Front desk manager Work, Jobs in Cosham, Ham (with Salaries)

Service Manager/Receptionist
Keith Gotts Independent Land-Rover specialists —Alton
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
5d

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Service Manager/Receptionist

Keith Gotts Independent Land-Rover specialists
Alton

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year
5 days ago

Benefits

Free parking
Annual leave
Company pension
Employee discount
On-site parking

Qualifications

Driving Licence
Customer service
GCSE
Upselling
Computer skills
Communication skills
Mechanical knowledge

Full job description

Join Our Team

Keith Gotts is a well-established independent garage specialising exclusively in Land Rover and Range Rover vehicles. We have built our reputation on delivering exceptional customer service and high-quality workmanship. We are looking for an organised, customer-focused and proactive Service Manager / Receptionist to become a key member of our team.

This is a varied role that combines front-of-house customer service with the day-to-day management of our busy service department. The successful candidate will play a vital role in ensuring our workshop operates efficiently while delivering an excellent experience for every customer.

Key Responsibilities

Welcome customers and provide a professional, friendly first point of contact.
Book vehicles in for servicing, repairs and MOTs.
Prepare quotations and advise customers on recommended repairs and completed work.
Keep customers updated on the progress of their vehicles and communicate any additional work required.
Answer telephone and email enquiries promptly and professionally.
Allocate work to workshop technicians and assist with the daily scheduling of jobs.
Oversee the day-to-day running of the service department.
Lead and support the workshop and service office teams.
Conduct staff performance reviews and authorise annual leave.
Monitor and promote Health & Safety within the workshop.
Ensure all work is completed to customer expectations and company standards.
Coordinate the cleaning and preparation of customer vehicles before collection.
Manage customer service and MOT reminder systems.
Process customer payments and complete general administration duties.
Place orders with suppliers and process incoming deliveries.
Assist with diagnosing faults on Land Rover and Range Rover vehicles where appropriate.

About You

We're looking for someone who:

Has previous experience in a Service Advisor, Service Manager or automotive reception role.
Has excellent customer service and communication skills.
Is highly organised and able to manage multiple priorities.
Can confidently lead and motivate a team.
Has strong administration and computer skills.
Works well under pressure in a busy workshop environment.
Has knowledge of Land Rover and Range Rover vehicles (preferred but not essential for the right candidate).
Holds a full UK driving licence.

What We Offer

Competitive salary based on experience.
A permanent, full-time position.
Friendly and supportive working environment.
Opportunity to work with one of the area's trusted independent Land Rover specialists.
Ongoing training and development opportunities.
Staff discounts where applicable.

Apply Today

If you're passionate about customer service, enjoy working in the automotive industry and are looking for a rewarding role with a respected independent Land Rover specialist, we'd love to hear from you.

Pay: £30,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

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