Operations Work, Jobs in Coventry, Eng (with Salaries)

Online Operations Assistant
First Intuition —Birmingham
- Full-time
- Remote
- Customer service
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
Quick apply
1d
Operations Co-ordinator
Trigo UK —Solihull
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Business development
Quick apply
3d
Product Operative Support
Corpay —Meriden
- Full-time
- In-person
- Communication skills
Operations Compliance Officer
BCA Logistics —Birmingham
- £28,744 a year
- Monday to Friday
- Employee assistance programme
- Employee discount
Quick apply
Business Systems & Operations Consultant
TI uk —University of Warwick
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- ERP systems
- Flexitime
- Work from home
Quick apply
Operations Associate
Gopuff —Coventry
- Part-time
- Google Suite
- Restaurant experience
- Annual leave
Quick apply
Information Governance Officer
Swanton Care and Community —Coventry
- £35,000 a year
- Microsoft Office
- Organisational skills
- Communication skills
10d
Compliance Officer
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Organisational skills
2d
Business Systems & Operations Consultant
Target Integration —University of Warwick
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- ERP systems
- Flexitime
- Work from home
Quick apply
Operations & Finance Administrator (Part-Time)
Cipher-IT LTD —Coventry
- £15,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Human resources
- Organisational skills
- Free parking
- Annual leave
Quick apply
Business Systems & Operations Consultant
Target Integration ltd —University of Warwick
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- ERP systems
- Flexitime
- Work from home
Quick apply
14d
Operations Manager
The Peninsular and Oriental Steam Navigation Company —Coventry
- Management
- Customer service
- Microsoft Office
Quick apply
7d
Transport Operations Manager CDC
Bestway Group —Coventry
- Full-time
- Customer service
- Warehouse experience
- Communication skills
- Annual leave
Quick apply
Project Co-Ordinator
Chevron Traffic Management —Nuneaton
- Monday to Friday
- Management
- Computer literacy
- Data entry
- Employee assistance programme
- Referral programme
Quick apply
Retail Operations Manager
Extra Care —Coventry
- £36,000 - £42,000 a year
- Full-time
- Hybrid work
- Annual leave
- Life insurance
10d
High Growth Support Executive
WMGC —Coventry
- £28,500 a year
- Hybrid work
- CRM software
- Microsoft Office
- Communication skills
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
Supply Chain Executive (Indigo Lune)
Lounge —Solihull
- Hybrid work
7d
Operations Supervisor
The Peninsular and Oriental Steam Navigation Company —Coventry
- Monday to Friday
- Management
- English
- Supervising experience
Quick apply
7d
Production Team Leaders
NP Aerospace Limited —Coventry
- £34,886.40 a year
- Full-time
- Organisational skills
- Agile
- IT
- Annual leave
7d

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Online Operations Assistant

First Intuition -
Birmingham

Quick apply

Job details

Permanent | Full-time
1 day ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Microsoft Office
Organisational skills
HubSpot

Full job description

Job Location: Remote

First Intuition (FI) is an outstanding provider of accountancy training and apprenticeships. This is an exciting opportunity to join a fast-paced team with excellent career prospects. If you are hard-working and dedicated, FI is an ideal place to get ahead.

Job summary:

First Intuition (FI) Online is a provider of Online and Online Live ACCA and CIMA courses through commercial sales, and we also support the wider FI network in delivering high-quality blended apprenticeship programmes. We pride ourselves on offering a personal and supportive approach to training, where people are at the heart of everything we do.

We are seeking a proactive and customer-focused Online Operations Assistant to support students throughout their journey with FI Online. You will act as the first point of contact for student enquiries, providing clear and helpful guidance from initial enquiry through to course booking and ongoing support.

You will play a key role in delivering an excellent student experience by responding to queries efficiently, ensuring accurate course bookings, and supporting students as they progress through their studies. You will also work closely with internal teams to ensure a seamless and professional service is delivered at all times.

The ideal candidate will bring experience in customer service, strong organisational skills, and the ability to manage multiple enquiries while maintaining a high level of attention to detail.

Success in this role will be measured through responsiveness to enquiries, accuracy of bookings, student satisfaction, and contribution to a smooth and efficient student journey.

Key responsibilities:

Be the primary point of contact for FI online acting as the first contact for student enquiries
Respond to student enquiries via our ticketing system in a timely and professional manner, providing clear and accurate information
Answering telephone calls from students, providing information and following up with written summaries
Process course bookings for students, employers, and internal stakeholders, ensuring accuracy and attention to detail
Ensure students have access to our online learning platform and course materials
Ensure invoices are raised in a timely manner
Maintain accurate and up-to-date student records across relevant systems
Liaise with tutors, CRMs, and other internal teams to resolve student queries and ensure a smooth student experience
Support students throughout their journey, including handling queries, resolving issues, and directing them to appropriate support where needed
Identify recurring issues or trends in student enquiries and share feedback with the team to support continuous improvement
Support the Online Operations Supervisor and Head of Online Operations and Service with administrative tasks and ad hoc projects as required

Skills and experience:

Essential:

Previous experience in a customer service role managing a journey e.g. handling enquiries through to booking through to dealing with issues through to supporting progression
Excellent communication (both written and verbal)
Comfortable talking on the phone
Able to multi-task and comfortable managing competing priorities in a busy environment
Reliable, detail-oriented, and proactive in spotting and solving issues
Flexible and adaptable team player, with the ability to collaborate with different teams across the business
Ability to adapt to changing systems and processes
Ability to work independently and as part of a team
Comfortable using standard IT tools (MS Office, email, etc.)
Willingness to travel for Team meetings in Birmingham
Right to work in the UK

Preferred:

An understanding of professional qualification training in a professional service environment.

Experience of using a CRM such as Administrate or HubSpot

Location:

This role is remote, with travel at least twice a month to the Birmingham First Intuition office, located in the city centre and within walking distance of main transport hubs

Benefits:

As a valued member of the FI team, you will benefit from:

Competitive salary

25 days annual leave, rising to 30 with 5 years’ service, plus bank holidays

3 ‘FI Days’ – usually the days between Christmas and New Years off

Flexible working and family-friendly policies

Employee Assistance Programme with 24/7 confidential support

Competitive pension and private medical insurance

Company shares scheme

Ongoing training and development

Long-term career progression in a growing company

Safeguarding Commitment:

We are committed to safeguarding young people and adults and follow Safer Recruitment processes. All successful candidates will be required to complete a DBS check (Enhanced for some roles). This post is exempt from the Rehabilitation of Offenders Act 1974.

Diversity and Inclusion:

At First Intuition, we’re proud to be a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, cultures, and experiences

Quick apply

Refine Your Search

operations jobs in coventry, eng

Online Operations Assistant

Operations Co-ordinator

Product Operative Support

Operations Compliance Officer

Business Systems & Operations Consultant

Operations Associate

Information Governance Officer

Compliance Officer

Business Systems & Operations Consultant

Operations & Finance Administrator (Part-Time)

Business Systems & Operations Consultant

Operations Manager

Transport Operations Manager CDC

Project Co-Ordinator

Retail Operations Manager

High Growth Support Executive

Operations Planning & Delivery Manager

Supply Chain Executive (Indigo Lune)

Operations Supervisor

Production Team Leaders

I want to receive the latest job alerts for operations in coventry, eng

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