Head of customer service Work, Jobs in Cotgrave, Ntt (with Salaries)

Head of Service Delivery
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Hybrid work
Deputy Head of Infrastructure and Logistics
The Council of Reserve Forces’ and Cadets’ Associations —Sleaford
- £46,040 a year
- Full-time
- Microsoft Powerpoint
- English
- Travel
Quick apply
11d
Customer Service Advisor - Energy (Leicester)
Octopus Energy Group —Leicester
- From £26,300 a year
- Full-time
Quick apply
2d
Head of Internal Communications
Boots —Nottingham
- Full-time
- IT
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Portfolio Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Communication skills
- Employee discount
- Referral programme
Head of Bid Management
M Group —Nottingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
3d
QA Insights Specialist - Principal Coordinator
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Organisational skills
Label Operations Manager
NEXT —Leicester
- £50,000 - £90,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Free parking
- Employee discount
8d
Head of Contracts & Performance
University of Nottingham —Nottingham
- £46,049 - £58,225 a year
- Full-time
- Management
- Maintenance
- University
- Employee discount
Senior Garment Technologist
EJ Orr Limited —Nottingham
- Full-time
Head of Transformation Delivery (Fixed Term Contract)
Microlise —Nottingham
- PMP
- Agile
- Communication skills
- Employee assistance programme
Ambition Derby Hub Community Navigator Lead
Intuitive Thinking Skills Ltd —Derby
- £33,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Head of International Marketing
RM Education Limited —Hucknall
- Hybrid work
- Classroom experience
- Marketing
- Annual leave
4d
Senior Category Manager
Nottingham University Hospitals NHS Trust —Nottingham
- £57,528 - £64,750 a year
- Full-time
- Communication skills
Dimensional Calibration Technician
CoMech Metrology Ltd —Derby
- £27,000 - £32,000 a year
- Full-time
Quick apply
Head of Health & Safety
M Group —Annesley
- Continuous improvement
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Head of Engineering
Deep Sea Electronics Ltd —Sutton-In-Ashfield
- £75,460.17 - £125,746.05 a year
- Hybrid work
- Project management
- Product management
- Travel
- Free parking
- Flexitime
Quick apply
Premises Manager - (Meadowbrook SEN School - Long Eaton)
Horizon Care and Education Group —Long Eaton
- £30,000 a year
- Maintenance
- Computer skills
- School
- Employee assistance programme
- Referral programme
Quick apply
Head of Occupational Health & Wellbeing
East Midlands Railway —Derby
- £75,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
7d

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Head of Service Delivery

Link Integrated Security Solutions Limited
Mansfield

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year

Benefits

Casual dress
Company car
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Driving Licence
Customer service
Data analysis skills
Microsoft Office
Project management
Driving
Leadership
Communication skills

Full job description

Service Delivery Manager

Location: Mansfield

Reporting To: Managing Director

Overview

We are seeking an experienced and progressive Service Delivery Manager to lead and develop our service operations within the Fire and Security sector. This is a key leadership role responsible for ensuring exceptional service delivery, customer satisfaction, operational performance, and team development.

The successful candidate will combine strong technical knowledge of fire and security systems with outstanding leadership, communication, and commercial skills. They will be passionate about delivering excellent customer outcomes, building high-performing teams, and driving continuous improvement through technology, data, and best practice.

Key Responsibilities:

Service Delivery & Operational Performance

Lead the day-to-day delivery of maintenance, reactive service, and small works activities.
Ensure service delivery meets contractual obligations, compliance requirements, and customer expectations.
Monitor and improve key performance indicators including SLA compliance, first-time fix rates, engineer utilisation, response times, and customer satisfaction.
Drive continuous improvement initiatives to enhance service quality, efficiency, and profitability.
Work closely with scheduling, technical support, and engineering teams to optimise service delivery performance.

Customer Relationship Management

Build and maintain strong relationships with key customers and stakeholders.
Act as an escalation point for significant customer issues, ensuring prompt and effective resolution.
Conduct regular service reviews with customers, presenting performance data and improvement plans.
Champion a customer-first culture throughout the organisation.
Identify opportunities to enhance customer experience and increase customer retention.

Leadership & Team Development

Lead, motivate, and develop a team of service engineers, supervisors, and support personnel.
Create a high-performance culture focused on accountability, collaboration, and continuous learning.
Coach and mentor team members to support professional development and career progression.
Promote employee engagement, wellbeing, and retention.
Foster strong communication and teamwork across all operational departments.

Commercial Management

Understand and manage service delivery costs, margins, and operational efficiencies.
Support the identification and delivery of upselling and contract growth opportunities.
Work collaboratively with sales and account management teams to maximise customer value.
Ensure resources are effectively deployed to achieve operational and financial objectives.
Contribute to budgeting, forecasting, and business planning activities.

Technical Leadership

Provide technical leadership and guidance on fire and security systems, including but not limited to:
Fire Detection and Alarm Systems
CCTV Systems
Access Control Systems
Intruder Alarm Systems
Emergency Voice Communication Systems
Electronic Article Surveillance (EAS) Systems
Support complex fault diagnosis and problem resolution.
Ensure technical compliance with relevant industry standards and regulations.
Promote the adoption of new technologies, digital platforms, and innovative service solutions.

Skills & ExperienceEssential

Proven experience in a Service Delivery Manager, Service Manager, Operations Manager, or similar leadership role.
Strong technical background within the Fire and Security industry.
Excellent communication, presentation, and interpersonal skills.
Demonstrable experience leading, developing, and motivating service teams.
Strong customer service orientation with a genuine commitment to delivering outstanding customer experiences.
Commercial awareness with the ability to balance customer satisfaction and business objectives.
Experience managing service performance through KPI reporting and data analysis.
Strong problem-solving and decision-making skills.
Proficient with modern service management platforms and Microsoft Office applications.
Full UK driving licence.

Desirable

Experience with field service management systems such as Uptick or similar platforms.
Knowledge of SSAIB, BAFE, FIA, BS5839, BS5266, NSI, or other relevant industry standards.
Project management or leadership qualifications.
Experience managing national or multi-site customer accounts.

Personal Attributes

The successful candidate will be:

An exceptional communicator who builds trust and credibility at all levels.
A collaborative leader who inspires and develops high-performing teams.
Customer-focused and passionate about service excellence.
Commercially minded and results-driven.
Organised, resilient, and able to perform in a fast-paced environment.
Proactive, innovative, and committed to continuous improvement.
Comfortable using technology and data to drive better business outcomes.

What Success Looks Like

Within the first 12 months, the successful candidate will:

Improve service delivery performance against agreed KPIs.
Increase customer satisfaction and retention levels.
Enhance engineer engagement and team performance.
Deliver measurable operational efficiencies.
Strengthen service profitability while maintaining exceptional customer outcomes.
Contribute to the ongoing development of a modern, technology-enabled service organisation.

Package

Competitive salary
Company vehicle or car allowance
Pension scheme
Bonus opportunity
Ongoing professional development
Career progression opportunities

If you are a progressive service leader with strong technical expertise and a passion for delivering outstanding customer experiences, we would welcome your application.

Pay: £45,000.00-£55,000.00 per year

Benefits:

Casual dress
Company car
Cycle to work scheme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in cotgrave, ntt

Head of Service Delivery

Complaints Insight Specialist

Deputy Head of Infrastructure and Logistics

Customer Service Advisor - Energy (Leicester)

Head of Internal Communications

Portfolio Manager

Head of Bid Management

QA Insights Specialist - Principal Coordinator

Label Operations Manager

Head of Contracts & Performance

Senior Garment Technologist

Head of Transformation Delivery (Fixed Term Contract)

Ambition Derby Hub Community Navigator Lead

Head of International Marketing

Senior Category Manager

Dimensional Calibration Technician

Head of Health & Safety

Head of Engineering

Premises Manager - (Meadowbrook SEN School - Long Eaton)

Head of Occupational Health & Wellbeing

I want to receive the latest job alerts for head of customer service in cotgrave, ntt

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