Director Work, Jobs in Coppull, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
5d
Head of Insight, Research, and Engagement
Liverpool City Council —Liverpool
- £70,608 - £78,297 a year
- Communication skills
- Employee assistance programme
5d
Managing Director
RASASC Cheshire & Merseyside (Rape and Sexual Abuse Support Centre) —Warrington
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Work from home
Quick apply
5d
Head of Studies of Vocational & Technical Programme
Runshaw College —Leyland
- Up to £62,547 a year
2d
Head of Operations
M Group —Preston
- Engineering
- Business development
- No degree
- Annual leave
- Employee assistance programme
Managing Director
Oliver Valves —Knutsford
- Customer service
- IT
Director of Information Technology
Myerscough College —Preston
- Up to £64,107 a year
- Full-time
- Hybrid work
- IT
- Leadership
- Teaching
- Annual leave
9d
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
12d
Head of Field Service Operations (UK & Ireland)
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
Deputy Director of Learning: Creativity (Design Technology Specialist)
Star Academies —Preston
- £32,916 - £51,048 a year
- Call to connect
- Organisational skills
- Leadership
- School
Assistant Director -All Age Commissioning
Tameside Council —Tameside
- £111,070 a year
- Full-time
- Management
- Contracts
4d
Trust Director of People
Trafford Council —Trafford
- £51,356 - £54,495 a year
- Full-time
- Hybrid work
- Human resources
- Leadership
Director of Telecommunications Operations & Service Excellence
PaceTel Global Communications —Manchester
- £7,500 - £12,000 a month
- Full-time
- Management
- Supervising experience
- Organisational skills
- Profit sharing
Quick apply
18h
Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
Operations Director
Teleperformance —Manchester
- Full-time
- Financial services
- Communication skills
Head of Policy, Partnerships and Scrutiny
Wirral Council —Wirral
- £73,339 - £76,531 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
2d
Head of Sourcing
REPRESENT —Bolton
- Travel
- Leadership
- Annual leave
- Work from home
4d
Head of Control, Support & Quality
Iberdrola Group —Birkenhead
- Up to £103,000 a year
- Full-time
- Customer service
- Leadership
- Annual leave
- Employee discount
6d
Lead Photographer & Creative Director
Pure Creations Photography & Media —Manchester
- £52,955.56 - £69,298.12 a year
- Full-time
- Hybrid work
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
4d
Head of Academy
AFC Fylde —Tarleton
- Weekend availability
- Driving

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
5 days ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

director jobs in coppull, lan

Head of Customer Experience

Head of Insight, Research, and Engagement

Managing Director

Head of Studies of Vocational & Technical Programme

Head of Operations

Managing Director

Director of Information Technology

Head of Operational Delivery

Head of Field Service Operations (UK & Ireland)

Deputy Director of Learning: Creativity (Design Technology Specialist)

Assistant Director -All Age Commissioning

Trust Director of People

Director of Telecommunications Operations & Service Excellence

Sr. Director, Customer Experience & Quality - EMEA

Operations Director

Head of Policy, Partnerships and Scrutiny

Head of Sourcing

Head of Control, Support & Quality

Lead Photographer & Creative Director

Head of Academy

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