Customer success manager Work, Jobs in Cookham, Brk (with Salaries)

Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply
Channel Partnership Manager
Mysoft —Fleet
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Employee assistance programme
Quick apply
Customer Account Manager
NetXL Ltd —Guildford
- £26,000 - £32,000 a year
- Full-time
- Sales
- No experience needed
- Organisational skills
- Free parking
- Employee discount
Quick apply
Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Customer Success Manager
iomart —Cookham
- £37,000 - £50,000 a year
- Full-time
- CRM software
- Management
- Sales
12d
Regional Sales Manager
OrderYOYO —London
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
Quick apply
Customer Relationship Manager
Barchester Healthcare —Guildford
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
National Sales Manager - Direct
Kinetico UK Ltd —Staines-upon-Thames
- £50,000 - £60,000 a year
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Health & wellbeing programme
- Life insurance
Quick apply
8d
Customer Success Team Manager
CV Library —Fleet
- Full-time
- Hybrid work
- Microsoft Office
- Leadership
- Communication skills
Quick apply
4d
Account Manager
Safetykleen —Sunningdale
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Senior Account Manager
Eckoh —Hemel Hempstead
- From £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
Business Development Representative
Flatpay —London
- English
- AI
Quick apply
Business Development Manager – IT & Cyber Security
Intouch Tech (UK) —Farnborough
- £30,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
- Referral programme
Quick apply
Revenue Operations Manager
Intelli-Park —Wooburn
- £45,000 a year
- Monday to Friday
- Sales
- SQL
Quick apply
Senior Business Development Executive
MCFT —Maidenhead
- £30,000 - £34,000 a year
- Full-time
- CRM software
- Maintenance
- Presentation skills
- Annual leave
- Life insurance
Quick apply
Supervisor - Menswear & Accessories
Daniel Store —Windsor
- Full-time
- Sales
- Customer service
- Merchandising
- Employee discount
Quick apply
Customer Success Manager
Esri UK —Aylesbury
- From £39,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Leadership
- Health & wellbeing programme
- Work from home
Quick apply
11d
Senior Account Manager
AkzoNobel —Slough
- £52,900 - £75,600 a year
- Sales
- Travel
- In-person
Quick apply
National Key Account Manager – Commercial Catering
Advance Catering Group —Dunstable
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Business development
- Travel
- Work from home
- Life insurance
Quick apply
4d
Customer Success Lead (Life Sciences)
Honeywell —Bracknell
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel

I want to receive the latest job alerts for customer success manager in cookham, brk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success manager jobs near cookham, brk

Key Account Manager

MCFT -
Maidenhead

Quick apply

Job details

Permanent | Full-time
£50,000 - £55,000 a year

Benefits

Company pension
Life insurance
Referral programme

Qualifications

Facilities management
Maintenance
Contracts
Account management
Leadership
Communication skills
Negotiation

Full job description

Key Account Manager (Strategic Accounts & Partnerships) - £50k - £55k + Bonus

Benefits: 36 days holiday (28 + bank holidays) - Pension Scheme - Life Insurance - HealthShield Healthcare & Wellbeing Benefits - Annual Discretionary Bonus – Income Protection Scheme - Long Service Awards - Employee Referral Scheme - Sales Lead Referral Scheme - Development & Training - Annual Cost-of-Living Pay Review.

Location: Maidenhead (Office Based), Occasional travel, Full time, Permanent.

Role Overview

We are seeking an experienced and commercially driven Key Account Manager to lead and grow our most important client relationships. This role is responsible for managing our largest direct clients, as well as key Facilities Management and Contract Catering partners, while also overseeing the Account Management and Renewals teams.

The primary objective is to maximise customer retention (targeting 90%+), strengthen long-term partnerships, and proactively identify and mitigate risks to revenue.

Key Responsibilities

Strategic Account Management

Own and manage relationships with our largest and most strategically important direct clients.
Develop and execute account plans to drive growth, satisfaction, and long-term retention.
Act as the senior point of contact for key stakeholders, building strong, trusted partnerships.
Identify upsell and cross-sell opportunities within existing accounts.

Partnership Management

Manage and grow relationships with key Facilities Management and Contract Catering partners.
Ensure alignment of objectives, service delivery standards, and commercial performance.
Collaborate with partners to unlock new opportunities and strengthen joint value propositions.

Team Leadership

Lead, coach, and develop the Account Management and Renewals teams.
Set clear performance targets and KPIs aligned with retention and revenue goals.
Foster a high-performance, customer-centric culture within the team.
Provide guidance on complex or high-risk accounts.

Retention & Risk Management

Own the company-wide retention target of 90%+ across key accounts.
Proactively identify at-risk customers and implement recovery plans.
Analyse churn trends and drive continuous improvement initiatives.
Work cross-functionally to resolve service or delivery issues impacting client satisfaction.

Renewals Management

Oversee the renewals process to ensure timely and successful contract extensions.
Support the team in negotiating renewals and managing commercial discussions.
Ensure accurate forecasting of renewals and retention metrics.

Reporting & Performance

Track and report on key account performance, retention rates, and revenue growth.
Provide regular updates to senior leadership on risks, opportunities, and strategic initiatives.
Use data and insights to inform decision-making and improve customer outcomes.

Key Skills & Experience

Proven experience in Key Account Management or Strategic Account Management.
Experience managing large, complex clients and partnerships.
Strong leadership experience, with the ability to manage and develop teams.
Demonstrated success in achieving high retention rates and reducing churn.
Excellent stakeholder management and communication skills.
Commercially astute with strong negotiation skills.
Experience working with Facilities Management and/or Contract Catering sectors (desirable).

Key Performance Indicators (KPIs)

Customer retention rate (target: 90%+)
Revenue retention and growth within key accounts
Renewal success rate
Customer satisfaction and engagement scores
Team performance against targets

What Success Looks Like

Strong, long-term relationships with key clients and partners
Consistent achievement of retention targets above 90%
A high-performing, proactive account management and renewals team
Reduced churn and increased lifetime value of customers

MCFT, established 30 years ago, provides commercial kitchen maintenance for high-end customers in the UK, Europe, the Middle East and Asia; We're highly regarded by all the key players in our multi-national supply chain.

Our ambition is to be the pre-eminent provider in our field - in the UK and, importantly, overseas - where we have ambitions to be working around the world.

We're now looking for an experienced Key Account Manager to support us on our journey.

If this sounds like you then please apply today!

Why not visit our website – www.mcft.com

Quick apply

Refine Your Search

customer success manager jobs in cookham, brk

Key Account Manager

Channel Partnership Manager

Customer Account Manager

Customer Services Executive

Customer Success Manager

Regional Sales Manager

Customer Relationship Manager

National Sales Manager - Direct

Customer Success Team Manager

Account Manager

Senior Account Manager

Business Development Representative

Business Development Manager – IT & Cyber Security

Revenue Operations Manager

Senior Business Development Executive

Supervisor - Menswear & Accessories

Customer Success Manager

Senior Account Manager

National Key Account Manager – Commercial Catering

Customer Success Lead (Life Sciences)

I want to receive the latest job alerts for customer success manager in cookham, brk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected