JOB TITLE: IT Technician
PAY: £30,000 pa
HOURS: 37.5pw
REPORTS TO: Head of Technical Operations
ROLE OVERVIEW
The CHAOS Group is a Cornish based, community focused organisation delivering a
range of regulated support and outreach services including health and social care
services, reablement, domiciliary care, mental health step-down support, wellbeing
and day services. We also operate a media and broadcast platforms, hair and beauty
services and hospitality venues across multiple sites in Cornwall.
This role requires a capable and motivated IT Technician to provide day-to-day
technical support across all CHAOS Group sites. The post-holder will be the first point
of contact for IT issues across the organisation, responsible for maintaining hardware,
software, connectivity, and mobile technology, and ensuring our teams can work
efficiently and securely across all locations.
This is a mobile, multi-site role requiring regular travel between our Cornwall sites. A full
UK driving licence and access to a vehicle is essential. This role is also subject to a
mandatory enhanced DBS check.
KEY RESPONSIBILITES
USER SUPPORT & HELPDESK
- Act as first-line IT support for all CHAOS Group staff across sites, resolving
hardware, software, and connectivity issues in a timely manner
- Maintain a helpdesk log, prioritising and escalating issues as appropriate
- Manage and troubleshoot printers, peripherals, and AV equipment
- Escalate complex issues to senior IT staff as needed
- Create and maintain knowledge base articles for common issues
- Provide training to end-users on software and hardware usage
- Provide on call IT support for out of hours (on a rota basis)
MICROSOFT 365 AND OFFICE
- Administer and support the Microsoft 365 environment including Exchange
Online, SharePoint, Teams, OneDrive, and Intune
- Create and manage user accounts, licences, distribution groups, and security
settings within M365 Admin Centre
- Provide staff training and guidance on Microsoft Office applications (Word,
Excel, Outlook, Teams)
- Support document management, shared drives, and collaborative working tools
within the M365 ecosystem
HARDWARE ROLLOUT
- Set up, configure, and maintain desktop computers, laptops, tablets, and mobile
devices
- Assist in the planning and execution of hardware rollout projects
- Deploy new hardware to end-users, ensuring minimal disruption to their work
- Provide post-implementation support and troubleshooting
- Manage and maintain hardware inventory
- Coordinate with vendors for hardware procurement and repairs
MOBILE TECHNOLOGY
- Manage the organisation’s mobile device fleet, including smartphones and
tablets, using MDM (Mobile Device Management) tools
- Configure, enrol, and maintain devices in line with CHAOS Group’s Acceptable
Use and Information Security Policies
- Support staff with mobile applications, email configuration, and remote access
- Ensure mobile devices are appropriately secured and data is protected in line
with UK GDPR requirements
SECURITY AND COMPLIANCE
- Implement and maintain IT security measures including antivirus, patch
management, and access controls
- Support the organisation’s compliance with UK GDPR and the Data Security and
Protection (DSPT) Toolkit requirements
- Ensure data backup systems are functioning and regularly tested
- Assist with IT-related aspects of Subject Access Requests and data protection
obligations as directed by the DPO
GENERAL
- Contribute to the development and maintenance of IT policies, procedures, and
documentation
- Support new starter onboarding and leaver processes from an IT perspective
- Participate in IT projects and digital improvement initiatives as required
- Maintain a professional and helpful manner when supporting staff at all levels
- Stay up to date with the latest technologies and trends
PERSON SPECIFICATION
ESSENTIAL
- Degree in IT, Computer Science or a related field, or equivalent relevant
experience
- Proven experience (3+ years) as an IT Technician or similar role
- Excellent analytical and problem-solving skills
- Strong understanding of Windows operating systems, Microsoft Office Suite, and
other common software applications
- Strong written and verbal communication skills
- Excellent troubleshooting and problem-solving skills
- Strong communication and interpersonal skills
- Commitment to safeguarding and living the values of CHAOS Group
- Ability to work independently and as part of a team
- Ability to prioritise and manage multiple tasks effectively
- Highly organised with the ability to manage multiple priorities across different
sites
- Willingness to attend all training considered relevant to the organisation
DESIRABLE
- Experience Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Microsoft certifications (e.g. MS-900, AZ-900, MD-102)
- An understanding of CompTIA A+ or Network+
- ITIL Foundation certification
- Knowledge of IT security standards and compliance frameworks (e.g. Cyber
Essentials, GDPR)
- Experience with Mobile Device Management (e.g. Intune)
- Familiarity with cloud-based telephony or VoIP system
CLOSE DATE 14TH JUNE 2026!
Pay: £30,000.00 per year
Benefits:
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Experience:
- IT support: 1 year (required)
Work Location: In person
