Operations team leader Work, Jobs in Coulsdon, Gtl (with Salaries)

Academy Operations Team Leader
Riverside Consultancy —Epsom
- £50,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
Quick apply
Technical Operations Team Leader
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
Operations Team Leader
UPS —London
- Full-time
- Warehouse experience
Team Leader Operations
Internova Travel Group —London
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
Trust Operations Lead
Alternative Learning Trust —Sutton
- £35,368 - £37,831 a year
- Part-time
- IT
- Communication skills
HR Operations Team Manager
Tower Hamlets —London
- £58,551 - £61,686 a year
- Management
- Customer service
- Continuous improvement
- Annual leave
9d
People & Operations Lead
Gaff —London
- £33,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Employee discount
Quick apply
12d
Customer Service Team Lead
Freetrade —London
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Financial services
4d
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme
Fundraising Operations Lead
Scope —London
- £50,133 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Work from home
- Employee discount
10d
Lead Product Analyst - Business Operations - Wise Buisness
Wise Australia Investments —London
- £75,000 - £115,000 a year
- Hybrid work
- Data analysis skills
- SQL
- IT
- Annual leave
Product Lead
Royal Borough of Greenwich —London
- £63,966 - £67,575 a year
- Full-time
- Hybrid work
- Product management
- Annual leave
- Employee discount
SOC Operations Team Lead
Methods Business and Digital Technology —London
- £60,000 - £70,000 a year
- Part-time
- Hybrid work
- Supervising experience
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
2d
Outbound Operations Shift Team Leader
Monica Vinader —London
- Travel
- Leadership
- Communication skills
Quick apply
Governance Lead
1st Central —Haywards Heath
- Up to £46,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Government & LEA Service Unit Team Leader
Sky —London
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
- Employee discount
13d
Partnership Strategy & Operations Lead, International
Anthropic —London
- £195,000 - £225,000 a year
- Hybrid work
- SQL
- Bachelor's degree
- Communication skills
- Flexible schedule
Team Lead Service Operations
SITA Switzerland Sarl —London
- Weekend availability
- Hybrid work
- Computer networking
- Organisational skills
- IT
- Annual leave
- Work from home
9d
Lead Data Analyst - Total Service (Operations)
Wise Australia Investments —London
- £75,000 - £115,000 a year
- SQL
- Maths
- IT
Card Operations Team Manager
Perk —London
- Full-time
- Hybrid work
- Bar
- English
- Team management
- Relocation assistance
- Annual leave

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Academy Operations Team Leader

Riverside Consultancy
Epsom

Quick apply

Job details

Full-time
£50,000 a year

Qualifications

Driving Licence
Management
Customer service
Continuous improvement
Communication skills

Full job description

Job Advert

Academy Operations Team Leader

An exciting opportunity has been created at Toyota GB, who are seeking to recruit an Academy Operations Team Leader through their partner, AGA Performance.

The Company

AGA Performance is an ISO accredited Training and Learning and Development Consultancy, providing high-quality, unique and distinctive products and services to the automotive industry, and works closely with Toyota.

Toyota (GB) is the national sales and marketing arm for Toyota and Lexus in the UK and is proud to be one of the Sunday Times Top 100 Companies to Work For. They are responsible for sales, marketing, and customer relationships nationwide, consistently delivering dedication, innovation and quality within the world's leading automotive company.

The Role

You will be responsible for managing the Academy operations to ensure smooth running in line with the service level agreement. You will provide regular proactive monitoring, data analysis and reporting against KPI’s. Your responsibilities include managing the Academy Support Team to ensure a customer-first service is provided to the network and all TGB stakeholders. Work closely with the training leader(s), Toyota Motors Europe (TME) and other stakeholders to ensure a seamless service delivery.

Key responsibilities

Quality:

Specific line management responsibilities (for example, quarterly reviews, annual reviews, performance management development, etc)
Proactive data management – not transactional, but linked to awareness of corporate / TME / Network goals and requirements to make value-add recommendations
Proactively investigate and interpret data from both the Academy and other Business areas to make recommendations for future programme improvement, supporting change
Proactive awareness of wider organisational priorities in TME, TGB and the Network, to ensure all activity (e.g. course scheduling, demand, licencing status) is completed in a timely and commercially sensitive way
Create and maintain standard operating procedures (e.g. for trainer utilisation, licensing requirements, etc.) to ensure that core processes meet minimum required levels and that shortfalls or gaps are identified sufficiently in advance so that they can be addressed
Seek out opportunities for Academy working practice and system (SABA) efficiencies, which will enable increased levels of automation and dashboard data to support the Network's ability to self-serve information
Seek out opportunities to standardise and improve feedback gathering, analysis and reporting, ensuring that insights are actionable and reported on
Maintain smooth operational performance of the Academy, ensuring TGB Management is kept updated on relevant developments
Conduct data analysis and produce monthly progress reports, as per the reporting mechanisms provided, of progress against KPIs
Undertake planning and scheduling of Toyota Academy Support Team activities, identifying key priorities and keeping track of team member workloads and capacity AGA Performance.
Role model customer-centric behaviours in communications with Toyota colleagues, Centre staff and Suppliers
Seek out opportunities for operational efficiencies and improvements in the Academy’s working practices and processes, to ensure they are streamlined and effective
Escalate any issues as appropriate to ensure delivery of Academy SLAs in line with contractual arrangements
Act as the first point of contact for all day-to-day Academy team queries

Operations:

Actively engage with the team to enable positive working practices /relationships and promote a collaborative relationship between Burnaston (Derbyshire) and Burgh Heath (Epsom) teams
Attend stakeholder meetings as required by the TGB Senior Manager
Proactively deal with any performance issues and take appropriate steps to ensure high standards of performance and a positive team culture are the norm

About you

You will need to have line management experience, creating a collaborative and inclusive working environment. You will have high personal standards of achievement, be curious, and have a collaborative approach, considering stakeholders across the organisation. You will be able to analyse and interpret data effectively, and have excellent communication skills, both written and verbal. You will have exceptionally well-organised and be agile and responsive to change. You will be confident with the ability to delegate. You will be able to develop relationships effortlessly and have fabulous customer service skills. You will be a great problem solver, with fabulous influencing skills, to be able to drive continuous improvement.

You will need

A full driving licence
The ability to travel to the TGB Training Academy in Derbyshire (possibly once a month)
Eligibility to work in the UK

On Offer

Salary £50,000 per annum
24 days holiday a year, plus bank holidays
Ongoing career development support

Our Process

When applying, please include a full current CV. Once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage, which will either be an interview with the business or not, depending on your experience. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control, and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process.

Quick apply

Refine Your Search

operations team leader jobs in coulsdon, gtl

Academy Operations Team Leader

Technical Operations Team Leader

Operations Team Leader

Team Leader Operations

Trust Operations Lead

HR Operations Team Manager

People & Operations Lead

Customer Service Team Lead

Team Lead - US Operations

Fundraising Operations Lead

Lead Product Analyst - Business Operations - Wise Buisness

Product Lead

SOC Operations Team Lead

Outbound Operations Shift Team Leader

Governance Lead

Government & LEA Service Unit Team Leader

Partnership Strategy & Operations Lead, International

Team Lead Service Operations

Lead Data Analyst - Total Service (Operations)

Card Operations Team Manager

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