Support engineer Work, Jobs in Cottingham, Ery (with Salaries)

Aftersales Technical Assessor
Victory Leisure Homes —Kingston upon Hull
- £30,000 - £33,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
- Employee discount
Quick apply
2d
R&D Assistant - Stability
Reckitt —Kingston upon Hull
- Laboratory experience
- Communication skills
- Employee assistance programme
- Life insurance
4d
R&D Analytical Assistant
Reckitt —Kingston upon Hull
- Employee assistance programme
- Life insurance
10d
1st Line Support Engineer – Layer8
Spencer Group —Kingston upon Hull
- Customer service
- Windows
- IT
Laboratory Stores Assistant
Reckitt —Kingston upon Hull
- Bar
- Warehouse experience
- Communication skills
- Employee assistance programme
- Life insurance
2d
Mission & Info Systems Engineer
BAE Systems —Brough
- £49,400 a year
- Hybrid work
- System design
- Maths
7d
Contract Support Associate
CBRE —Kingston upon Hull
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
4d
Formulation Associate
Reckitt —Kingston upon Hull
- Laboratory experience
- Analysis skills
- Communication skills
- Employee assistance programme
- Life insurance
4d
Engineering Apprenticeship
Dunbia —Bridlington
- £12.71 an hour
- Full-time
- Computer literacy
- Maintenance
- English
- Free parking
Control Systems Engineer
A B Graphic International Limited —Carnaby
- Full-time
- Programmable logic controllers
- Travel
- Communication skills
Quick apply
Graduate Support Engineer
BAE Systems —Brough
- £34,000 a year
- Master's degree
- Bachelor's degree
Drainage Engineer
Metro Rod —Kingston upon Hull
- £32,760 - £39,870 a year
- Overtime
- Customer service
Data Engineer
Tevalis —Kingston upon Hull
- Up to £70,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Free parking
- Employee assistance programme
Quick apply
1d
Senior Associate, Data Management
Reckitt —Kingston upon Hull
- Communication skills
- Employee assistance programme
- Life insurance
10d
Operational Quality 1
Smith & Nephew —Kingston upon Hull
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
- Employee discount
Modular Design Engineer & Site Surveyor (SolidWorks)
Holmes Catering —York
- From £35,000 a year
- Full-time
- Hybrid work
- Mechanical knowledge
- Free parking
- Work from home
Quick apply
Electrical Design Engineer
Ericsson —Beverley
- AutoCAD
- Engineering
- English
2d
Advance Steel Draughtsperson (Intermediate to Senior Level)
Hill Top engineering and Fabrications Ltd —Goole
- £40,000 - £60,000 a year
- Full-time
- AutoCAD
- Schematics
- CAD
- Free parking
- Flexible schedule
Quick apply
Engineer - Validation & Specification
Reckitt —Kingston upon Hull
- Communication skills
- Employee assistance programme
- Life insurance
Maintenance Engineer
Siemens Gamesa —Kingston upon Hull
- Full-time
- IT
3d

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support engineer jobs near cottingham, ery

Aftersales Technical Assessor

Victory Leisure Homes
Kingston upon Hull

Quick apply

Job details

Permanent | Full-time
£30,000 - £33,000 a year
2 days ago

Benefits

Free parking
Cycle to work scheme
Employee discount
On-site parking

Qualifications

Customer service
Technical support
Organisational skills
IT
Communication skills
Time management

Full job description

Job Title: Aftersales Technical Assessor
Department: Customer Service / Aftersales
Location: Hull, Leads Road Site HU7 0BZ
£30,000 - £33,000

The role

To manage and assess aftersales warranty claims efficiently and accurately, ensuring all claims are processed in line with company warranty policies and procedures. The Aftersales Technical Assessor will act as a key point of contact for customers, suppliers, service engineers, and internal departments.

Key Responsibilities

Assess and process warranty claims in accordance with company warranty policies and procedures
Liaise with customers, suppliers, warranty engineers, and internal departments to resolve warranty-related matters
Review technical information, photographs, reports, and supporting documentation to determine claim validity
Identify parts required and allocate appropriate labour hours for warranty repairs and remedial works
Prepare and issue chargeable quotations for repairs and parts not covered under warranty
Ensure warranty claims are addressed within required deadlines and followed through to successful resolution
Provide exceptional customer service, responding professionally and promptly to customer enquiries and concerns
Monitor outstanding claims and quotations, providing regular updates to customers and management
Work closely with suppliers to obtain technical information, pricing, and product support where required
Identify recurring product or quality issues and provide recommendations for continuous improvement
Ensure compliance with company procedures, quality standards, and customer service expectations.

Knowledge and Skills

Essential

Strong customer service skills with a commitment to delivering a positive customer experience.
Excellent verbal and written communication skills
Good technical aptitude and ability to interpret technical information and repair requirements
Strong problem-solving and decision-making abilities
Work effectively to schedules, deadlines, and performance targets
Competent IT skills
Ability to work independently and as part of a team.

Desirable

Previous experience in a warranty, aftersales, technical support, customer service, or claims assessment role
Knowledge of warranty management systems and processes
Understanding of parts identification and repair methodologies
Experience preparing quotations and cost assessments
Experience within the caravan industry would be advantageous but is not essential, as full training will be provided.

Person Specification

Experience working in a fast-paced and customer-focused environment
Strong technical and analytical mindset
Ability to assess information objectively and make informed decisions
Self-motivated with the ability to work independently and manage workload effectively
Strong organisational and time management skills
Professional and positive attitude
Excellent attention to detail
Strong interpersonal skills with the ability to build positive working relationships
Customer-focused mindset with a commitment to service excellence
Reliable, flexible, and dependable
Ability to remain calm and professional when dealing with challenging situations.

Package

£30,000 - £33,000
Working Hours: Monday to Thursday: 8:00 - 17:00, Friday: 8:00 - 13:00
Holiday increase with service scheme
Free onsite parking
Cycle to work scheme
A range of employee benefits and discounts through our rewards partner (Perkbox)

Pay: £30,000.00-£33,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in cottingham, ery

Aftersales Technical Assessor

R&D Assistant - Stability

R&D Analytical Assistant

1st Line Support Engineer – Layer8

Laboratory Stores Assistant

Mission & Info Systems Engineer

Contract Support Associate

Formulation Associate

Engineering Apprenticeship

Control Systems Engineer

Graduate Support Engineer

Drainage Engineer

Data Engineer

Senior Associate, Data Management

Operational Quality 1

Modular Design Engineer & Site Surveyor (SolidWorks)

Electrical Design Engineer

Advance Steel Draughtsperson (Intermediate to Senior Level)

Engineer - Validation & Specification

Maintenance Engineer

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