it service manager Work, Jobs in coppull, lan (with Salaries)

Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
9d
IT Service Design Manager
BAE Systems —Preston
- £60,000 a year
- Hybrid work
- Microsoft Office
- IT
2d
IT System & Application Manager
Science in Sport Group —Blackburn
- Up to £65,000 a year
- Monday to Friday
- Microsoft Access
- Doctoral degree
- Contracts
- Employee discount
2d
Service Design Manager
BAE Systems —Preston
- £60,000 a year
- Hybrid work
- Microsoft Office
- IT
2d
SENIOR ICT NETWORK MANAGER
Lancashire County Council —Preston
- £36,363 - £40,777 a year
- Full-time
- School
IT Service Delivery Manager
Custodia Technology Limited —Knutsford
- £40,000 a year
- Full-time
- Management
- Computer networking
- IT
- Free parking
- Work from home
Quick apply
IT Manager
Factory International —Manchester
- £46,000 a year
- Microsoft Access
- Azure
- Computer networking
8d
IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
IT Manager
Vernon Building Society —Stockport
- £52,000 - £65,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- IT
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Global IT Operations Manager
Muck Rack —Manchester
- £52,000 - £92,000 a year
- Remote
- Analysis skills
- Travel
- IT
- Employee assistance programme
- Life insurance
Quick apply
IT Audit Manager
Menzies LLP —Manchester
- Full-time
- IT
IT Manager
CMap —Manchester
- Full-time
- Hybrid work
- Azure
- IT
- Employee discount
Quick apply
1d
Head of Development
PLS Solicitors —Altrincham
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- SQL
- Employee assistance programme
- Employee discount
7d
IM&T Project Manager
BAE Systems —Warton
- From £63,310 a year
- Hybrid work
- Project management
- IT
Service Desk Manager
Vix Technology —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply
IT Operations Engineer
ARO —Liverpool
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
- Employee assistance programme
Quick apply
Server Infrastructure Administrator
Ardent Credit Services Ltd —Kirkby
- £37,000 - £45,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Employee discount
Quick apply
IT Engineering Manager
bet365 —Manchester
- Full-time
- Hybrid work
- IT
Quick apply
Project Manager - HR
EG Group —Horwich
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- Human resources
- Free parking
- Annual leave
3d

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Service Desk Manager

Evolve BG Ltd -
Wigan

Quick apply

Job details

£50,000 a year
9 days ago

Qualifications

ITIL Certification
LAN
Information security
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full job description

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.

Job Summary

The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. The role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities.

Key Accountabilities

Lead and support the 1st Line IT Support team.
Oversee daily service desk operations and ticket management.
Ensure SLAs and service performance targets are achieved.
Manage Priority One incidents and drive issue resolution.
Identify and implement service improvements.
Maintain strong stakeholder and vendor relationships.
Ensure compliance with ITIL standards, security policies, and best practices.

About you:

Essential

Proven experience in managing a service desk or IT support function.

Strong leadership, communication, and interpersonal skills.

Demonstrated knowledge of ITIL and service management frameworks.

Experience with performance monitoring, KPI tracking, and SLA management.

Ability to manage high-pressure incidents and escalate appropriately.

Familiarity with vendor management and third-party service delivery.

Desirable

ITIL Foundation (or higher) certification.

Experience with ITSM tools such as ServiceNow, Freshservice, or similar.

Understanding of information security principles and compliance frameworks (e.g., ISO27001, GDPR).

Why Evolve?

At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success.

We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far.

To find out more information about what its like to work for us and our benefits, visit www.evolvebg.co.uk/careers/

Evolve is an Equal Opportunity Employer

All openings will be filled based on qualifications without regard to race, colour, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

Quick apply

Refine Your Search

it service manager jobs in coppull, lan

Service Desk Manager

IT Service Design Manager

IT System & Application Manager

Service Design Manager

SENIOR ICT NETWORK MANAGER

IT Service Delivery Manager

IT Manager

IT Service Delivery Manager

Service Delivery Manager

IT Manager

Global IT Operations Manager

IT Audit Manager

IT Manager

Head of Development

IM&T Project Manager

Service Desk Manager

IT Operations Engineer

Server Infrastructure Administrator

IT Engineering Manager

Project Manager - HR

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