Service engineer Work, Jobs in Countesthorpe, Lec (with Salaries)

Service Desk Analyst
Leicestershire Partnership NHS Trust —Leicester
- £28,392 - £31,157 a year
23h
Field Service Engineer - Covering Nottingham / Derby area
Regal Gaming Technologies —Nottingham
- £30,396.79 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Driving
Quick apply
13d
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Engineer / Technical Service Operator - Healthcare Sector
Deenova srl —Leicester
- Microsoft Excel
- Nursing home
- Analysis skills
Quick apply
IT Support Technician
Holovis International —Hinckley
- From £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Scripting
- Health & wellbeing programme
- Referral programme
Quick apply
5d
Self-employed gas engineer to disconnect and reconnect gas hobs around new kitchen worktops
S J Meakin Gas Services LTD —Leicester
- From £45 an hour
- Part-time
- Customer service
- Maintenance
- Plumbing
Quick apply
13d
Junior Service Desk Engineer
Novem Limited —Coventry
- £24,785 - £26,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Travel
- Bereavement leave
- Life insurance
Quick apply
1d
Second Line IT Support Engineer
Novacroft —Northampton
- £35,000 - £38,000 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Manufacturing Engineering - L6 Degree Apprenticeship
Caterpillar —Desford
- £24,900 - £33,900 a year
- Full-time
- Engineering
- Bachelor's degree
- Annual leave
Graduate Trainee Engineer (Battery Materials and Cells Group) x2 (111695-0626)
University of Warwick —Coventry
- £31,236 a year
- Engineering
- Laboratory experience
- University
6d
Engineer Surveyor Leicester
HSB —Leicester
- £38,500 a year
- Overtime
- Hybrid work
- Communication skills
- School
- Time management
- Annual leave
- Employee assistance programme
13d
Graduate Trainee Engineer x4 (111631-0626)
University of Warwick —Coventry
- £31,236 a year
- Computer Science
- Engineering
- Laboratory experience
6d
Service Engineer/Technician
Buehler An ITW Company —Coventry
- Full-time
- ERP systems
- Microsoft Office
3D Digital Biomedical Engineer
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £49,387 - £56,515 a year
- Full-time
7d
Field Service Engineer
ZEISS Group —Lutterworth
- Full-time
- Customer service
- Travel
- Communication skills
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
1d
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- English
- Communication skills
Mechanical Maintenance Engineer
PepsiCo —Leicester
- £59,306.05 a year
- 12 hour shift
- Maintenance
- Mechanical knowledge
- Employee discount
Field Service Engineer
NCR Atleos —Leicester
- £30,000 - £33,000 a year
- Maintenance
- Windows
- Driving
- Employee assistance programme
- Employee discount
Quick apply
9d
IT Support Engineer
Kazzoo Ltd —Leicester
- £28,000 - £32,500 a year
- Full-time
- Customer service
- Analysis skills
- Computer networking
Quick apply
17h

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Service Desk Analyst

Leicestershire Partnership NHS Trust -
Leicester

Apply Now

Job details

£28,392 - £31,157 a year
23 hours ago

Qualifications

Full job description

Job Overview

Band 4 Service Desk Analyst

The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass or escalate to the appropriate person. All calls are to be logged whilst doing so. They will be responsible for communicating complicated IM&T issues to non IM&T staff/suppliers.

The post holder will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed.

The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require flexible working hours, based upon the service requirements of the HIS client base.

Act as first point of contact for HIS Service endusers on the customer service desk.
Answer, log and manage all calls, emails and faxes to the Service Desk.
Work within SLA/OLA requirements, ensuring issues are owned and progressed to resolution.
Maintain and contribute to the HIS knowledge base.
Analyse and resolve complex IM&T queries, including software and hardware configuration.
Support clients with account management, GP connections, desktop issues, mobile phones and application software across Trust sites and other organisations per SLA.
Process user account and VPN forms following set procedures.
Ensure issues are resolved within SLA or escalated to secondline support.
Maintain IT systems and user accounts, ensuring accurate access and contributing to IM&T improvements.
Follow up resolutions to ensure user satisfaction.
Liaise with internal teams, thirdparty engineers and suppliers to ensure timely responses.
Assist in managing the Service Desk application, including user accounts, categories and call allocation.
Meet quality and performance targets set by Service Delivery Management.
Escalate incidents to external support agencies when required.
Promote and comply with the organisation’s equal opportunities policy.

This job description is not exhaustive and may be reviewed and amended in consultation with the post holder.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Apply Now

Refine Your Search

service engineer jobs in countesthorpe, lec

Service Desk Analyst

Field Service Engineer - Covering Nottingham / Derby area

Digital Service Desk Engineer

Engineer / Technical Service Operator - Healthcare Sector

IT Support Technician

Self-employed gas engineer to disconnect and reconnect gas hobs around new kitchen worktops

Junior Service Desk Engineer

Second Line IT Support Engineer

Manufacturing Engineering - L6 Degree Apprenticeship

Graduate Trainee Engineer (Battery Materials and Cells Group) x2 (111695-0626)

Engineer Surveyor Leicester

Graduate Trainee Engineer x4 (111631-0626)

Service Engineer/Technician

3D Digital Biomedical Engineer

Field Service Engineer

IT Support Analyst

Senior Service Desk Engineer

Mechanical Maintenance Engineer

Field Service Engineer

IT Support Engineer

I want to receive the latest job alerts for service engineer in countesthorpe, lec

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