helpdesk engineer Work, Jobs in corby, nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
1st / 2nd Line Support Engineer
Billing Finance —Northampton
- £30,000 a year
- Hybrid work
- Azure
- Windows
- Computer networking
- Employee assistance programme
Site Technician
BAM UK & Ireland —Market Harborough
- £13.50 an hour
- Monday to Friday
- Maintenance
- Driving
- IT
3d
2nd Line IT Support Technician
DSM Group —Peterborough
- £30,000 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
2nd Line Engineer
Bechtle UK —Northampton
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- In-person
- Communication skills
- Annual leave
Quick apply
9d
Property Maintenance Coordinator
Maintenance 24-7 Limited —Peterborough
- £27,000 - £28,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Annual leave
Quick apply
1d
Building Services Engineer
Kier Group —Northampton
- Full-time
- Communication skills
Engineer
Kier Group —Alconbury
- Full-time
- Travel
Key Accounts Administrator
Otis —Leicester
- Full-time
- Customer service
- Communication skills
7d
Multi Skilled Engineer (Mobile)
Emcor —Northampton
- £38,000 a year
- Overtime
- Contracts
- IT
- Annual leave
- Employee assistance programme
Quick apply

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1st / 2nd Line Support Engineer
Billing Finance —Northampton
You’ll provide hybrid 1st, and 2nd line technical support and will maintain a high degree of customer service, acting as the primary point of contact for user…
£30,000 a year
1st line Support Engineer
Ekco —Milton Keynes
Logging all support queries as tickets and communicating with clients to keep them updated on the progression of their tickets.
Quick apply
14d

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helpdesk engineer jobs near corby, nth

Help Desk Engineer

PCS Business Systems -
Kettering

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Job details

Qualifications

Customer service
Communication skills

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

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At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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helpdesk engineer jobs in corby, nth

Help Desk Engineer

1st / 2nd Line Support Engineer

Site Technician

2nd Line IT Support Technician

2nd Line Engineer

Property Maintenance Coordinator

Building Services Engineer

Engineer

Key Accounts Administrator

Multi Skilled Engineer (Mobile)

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Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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