Complaints manager Work, Jobs in Coundon, Dur (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Policy Adviser- Universal Credit
HM Treasury —Darlington
- £34,820 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexitime
5d
Scheme Manager - Adult Supported Living
Swanton Care and Community —Bishop Auckland
- £33,000 a year
- Weekend availability
- Travel
- Care plans
- Communication skills
- Employee assistance programme
- Employee discount
HMPYOI Deerbolt - Hub Manager
Ministry of Justice —Barnard Castle
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Annual leave
11d
RISE Adviser - North East - Secondary adviser
Department for Education —Darlington
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
Head of Contracts and Operations - Driving Theory Test
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £57,515 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
3d
Tenancy Sustainment Officer
Allium Housing CIC —Hartlepool
- From £26,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
- Annual leave
Quick apply
6d
Customer Service Coordinator
Wilsonart Ltd —Shildon
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
6d
Cluster General Manager - 4 Month Fixed Term Contract
iQ Student Accomodation —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
Senior Administration Officer - Prison Support
HM Prison & Probation Service —Durham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
14d
Head of Training Delivery - Frontline Services
Driver and Vehicle Standards Agency —Gosforth
- £57,515 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
Business Administrator
Ministry of Justice —Durham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
RISE Adviser - North East - Early years and primary adviser
Department for Education —Darlington
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
Pub Manager
D&G pub company ltd —Bishop Auckland
- £27,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
14d
Senior Accessibility Specialist
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Continuous improvement
- Work from home
10d
Dental Practice Manager
Park Lane Dental Group —Sunderland
- £37,000 - £50,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
6d
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
13d
Case Manager
Perfect Care (UK) —Spennymoor
- £26,692 a year
- Care plans
- Employee discount
Quick apply
4d
HOFS: Education, Skills & Work
Ministry of Justice —Barnard Castle
- £50,001 - £60,000 a year
- Full-time
- Hybrid work
- Education
- Presentation skills
- Annual leave
11d
Arrears Executive
Tandem Bank —Durham
- Up to £29,000 a year
- Customer service
- Financial services
- Annual leave
- Employee discount
Quick apply

I want to receive the latest job alerts for complaints manager in coundon, dur

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

complaints manager jobs near coundon, dur

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in coundon, dur

Senior Customer Service Manager

Policy Adviser- Universal Credit

Scheme Manager - Adult Supported Living

HMPYOI Deerbolt - Hub Manager

RISE Adviser - North East - Secondary adviser

Head of Contracts and Operations - Driving Theory Test

Tenancy Sustainment Officer

Customer Service Coordinator

Cluster General Manager - 4 Month Fixed Term Contract

Senior Administration Officer - Prison Support

Head of Training Delivery - Frontline Services

Business Administrator

RISE Adviser - North East - Early years and primary adviser

Pub Manager

Senior Accessibility Specialist

Dental Practice Manager

Head of Customer Operations and Insight

Case Manager

HOFS: Education, Skills & Work

Arrears Executive

I want to receive the latest job alerts for complaints manager in coundon, dur

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected