Customer experience manager Work, Jobs in Copthorne, Wsx (with Salaries)

Global Customer Experience Manager
The GelBottle Inc. —Brighton
- Hybrid work
- Leadership
- Employee discount
Quick apply
Operations Manager
Popeyes UK —Brighton
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Customer Advisor
Boots —Crawley
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
10d
Operations Manager
Lanes Group —Crawley
- £45,000 a year
- Full-time
- Microsoft Office
Quick apply
13d
Customer and Trading Manager - Online
Sainsbury's —Crawley
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Regional Manager
Lanes Group —Crawley
- £65,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
13d
Customer and Trading Manager - Nightshift
Sainsbury's —Crawley
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Office Manager
CMB Foods Ltd —East Grinstead
- From £24,420 a year
- Full-time
- Management
- Accounting
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Customer Experience Manager
Sainsbury's —Haywards Heath
- From £32,700 a year
- Management
- Leadership
- Employee discount
3d
Deputy Manager
Hollywoodbowlgroup —Crawley
- Up to £33,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Shift Manager
Five Guys UK —Crawley
- £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
Customer Success Manager
Mentorhero —London
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
Quick apply
Airport Manager
VIP First Limited —Gatwick Airport
- From £45,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Motorhome & Camper Handover specialist
Campersales Ltd —Burgess Hill
- £35,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Annual leave
Quick apply
Assistant Store Manager
Aldi —Crawley
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Ecommerce Specialist
SVC Labs —Crawley
- £38,000 - £42,000 a year
- Full-time
- Hybrid work
- Merchandising
- English
- HTML
- Work from home
- Employee discount
Quick apply
13d
Wellbeing Advisor (Workplace Lead)
Crawley Borough Council —Crawley
- £30,268 - £34,887 a year
- Weekend availability
- Customer service
- IT
- Employee discount
Marketing Manager
Knights Garden Centres —Godstone
- £20,000 - £27,000 a year
- Part-time
- Analysis skills
- Project management
- In-person
- Free parking
- Paid training
Quick apply
12d
Customer Operations Analyst
Civil Aviation Authority —Gatwick Airport
- Up to £54,790 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Gym membership
13d
Service Colleague (Food Services)
ASDA —Crawley
- £13.10 an hour
- Part-time
- Food service
- Communication skills
- Employee assistance programme
- Employee discount

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Global Customer Experience Manager

The GelBottle Inc. -
Brighton

Quick apply

Job details

Benefits

Season ticket loan
Company pension
Company events
Employee discount
Sabbatical
Enhanced maternity leave
Car scheme

Qualifications

Zendesk
Leadership

Full job description

About the role

The GelBottle Inc. is on an exciting growth journey, and we're looking for a Global Customer Experience Manager to be part of our vibrant, founder-led company. If you're passionate about working in a fast-paced environment and eager to contribute to a diverse portfolio of B2B and B2C brands, this is your chance to make a significant impact!

As our Global Customer Experience Manager, you’ll lead Customer Experience across the UK and US, raising the bar for how we support our customers worldwide.

This is a brand new role, created as part of our growth, with real opportunity to shape how Customer Experience looks and feels at TGB. You’ll take ownership of a team of 6, leading and developing them while introducing new ideas, improving processes, and building ways of working that help the team run smarter and more efficiently as we scale.

Your role:

Lead and develop a global Customer Experience team of 6 across the UK and US, whilst these are our central hubs we support customers worldwide.
Take full ownership of how Customer Experience runs day-to-day- driving performance and results.
Coach, support and grow your team through regular 1:1s, feedback and development planning.
Build a strong, connected team culture across regions.
Shape and improve how we work- introducing smarter processes, tools and ways of supporting customers.
Set clear standards for service, tone of voice and how we show up across every customer interaction.
Plan workloads and resources to keep things running smoothly, even during busy periods.
Act as the go-to for complex or high-impact customer issues, finding the right balance between customer needs and the business.
Use data and insight to spot trends, solve problems and keep improving the experience.
Work closely with departments across the business, bringing the voice of the customer into everything we do.

About you:

We’re looking for an experienced Customer Experience leader who’s confident managing teams in fast-paced, multi-location environments. You’ll be great at developing people, improving processes and connecting teams.

You will have:

Proven experience leading a Customer Experience team in a fast-paced environment, ideally e-commerce, retail, beauty or wellness.
Strong people leadership skills, with a focus on coaching, development and performance.
Experience managing teams across multiple locations or regions.
Confident building and improving processes that scale as a business grows.
Clear, confident communicator- both written and verbal.
Strong problem-solving skills with the ability to make sound, quick decisions.
Hands-on experience with CX platforms such as Zendesk, Freshdesk or Front.
Understanding of CX metrics such as CSAT, SLAs or similar frameworks.

Why TGB?

At TGB, we’re driven by passion and dedication to become a leader in our industry. What sets us apart is our founder-led approach, fostering a close-knit and supportive culture where teamwork and fun go hand in hand. We truly value every team member's contributions and offer a range of rewards and recognition to celebrate your achievements.

What we can offer you:

Hybrid working

Yearly company bonus

£1,000 yearly personal development fund

5 'study days' a year

25 days holiday + bank holidays

'Daisy days' (extra 2 days off throughout the year)

️ Holiday purchase scheme (+5 days)

Birthday bonus (after one years’ service)

Enhanced maternity Leave

Long service award (additional holiday allowance)

3 month’s sabbatical offered upon 3 years’ service

Healthcare cash plan (via. Health Shield)

Electric car lease scheme (via. salary sacrifice)

Discount on spa treatments and consumer products

Life assurance + pension scheme

Regular funded company events

Season ticket loan

What happens next?

1. Apply!

2. Screening call with our Talent team (30min)

3. Interview with hiring manager (1hr)

4. Practical interview (Brighton HQ 1.5 hr)

Please note: We may close this role early if we find the right person sooner than expected - so if you're interested, we want to hear from you soon.

Quick apply

Refine Your Search

customer experience manager jobs in copthorne, wsx

Global Customer Experience Manager

Operations Manager

Customer Advisor

Operations Manager

Customer and Trading Manager - Online

Regional Manager

Customer and Trading Manager - Nightshift

Office Manager

Customer Experience Manager

Deputy Manager

Shift Manager

Customer Success Manager

Airport Manager

Motorhome & Camper Handover specialist

Assistant Store Manager

Ecommerce Specialist

Wellbeing Advisor (Workplace Lead)

Marketing Manager

Customer Operations Analyst

Service Colleague (Food Services)

I want to receive the latest job alerts for customer experience manager in copthorne, wsx

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