Insurance manager Work, Jobs in Congleton, Chs (with Salaries)

Interim Quality Control Manager - FIXED TERM CONTRACT UNTIL FEBRUARY 27
One Sure Insurance —Kidsgrove
- £30,000 a year
- Full-time
- Customer service
- Presentation skills
- Mentoring
- Free parking
Quick apply
15h
Insurance Manager
Royal London —Alderley Edge
- Analysis skills
- Organisational skills
- Financial services
- Annual leave
1d
Program Manager, EU Product Insurance Business Operations, Payments Business Operations
Amazon EU SARL (UK Branch) —Manchester
- Full-time
- Spanish
- Microsoft Excel
- SQL
BMW Sales Manager
Lookers —Crewe
- Up to £50,000 a year
- Monday to Friday
- Customer service
- Driving
- Leadership
- Annual leave
Quick apply
8d
Group Insurance Manager
PZ Cussons UK —Manchester
- Full-time
- Hybrid work
- No degree
- Negotiation
Used Car Sales Manager
Lookers —Stockport
- Up to £80,000 a year
- Monday to Friday
- Customer service
- Driving
- Leadership
- Annual leave
Quick apply
Experienced Protection Adviser - Warm Leads | £60k+ OTE | No Weekends
Manor Financial Advice —Cheadle
- £30,000 - £35,000 a year
- Full-time
- Sales
- In-person
- Negotiation
- Life insurance
Quick apply
Sales Manager
Lookers —Stoke-on-Trent
- £45,000 - £50,000 a year
- Monday to Friday
- Customer service
- Driving
- Leadership
- Annual leave
Quick apply
18h
NUH Team Manager
Arch Capital Group Ltd. —Manchester
- Full-time
- Team management
- Leadership
- Communication skills
10d
Senior Project Manager
Munich Re Specialty - Global Markets —Manchester
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Driving
- Annual leave
- Employee assistance programme
3d
Talent & Capability Manager
Intact Insurance UK Limited —Manchester
- Hybrid work
- Leadership
- Annual leave
- Flexible schedule
Quick apply
3d
Product Manager
Bupa —Salford
- From £58,700 a year
- Full-time
- Hybrid work
- Product management
- Financial services
- Employee discount
- Gym membership
Quick apply
BMW New Car Retail Sales Manager (Warrington)
The Halliwell Jones Group —Warrington
- £32,000 - £62,000 a year
- Weekend availability
- Customer service
- Administrative experience
- Driving
Quick apply
2d
Head of Bad Debt Protection
Bibby Financial Services —Salford
- £60,000 - £70,000 a year
- Full-time
- Data analysis skills
- Financial services
- Leadership
- Gym membership
Quick apply
4d
Technical Lead
Verlingue —Manchester
- £50,000 a year
- Full-time
- Microsoft Office
- Leadership
- Communication skills
Quick apply
Head of Sales
Ignite Insurance Systems —Manchester
- Full-time
- Sales
- Annual leave
- Life insurance
Director of Business Development
Verisk —Manchester
- Full-time
- Sales
- Annual leave
- Life insurance
Actuarial Director - Pensions
Broadstone Corporate Benefits Limited —Manchester
- Full-time
- Management
- Leadership
Head of Real Estate
Markel Law LLP —Manchester
- Full-time
- Business development
Quick apply

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Interim Quality Control Manager - FIXED TERM CONTRACT UNTIL FEBRUARY 27

One Sure Insurance -
Kidsgrove

Quick apply

Job details

Full-time | Fixed term contract
£30,000 a year
15 hours ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

Underwriting
Customer service
Presentation skills
Mentoring
Organisational skills
Business coaching
Communication skills
Certificate in Insurance

Full job description

Company Overview

One Sure Insurance is among the fastest growing independently owned insurance brokers in the. We are dedicated to providing exceptional insurance services across multiple sites in the region, driven by our commitment to quality and customer satisfaction.
Summary

We are seeking a dedicated Interim Quality Control Manager to join our team in. This role is vital in ensuring our insurance processes meet the highest standards of quality and compliance, supporting our mission to deliver reliable and trustworthy services.

PURPOSE OF THE ROLE

· To provide support to the business in demonstrating adherence to regulation requirements by ensuring business being conducted meets the standards set by the company

· To be responsible for quality assurance in all stages of a client’s lifecycle

· To oversee and continuously develop the Group Quality Control framework across all departments and brands.

· To provide meaningful insight and reporting to senior management to support informed decision making and improved customer outcomes.

KNOWLEDGE & EXPERIENCE

Previous experience of working within a regulated industry
Previous experience of working within the insurance industry
Be working towards Cert CII/willingness to work towards
Excellent communication skills with the ability to explain technical terms using simple language
Specific knowledge and understanding of each area of the business and its processes and procedures
Ability to demonstrate a detailed understanding of customer service awareness, including Treating Customers Fairly (TCF), Consumer Duty, FCA guidelines and the delivery of fair customer outcomes
Ability to show initiative and make appropriate decisions, whilst consulting with the business and its relevant senior management team
An understanding of all in-house systems including the telephone system and any tools available
Basic understanding of insurer underwriting terms and conditions

· Demonstrate the ability to identify information required in order to make appropriate and effective decisions under pressure

· Coaching and mentoring skills to develop staff ability

· Experience of producing and presenting management information and analysing quality trends

· Strong organisational skills with the ability to manage multiple priorities and projects

BEHAVIOURAL SKILLS

· Act in an honest and open manner at all times in all matters

· Have a customer focused approach whilst having the ability to apply business acumen

· Ensure that business transactions are conducted in a way that is clear and straightforward

· To demonstrate self-improvement in order to lead from the front

· Act with integrity by demonstrating fairness and impartiality

· Promote a culture of continuous improvement and collaboration across the business

ACCOUNTABILITIES/RESPONSIBILITIES

· To conduct competency checks when required

· To conduct competency-based assessments in order to perform ability tests

· To contribute to, and follow at all times, the firm's Conduct Risk, Fair Treatment and Good Outcomes Policy

· To escalate issues or concerns to the appropriate areas in an effective and reliable manner

To drive a pragmatic quality control structure across the business

· To review, organise and manage the department workload and staff efficiently

· To be the first point of contact should a manager dispute a competency check result for a member of staff

· To conduct quarterly review sessions with individual staff members in order to deliver clear targets and reviews

· To achieve set targets as an individual and as a team

· To report any potential major HR issues to the Group Director of Operations

· To provide training & development to staff members within the team and to promote self-teaching/learning

· To produce regular Management Information stats across all aspects of the competency checking process to allow senior management to make informed decisions as and where necessary

· To comply at all times with the Compliance Confidentiality Agreement and Data Protection requirements

· To attend and contribute to management meetings, presenting quality trends, management information and key risks to support informed decision making and continuous improvement initiatives

· To ensure Performance Reviews and Competency Reviews are completed in line with the Company's Training & Competency Plan and within the required timescales

· To analyse quality trends and identify themes, risks and opportunities for improvement across the business

· To ensure quality monitoring frameworks and scorecards remain accurate, up to date and reflective of company processes and regulatory requirements

· To support managers in identifying and implementing coaching and development plans arising from quality monitoring activities

· To monitor and report on Consumer Duty outcomes and Vulnerable Customer trends, identifying areas of potential customer detriment and opportunities for improvement

· To review and recommend changes to company processes and procedures where quality monitoring identifies recurring risks, training needs or opportunities for improvement

· To support and lead business change initiatives and projects that impact the Quality Control function

· To undertake all other duties as reasonably required and directed and data protection requirements

SPECIFIC KEY TASKS & TARGETS

· To be specified as appropriate, in advance

If you are passionate about maintaining high standards of quality in a dynamic insurance environment, we invite you to bring your expertise to One Sure Insurance. Join us in shaping the future of insurance excellence.

Pay: £30,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

insurance manager jobs in congleton, chs

Interim Quality Control Manager - FIXED TERM CONTRACT UNTIL FEBRUARY 27

Insurance Manager

Program Manager, EU Product Insurance Business Operations, Payments Business Operations

BMW Sales Manager

Group Insurance Manager

Used Car Sales Manager

Experienced Protection Adviser - Warm Leads | £60k+ OTE | No Weekends

Sales Manager

NUH Team Manager

Senior Project Manager

Talent & Capability Manager

Product Manager

BMW New Car Retail Sales Manager (Warrington)

Head of Bad Debt Protection

Technical Lead

Head of Sales

Director of Business Development

Actuarial Director - Pensions

Head of Real Estate

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