What we’re looking for from you…
We’re looking for a committed and experienced Training Advisor. The ideal candidate will have a knowledge of vocational education and training. You’ll excel at building relationships, driving new business, training and coaching a caseload of hairdressing apprentices. Strong communication and flexibility are essential. A positive attitude and commitment to professional development are required.
About us…
Coventry & Warwickshire Chamber of Commerce Training (CWCCT) is a trusted provider of high-quality training, offering apprenticeships, professional qualifications and tailored development programmes to support business growth and career progression. As part of the Coventry & Warwickshire Chamber of Commerce Group, we contribute to the success of the Ultimate Business Network. The Chamber is a powerful voice for local businesses, representing their interests nationally, regionally, and locally.
What you'll get…
At Coventry & Warwickshire Chamber our employees get many benefits!
- Flexible working
- Life Assurance of 3x your annual salary
- EAP with SimplyHealth
- Holiday Purchase Scheme, buy up to 5 days per year (FTE)!
- Increased holiday after 5 years, 5 extra days per year, taking your entitlement from 25 to 30 days!
- Cycle to Work Scheme and Electric Car Scheme
- Salary Sacrifice Pension with Scottish Widows
So Why us?
Here at Coventry & Warwickshire Chamber of Commerce Training, our staff come first. We're committed to ensuring staff wellbeing, work life balance and creating a supportive culture where our staff can grow and develop both on a professional and personal level. Our employees are at the centre of our business, which is why having a good work life balance is so important to us!
Job Purpose
To provide high-quality support, coaching and guidance to apprentices and employers throughout the apprenticeship journey. The Training Advisor will manage a caseload of apprentices, ensuring effective induction, engagement, progress, attendance, achievement and progression. The role requires strong employer partnership working, regular monitoring and review activities, pastoral support and a commitment to delivering excellent learner outcomes in line with apprenticeship standards and funding requirements.
Key Responsibilities
Apprentice Induction and Onboarding
- Conduct apprentice and employer inductions, ensuring all parties understand programme requirements, expectations and responsibilities
- Complete initial assessments and diagnostics to identify starting points, support needs and development opportunities
- Develop Individual Training Plans (ITPs) and establish clear milestones and achievement targets
- Ensure apprentices understand safeguarding, Prevent, British Values, equality and diversity and health and safety requirements
- Support hairdressing apprentices to access learning platforms, e-portfolios and programme resources
Employer Engagement and Relationship Management
- Act as the primary point of contact for employers throughout the apprenticeship programme
- Build effective relationships with line managers, workplace mentors and supervisors
- Liaise regularly with employers regarding apprentice attendance, engagement, progress and performance
- Conduct employer review meetings and provide progress updates against agreed targets
- Support employers to understand apprenticeship requirements, off-the-job training obligations and End-Point Assessment expectations
- Identify opportunities for progression, workforce development and additional apprenticeship opportunities
Progress Monitoring and Reviews
- Manage a caseload of hairdressing apprentices and maintain accurate records of progress
- Conduct regular progress reviews involving hairdressing apprentices and employers
- Set, review and update SMART targets to ensure timely completion of learning programmes
- Monitor achievement against planned milestones and implement interventions where progress is at risk
- Maintain accurate documentation and evidence in line with funding and quality assurance requirements
- Prepare apprentices for gateway and End-Point Assessment
Attendance and Engagement Tracking
- Monitor apprentice attendance, participation and learning engagement
- Maintain accurate attendance records and identify trends or concerns
- Implement early intervention strategies where attendance or engagement falls below expected levels
- Communicate attendance concerns promptly to apprentices, employers and managers
- Produce reports and updates on attendance, retention and learner performance
Coaching and Development Support
- Provide one-to-one coaching to support apprentices in developing skills, knowledge and behaviours
- Support apprentices to apply learning in the workplace and reflect on their progress
- Motivate hairdressing apprentices to achieve learning goals and maintain momentum throughout their programme
- Deliver information, advice and guidance relating to career progression and future opportunities
- Encourage personal development, resilience and professional behaviours
Pastoral and Learner Support
- Build positive and supportive relationships with hairdressing apprentices
- Identify welfare, wellbeing or personal issues that may affect learning and achievement
- Provide appropriate pastoral support and signposting to specialist services where required
- Ensure safeguarding concerns are reported and managed in accordance with organisational procedures
- Promote an inclusive learning environment where all apprentices can succeed
- Support apprentices to overcome barriers to learning and achievement
Compliance and Quality Assurance
- Ensure all learner records, reviews and documentation are accurate, timely and audit ready
- Maintain compliance with funding rules, apprenticeship standards and internal quality procedures
- Participate in quality assurance activities, standardisation meetings and continuous improvement initiatives
- Contribute to organisational achievement, retention and progression targets
- Keep knowledge and practice up to date with developments in apprenticeships and vocational education
Person Specification
Essential
- Experience working within apprenticeship, further education or work-based learning environments
- Experience of coaching, mentoring or supporting learners
- Strong communication and relationship-building skills
- Ability to manage a caseload and prioritise workload effectively
- Experience of conducting reviews, target setting and progress monitoring
- Excellent IT and record-keeping skills
- Understanding of safeguarding, equality, diversity and inclusion
- Full driving licence and willingness to travel to employer premises
- Employment is conditional upon a satisfactory Enhanced DBS disclosure.
- Please note that we reserve the right to conduct online searches on all shortlisted candidates in accordance with our safer recruitment and safeguarding policies.
Desirable
- Assessor qualification (TAQA/A1/D32/D33 or equivalent)
- Teaching or training qualification
- Experience of using e-portfolio systems
- Knowledge of apprenticeships
Key Performance Indicators (KPIs)
- Apprentice retention rates
- Achievement and timely achievement rates
- Attendance and engagement levels
- Completion of scheduled reviews
- Employer satisfaction scores
- Learner satisfaction scores
- Progression into sustained employment or further learning
- Compliance and audit outcomes
Pay: £27,500.00-£30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Sick pay
Work Location: In person
