Crm manager Work, Jobs in Covent Garden (with Salaries)

CRM Manager
Nightcap PLC —London
- £45,000 a year
- Full-time
- Analysis skills
- Organisational skills
Quick apply
13d
CRM Manager
Policy Expert —London
CRM & Loyalty Manager
Cote Restaurants —Kensington
- £48,000 - £50,000 a year
- Full-time
- Hybrid work
- Driving
Quick apply
Regional CRM Manager - UK & Europe
Wise Australia Investments —London
- £45,000 - £65,000 a year
- Analysis skills
CRM & Retention Manager
HyperGrowth Recruitment —London
- £45,000 - £60,000 a year
- Remote
- Communication skills
Quick apply
CRM & Lifecycle Manager
DROOL —London
- Merchandising
- Marketing
- Employee discount
Quick apply
Senior CRM Manager - (Global)
Wise Australia Investments —London
- £62,000 - £88,000 a year
- SQL
- Analysis skills
- Communication skills
CRM Analytics Manager
Wise Australia Investments —London
- £75,000 - £115,000 a year
- Data analysis skills
- SQL
- Python
Senior CRM Manager
NOTHING —London
- Full-time
- In-person
12d
Regional CRM Manager - UK & Europe
Wise —London
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
CRM Manager - UK
Medik8 —Borehamwood
- £50,000 - £60,000 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
- Employee discount
Quick apply
8d
Senior CRM Operations Manager
marshmallow —London
- Full-time
- Employee discount
International CRM Manager
Tripadvisor —London
- Hybrid work
- Analysis skills
- In-person
- AI
- Employee assistance programme
- Employee discount
Quick apply
6h
CRM Manager - 12 Month Fixed Term Contract
OVO Energy —London
- £45,000 - £55,000 a year
- Employee discount
- Gym membership
Quick apply
PRADA In-Store CRM Manager, Bond Street
Prada —London
- Microsoft Excel
- English
- Microsoft Office
14d
CRM Manager
Walkers Global —London
- CRM software
- Microsoft Excel
- Microsoft Outlook
CRM & Lifecycle Manager
InvestEngine —London
- Hybrid work
- SQL
- HTML
Email CRM & Automation Manager
Mumsnet —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- School
- Employee assistance programme
- Employee discount
Quick apply
9d
CRM Manager
Plum Fintech —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Marketing
- Referral programme
Quick apply
CRM and Email Marketing Manager
Sunspel —London
- Data analysis skills
- Communication skills
- HTML

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CRM Manager

Nightcap PLC -
London

Quick apply

Job details

Full-time
£45,000 a year
13 days ago

Qualifications

Email marketing
Analysis skills
Organisational skills

Full job description

£45,000

Role profile

We’re looking for a commercially driven CRM Manager to lead customer retention,engagement and lifecycle marketing across a portfolio of exciting late-night hospitality venues.

This role would suit someone with experience in CRM,email marketing,customer lifecycle marketing or retention-focused marketing,who enjoys using data,segmentation and personalised communications to drive repeat visits,bookings and revenue growth.

You’ll play a key role in developing CRM strategy across multiple brands,building automated customer journeys,improving customer engagement and identifying opportunities to increase repeat business and customer lifetime value.

What you’ll be doing

Driving CRM performance & customer retention

Developing and delivering CRM and customer lifecycle strategy across multiple brands
Building customer journeys across acquisition,engagement,retention,reactivation and loyalty
Using CRM activity to drive repeat visits,bookings,event sales and spend per head
Identifying opportunities to improve customer lifetime value through more targeted communications
Using automation to improve customer experience and campaign efficiency

Customer segmentation & personalisation

Building and refining customer audiences using behavioural,transactional and engagement data
Creating targeted campaigns based on visit behaviour,booking history,location,spend patterns and customer preferences
Developing personalised CRM campaigns and automated journeys to improve engagement and repeat visits
Identifying high-value,lapsed and at-risk audiences and building targeted retention plans
Continuously testing and improving segmentation and campaign performance

Campaign planning & delivery

Planning and executing CRM campaigns across email,SMS and automated journeys
Delivering engaging and commercially focused communications aligned to key trading periods and campaigns
Managing campaign timelines,approvals and delivery with strong attention to detail
Working closely with marketing teams to ensure messaging is consistent across all customer touchpoints
Supporting wider business campaigns,venue activity and promotional launches

Data,reporting & optimisation

Analysing campaign performance,customer behaviour and audience trends
Reporting on key CRM metrics including open rates,click-through rates,conversion,repeat bookings and ROI
Using insight and testing to improve campaign performance and customer journeys
Managing A/B testing across subject lines,content,offers and send times
Maintaining customer data integrity and GDPR compliance across all CRM activity
Exploring opportunities to use AI and automation tools to improve efficiency and personalisation

Working across teams & brands

Collaborating with brand,digital marketing,social media,sales and operations teams
Supporting venue performance and wider commercial priorities through CRM activity
Working with external CRM or data platform partners where required
Helping contribute to a collaborative,commercially focused and fast-paced marketing team

What we’re looking for

Experience in CRM,email marketing or customer lifecycle marketing
A strong understanding of segmentation,personalisation and retention strategy
Experience building automated customer journeys and targeted CRM campaigns
Strong analytical skills and confidence reporting on campaign performance and ROI
Comfortable managing multiple campaigns,brands or priorities at once
Strong attention to detail and organisational skills
Experience with CRM and email marketing platforms
A good understanding of GDPR and customer data best practice
Someone who enjoys working in a fast-paced,collaborative and commercially focused environment

You’ll do well in this role if you are

Commercially minded and motivated by results
Data-led and confident using insight to improve performance
Proactive and good at spotting opportunities
Customer-focused and passionate about improving guest experience
Collaborative and comfortable working across multiple teams
Organised and able to manage a busy campaign schedule
Comfortable working at pace across multiple brands and priorities

Quick apply

Refine Your Search

crm manager jobs in covent garden

CRM Manager

CRM Manager

CRM & Loyalty Manager

Regional CRM Manager - UK & Europe

CRM & Retention Manager

CRM & Lifecycle Manager

Senior CRM Manager - (Global)

CRM Analytics Manager

Senior CRM Manager

Regional CRM Manager - UK & Europe

CRM Manager - UK

Senior CRM Operations Manager

International CRM Manager

CRM Manager - 12 Month Fixed Term Contract

PRADA In-Store CRM Manager, Bond Street

CRM Manager

CRM & Lifecycle Manager

Email CRM & Automation Manager

CRM Manager

CRM and Email Marketing Manager

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