer-first and commercially aware team culture
Support the continued development and evolution of the Sales & Loyalty function
Work collaboratively with operational support teams including Quality, Training and Operations
Ensure all team members remain up to date on products, processes, campaigns and business updates
Support the implementation of operational changes, campaigns and new ways of working in a positive and engaging manner Manage customer escalations and complaints in line with company policies and procedures Support workforce planning and workflow management to ensure service levels and customer expectations are achieved
Manage team performance in line with company policies and procedures where required
Encourage a culture of continuous improvement, accountability and collaboration
Create an engaging and inclusive environment where advisors feel supported, motivated and empowered to develop
This list is not exhaustive and you will be expected to carry out any duties reasonably requested by the business.

Personal Specification

Essential:

Previous Team Leader or management experience within a contact centre environment
Experience within sales, loyalty, retention or customer service operations
Experience coaching and developing people to achieve performance goals
Experience supporting outbound sales activity or targeted campaigns
Strong communication and influencing skills
Commercial awareness with the ability to identify customer and business opportunities
Strong organisational and problem-solving skills
Ability to analyse performance data and use insight to drive improvements
Comfortable leading teams through change within evolving operational environments
Strong relationship-building skills with the ability to positively influence others
Resilient, adaptable and solutions focused approach

Desirable:

Contact Centre Telephony Systems
Experience within a hybrid inbound/outbound sales environment
Experience supporting loyalty or retention functions
Exposure to campaign planning or outbound lead management
Experience coaching consultative or relationship-based sales techniques

What’s in it for you?

Competitive salary and annual bonus
36 Days holiday plus additional recharge days
Enhanced pension
Life assurance
Private dental and healthcare
Free eye test and contribution to glasses
Employee Assistance Programme
Access to retail discounts via Perks at Work membership
We offer enhanced maternity and paternity pay to help support employees during parental leave
Cycle to work scheme
Team social events (annual summer and christmas parties, amongst other socials)

Pay: £40,000.00-£45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in congleton, chs

Sales & Loyalty Team Leader

Customer Service Team Lead

Contact Centre Team Leader

Customer Success Team Leader - Mercedes Benz

Sales Enablement Lead, GB Diagnostic Imaging

Customer Service Team Leader - 12 Month Fixed Term Contract

Customer Service Team Leader

Customer Service Team Manager

Team Leader

Customer Success Team Leader

Supply Point Data- Team Lead (m/f/d)

Customer Services Team Leader

Customer Experience People Lead - Melio

Lead Supervisor

Business Development Lead (Digital Customer Solutions/Retail)

Team Leader

Store Operations Team Leader

Cafe Team Leader

Clinique Boots Stockport 30 hours Counter Manager Lead

Ecommerce Activity Planning Lead’

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