Ref Number
B01-05514
Professional Expertise
IT and Digital
Department
Vice-President (Operations) (B01)
Location
London
Working Pattern
Full time
Salary
£54,931-£64,644
Contract Type
Permanent
Working Type
Hybrid
Available for Secondment
No
Closing Date
07-Jul-2026
UCL is a world‑leading teaching and research university, often ranked among the top ten globally, with an ambition to take on the hardest global challenges.
The Information Services Division (ISD) is UCL’s primary provider of IT services, supporting learning, teaching, research and administration for over 50,000 staff and students. ISD is modernising UCL’s technology foundations, digitising core processes and strengthening strategic partnerships across the university.
Faculty IT & Partnering (FITP) provides local specialist systems support and strategic IT business partnering to faculties and research units, including clinical trials environments.
UCL has invested in several shared technology platforms supporting clinical trials across units within the Institute of Clinical Trials and Methodology (ICTM) and beyond.
As Clinical Trials Shared Platforms Manager, you will work closely with senior users across multiple trials units and colleagues across ISD to manage the configuration, governance and use of shared clinical trials platforms, including Electronic Trial Master File (eTMF), Electronic Data Capture (EDC) and new platforms as they are introduced.
You will act as the institutional lead and administrator for these platforms, ensuring they remain validated, compliant with regulatory and industry standards, and fully support UCL’s responsibilities as a sponsor of clinical trials.
Key Responsibilities:
- Platform administration and leadership
- Act as the administrator for eTMF, EDC and other shared clinical trials platforms spanning multiple trials units.
- Be a senior technical resource managing cloud‑based clinical trials platforms.
- Coordinate platform use across multiple trials and units, ensuring differing requirements are understood and reflected in configuration.
- Gather user configuration requirements and identify impacts and development needs.
- Support to users and technical teams.
- Create and maintain strong working relationships with senior users and technical teams.
- Support onboarding of new units and trials, including access management, training and configuration.
- Be accountable for resolving and escalating incidents and managing user requests in collaboration with suppliers and data managers.
- Act as the final point of escalation for platform‑related queries.
- Communicate key information to stakeholders, including system releases and issues.
- Compliance, validation and governance
- Ensure platforms remain validated in line with regulatory, legislative and recognised industry standards.
- Maintain data quality standards and participate in platform audits.
- Create and maintain documentation required to support compliance and governance.
- Maximising value and future development
- Monitor supplier performance and service levels.
- Lead proactive discussions with stakeholders to understand business needs and prioritise enhancements.
- Contribute to project teams delivering new or enhanced shared clinical trials platforms.
Essential
- Strong understanding of clinical trials processes and regulations.
- Experience managing digital and data systems used in clinical or medical research.
- Experience with validated document management and/or data acquisition systems.
- Knowledge of data protection and privacy legislation (e.g. GDPR).
- Experience delivering technical change in complex environments.
- Excellent communication skills with the ability to engage effectively with senior stakeholders.
Desirable
- Experience managing cloud‑based clinical trials platforms.
- Knowledge of CDISC and the TMF Reference Model.
- Experience working within formal project or agile delivery environments.
- Knowledge of UCL or the higher‑education research context.
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
