Job Title: General Manager
Salary: £70,000 - £80,000 Per Annum + Company Car or Cash Allowance
Location: Corby
Working Hours: Monday – Friday (08:00 – 17:00)
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Main Purpose of The Role:
The cinch Corby estate is the centre of cinch operations, it is imperative that we continue to find synergies to push the operational efficiency, volume and quality to support business success. You will be responsible for all productive departments and the delivery of volume and quality targets. As well as preparing in excess of 800 retail units per week. You will be expected to support aftersales, despatch, post-sale repairs and route cause analysis to ensure preparation standards meet customer expectations and post-sale costs are kept under control.
You will ensure that budgetary, business and people targets are delivered whilst adhering to all company and legal standards.
Note: Employees are expected to carry out such other duties as may reasonably be required in order to grow and evolve the business.
Key Responsibilities:
- Full people leadership of the departmental managers and team leaders, ensuring a culture of self-improvement, training, teamwork, coaching, mentoring and succession planning to maintain the highest level of staff engagement at all levels of the (300+) FTE staff and supplier staff headcount.
- Be consistent with the cinch values to guarantee market leading operational excellence and best in class customer experience
- Set prioritisation of work across multiple processes and teams ensuring operational efficiency and coverage
- Ensure adherence to quality standards and apply continuous improvement to meeting these standards
- Ownership of post sales repairs both pre- and post-delivery allowing delivery timeframes to be met and customer satisfaction to be achieved. Management of customer facing elements of these processes
- Work with finance team to ensure cost tracking, benefits and efficiency of changes, KPI’s and utilisation of resource
- Produce insightful data and slide decks for both internal comms and wider stakeholder updates
- Working closely with the cinch leadership team to understand support common objectives and keep aligned as well as working with onsite peers to ensure all areas across prep, store and logistics are supported adequately
- Working in collaboration with other departments, divisions and group companies, to drive efficiency and process standardisation including use of new technology
- Accountable for safety, wellbeing and legal compliance of all staff, suppliers and customers onsite
- Own, support, manage and communicate project initiatives, manage and lead any ad-hoc projects. Produce reports detailing the results of any said projectsFlexible working is required to cover a 24/7 operation
Knowledge and Experience Required:
ESSENTIAL
- Exceptional people and leadership experience of large teams
- Operational management and leadership
- Ability to monitor, forecast, budget and identify trends and opportunities
- Articulate, with ability to communicate effectively in all and any scenario whether in person or via other communication channels
- Ability to understand and resolve complex problems at route cause
- Focused mindset of service improvement, continuous improvement and operational excellence
- IT skills and data literate
- Full UK driving license
PREFERABLE
- Operational experience on a large scale
- Motor industry knowledge and technical experience useful
- Continuous Improvement systems (Six Sigma/Lean etc)
TECHNICAL SKILLS REQUIRED
- Leadership and people development
- Data and Analysis
- Strong Communication through multiple channels
- Computer and digital competency
- Financial Acumen
- Problem Solving
- Delegation and Time management
STAKEHOLDER ENGAGEMENT
You will need to work closely with your dedicated business partners from finance and HR, have strong relationships with centralised functions, Inventory team, Retail Support, Group Procurement, Group Health & Safety, Yard, Logistics and others as well as aligning with other prep centres.
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- Onsite parking
- Company Pension Scheme
- Cycle to work scheme
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained Mental Health First Aiders
- Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
