Trainee Customer Service Representative
Your Next Career Opportunity Awaits!
Location: Northampton
Salary: £27,000
Hours: Full time, Permanent] Minimum: 42 hours a week
Are you looking to hit the ignition on your career? Have a knack for great communication and customer service? RH Commercial Vehicles is looking for an enthusiastic individual, ready to level up their skills and join our dynamic team.
Why pick us?
- Career Progression – Unlock new opportunities with great training and professional development.
- 25 Days Holiday + Bank Holidays. We’re all about ensuring our team achieves the best work-life balance. It boosts mental health and increases motivation.
- Death in Service Policy. Should the worst happen, your loved ones will receive a lump sum to cover any significant costs during a difficult time.
- Enhanced Maternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced maternity pay so you can focus on your time with your family.
- Enhanced Paternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced paternity pay so you can focus on your time with your family.
- Holiday Sell Back: Not going to use all your time off? We offer a holiday sell-back scheme so if you don’t use it, you won’t lose out on the pay.
- Fab Facilities – Our Northampton depot has just finished a major redevelopment meaning you’ll be working in exceptional, new, modern facilities
- Boost your health - Enjoy a large range of perks to keep your mind, body and health in peak condition. We offer company pension schemes, sick pay and holiday allowance.
- Positive Work Environment: Join a supportive team that works together to deliver the best experience for our customers.
- Extra Benefits! Enjoy designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts.
The Challenge…
As a customer service and invoicing clerk, your key responsibilities will include:
- Customer Engagement: Act as the primary contact for service department customers, delivering exceptional service and addressing their needs.
- Service Scheduling: Coordinate customer service appointments with the service team and workshop controller, ensuring timely and efficient scheduling.
- Maintenance Oversight: Verify vehicle maintenance intervals and ensure accurate planning for service needs.
- Customer Interaction: Greet customers professionally, understand their requirements, and facilitate smooth service processes.
- Workshop Efficiency: Collaborate with the Workshop Controller, and Service Advisors to optimise workshop capacity and productivity
- Sales Opportunities: Proactively promote products and services, highlighting benefits to customers.
- Accurate Documentation: Ensure job card instructions are precise for technicians and invoicing teams.
- Administrative Support: Manage required administrative tasks efficiently, including coordinating with dealer-point managers and workshop supervisors.
The Day to Day:
- 42 hours a week
- Alternative shifts. Early/ late
- Early: 06:30 - 15:00
- Late: 09:30 - 18:00
- Every other Saturday
What we’re looking for…
- A friendly, and approachable individual, committed to customer service.
- Team-orientated with organisational, analytical and administrative skills.
- Self-motivated, adaptable, and eager to learn and embrace new challenges
- Calm under pressure, with a positive attitude and a knack for problem-solving
- Basic proficiency in Microsoft Word, Excel, Outlook and general computer literacy
Who are RH Commercial Vehicles?
We are an award-winning company with a strong reputation for delivering top-quality commercial vehicles and unparalleled customer service. Our team is the heart of everything we do, and we are looking for people who share our passion for excellence.
Equal Opportunities Statement
We are an equal opportunities employer. Recruitment and selection are based solely on merit, ensuring the most suitable person is appointed to each role. We welcome applications from all qualified individuals regardless of protected characteristics. Adjustments for applicants with disabilities are available on request.
AI Screening
Due to the high volume of applications we receive, we use AI‑assisted tools to support our initial candidate screening process. All decisions are reviewed by our recruitment team to ensure fairness, consistency, and alignment with our selection criteria.
Job Types: Full-time, Permanent
Pay: Up to £26,750.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Ability to commute/relocate:
- Northampton NN7: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have any customer service experience?
- Are you used to working in fast paced environments?
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Northampton NN7 (preferred)
Work Location: In person
