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Product Support & Sales Administrator

The rewards

Hours

The role of Product Support & Sales Administrator:

Provide expert guidance on pressure washers, water pumps, generators, and associated parts and accessories
Process orders accurately via CRM systems, manage parts enquiries, and support trade counter sales
Deliver professional support to customers across the UK & Ireland via phone and email
Diagnose issues, recommend solutions, and identify correct replacement parts
Work closely with engineering, sales, and operations teams to ensure efficient service delivery
Maintain up-to-date understanding of product ranges, components, and industry developments

The ideal Product Support & Sales Administrator:

Background in manufacturing, engineering, plant equipment, small engines, or similar technical products
Experience working with components, spares, or technical product catalogues — highly desirable
Confident using CRM systems and Microsoft Office
Ability to understand mechanical or electrical products and solve problems logically
Clear and professional communication when dealing with customers and internal teams
Able to manage multiple enquiries and orders accurately

Reporting to the Operations team, this role combines technical product expertise with parts knowledge to support customers and internal teams.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.