1st line Work, Jobs in Cottingham, Ery (with Salaries)

1st Line Support Engineer – Layer8
Spencer Group —Kingston upon Hull
- Customer service
- Windows
- IT
1st Line Support Technician
Tevalis —Kingston upon Hull
- Weekend availability
- Hospitality
- Software troubleshooting
- In-person
- Free parking
- Employee assistance programme
Quick apply
IT Apprentice
AKR Growth —Grimsby
- Up to £11.44 an hour
- Microsoft Office
- Computer networking
- Organisational skills
Quick apply
IT Desktop Engineer
Wren —Barton-upon-Humber
- Azure
- Windows
- Microsoft Office
- Employee discount
- Gym membership
Quick apply
4d
Experienced IT & Technical Support Agent (VoIP & Broadband)
Hull Fibre Limited —Kingston upon Hull
- £25,000 - £26,850 a year
- Full-time
- Computer networking
- IT
- Linux
- Employee discount
Quick apply
Midday Supervisory Assistant
Diocese of York —Kingston upon Hull
- Travel
- No travel
- Leadership
- Free parking
- Employee assistance programme
22h
Cleaners x 2
Diocese of York —Kingston upon Hull
- Travel
- No travel
- Leadership
- Free parking
- Employee assistance programme
1d
Higher Level Teaching Assistant
Endike Academy —Kingston upon Hull
- £27,254 a year
- Part-time
- English
- IT
- Leadership
- Employee assistance programme
4d
CNC Operator Night Shift
Plas-Tech Thermoforming Limited —Brandesburton
- £14.39 an hour
- Full-time
- English
- In-person
- Mechanical knowledge
- Annual leave
Quick apply
5d
Play Worker
Oasis Community Learning —Scunthorpe
- Part-time
10d
Vehicle Technician and MOT Tester
1st Car —Kingston upon Hull
- £25,222.61 - £37,895.38 a year
- Full-time
- Customer service
- Maintenance
- Welding
- Employee discount
Quick apply
3d
Lecturer - Built Environment (Part Time)
Doncaster College —Scunthorpe
- £33,787 - £42,766 a year
- Part-time
- Teaching
- Annual leave
- Employee discount
12d
Lecturer - Built Environment (Part Time)
DN Colleges Group —Scunthorpe
- £14,276.19 - £18,070.14 a year
- Full-time
- Teaching
- Annual leave
- Employee discount
11d
Chef de Partie
Legends Global (Europe) —Beverley
- Cooking
- Annual leave
- Employee assistance programme
Quick apply
8d
Head Chef
Legends Global (Europe) —Kingston upon Hull
- Cooking
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply

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1st Line Support Technician
Tevalis —Kingston upon Hull
Due to internal career progression, we are looking for 1st Line Support Technicians to join our Support Team at Bridgehead Business Park, Hessle, who will serve…
Quick apply
IT Apprentice
AKR Growth —Grimsby
Willingness to enrol on relevant qualification-based course, People orientated. 5 GCSE’s (Grade C or above) 1 must be a computer related subject.
Up to £11.44 an hour
Quick apply

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1st Line Support Engineer – Layer8

Spencer Group -
Kingston upon Hull

Apply Now

Job details

Qualifications

TCP
ITIL Certification
Driving Licence
Customer service
GCSE
Windows
ITIL
IT support
DNS
IT
TCP/IP
Communication skills

Full job description

Job Description

Working within the Layer8 Service Desk team, you will provide 1st line IT support to customers and internal users, delivering professional, friendly and efficient technical assistance across a range of technologies.

You will be responsible for resolving day-to-day incidents and requests, maintaining accurate ticket records and escalating issues to 2nd or 3rd line support where required. The role requires strong communication, a willingness to learn and a commitment to delivering excellent customer service.

Layer8 operates using ITIL-based service management principles with a strong focus on continual service improvement, knowledge sharing and personal development. Engineers are encouraged to learn from escalated incidents, use internal knowledge bases and training resources and become an active part of the solution.

Responsibilities

Respond to customer incidents, service requests and technical queries via phone, email and ticketing systems.
Provide 1st line support for Windows devices, Microsoft 365, user accounts, printers, mobile devices and standard business applications.
Accurately log, prioritise and manage support tickets in line with service desk procedures.
Escalate complex issues to 2nd or 3rd line support with clear troubleshooting notes and supporting information.
Maintain regular communication with customers and provide updates on ticket progress.
Assist with device builds, onboarding/offboarding users, asset management and stock control.
Follow documented processes, contribute to knowledge base documentation and support continual service improvement initiatives.
Learn from escalated incidents and actively develop technical capability through training and shared knowledge.

Requirements and Qualifications

Person Specification

Strong communication and customer service skills.
Good understanding of Windows operating systems and Microsoft 365.
Logical approach to troubleshooting and problem solving.
Ability to follow procedures and maintain accurate documentation.
Positive attitude with a willingness to learn and improve.
Ability to work effectively within a busy team environment.
Basic understanding of networking concepts including TCP/IP, Wi-Fi and DNS.
Awareness of ITIL v3 service management principles desirable.

Qualifications

Essential

GCSE (or equivalent) in English and Mathematics.
Relevant IT qualification, certification or demonstrable technical experience.

Desirable

Experience working within an IT support or MSP environment.
Microsoft, CompTIA or ITIL certifications.
Basic experience with Microsoft 365 administration and endpoint support.
Full UK Driving Licence.

Apply Now

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1st line jobs in cottingham, ery

1st Line Support Engineer – Layer8

1st Line Support Technician

IT Apprentice

IT Desktop Engineer

Experienced IT & Technical Support Agent (VoIP & Broadband)

Midday Supervisory Assistant

Cleaners x 2

Higher Level Teaching Assistant

CNC Operator Night Shift

Play Worker

Vehicle Technician and MOT Tester

Lecturer - Built Environment (Part Time)

Lecturer - Built Environment (Part Time)

Chef de Partie

Head Chef

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