Support centre Work, Jobs in Coventry, Eng (with Salaries)

Customer Services Call Handler
Children and Family Court Advisory and Support Service —Coventry
- £27,240 - £27,703 a year
- Full-time
- Hybrid work
- Customer service
- English
- Presentation skills
5d
Education Centre Supervisor
Explore Learning —Coventry
- From £27,000 a year
- Full-time
- English
- In-person
- Employee discount
- Referral programme
Quick apply
2d
Bakery NPD Technologist
Guenther Bakeries —Coventry
- Up to £36,400 a year
- Full-time
- Computer literacy
- Microsoft Office
- Bakery
- Free parking
- Employee discount
Quick apply
Sales Assistant
Salvation Army Trading Co. Ltd. —Coventry
- £15,069 a year
- Part-time
- Customer service
2d
Project Support Officer (111657-0626)
University of Warwick —Coventry
- £31,236 - £34,610 a year
- University
Service Centre Advisor (Fixed Term July-Sept)
Camping and Caravanning Club —Coventry
- £25,687.70 a year
- Overtime
- Sales
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
4d
Admin Team Co-ordinator
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £28,392 - £31,157 a year
- Full-time
- Organisational skills
- IT
- Leadership
- Annual leave
- Employee assistance programme
3d
Delivery Crew
poltronesofà —Coventry
- £29,158 a year
- Full-time
- Heavy lifting
- Driving
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
Maths and English Tutor
Explore Learning —Coventry
- £8.40 - £12.75 an hour
- Part-time
- English
- Paid training
22h
Contact Centre/Sales Advisor
Camping and Caravanning Club —Coventry
- £25,687.70 a year
- Overtime
- Hybrid work
- Sales
- Communication skills
- Time management
- Annual leave
- Work from home
Quick apply
4d
Part-Time Hotel Groups & Reservations Coordinator
TELEGRAPH HOTEL —Coventry
- From £13 an hour
- Part-time
- Bar
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
3d
Admin Support Band 2
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £25,272 a year
- Part-time
- Customer service
- Computer literacy
- Front desk
- Annual leave
- Employee assistance programme
7d
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
Admin Support - Band 3
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £25,760 - £27,476 a year
- Full-time
- Microsoft Word
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
10d
Operational Support Officer
HM Courts & Tribunal Service —Coventry
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
10d
Care Coordinator
Carers Trust Heart of England —Coventry
- £26,000 - £28,000 a year
- Weekend availability
- Organisational skills
- In-person
- Care plans
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Starbucks Supervisor
Starbucks Coffee Company —Leamington Spa
- £13.64 an hour
- Part-time
- Hospitality
- Customer service
- Supervising experience
- Store discount
- Employee discount
Quick apply
Resident Services Assistant
ourHRpeople —Birmingham
- £28,000 a year
- Full-time
- English
- Microsoft Office
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
Team Secretary
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £25,760 - £27,476 a year
- Full-time
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
21h
Traffic Management Planner (Office based)
Event Support Team —Exhall
- £40,000 - £75,000 a year
- Weekend availability
- AutoCAD
- CAD
- Driving
- Free parking
Quick apply
2d

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Customer Services Call Handler

Children and Family Court Advisory and Support Service -
Coventry

Apply Now

Job details

Full-time | Fixed term contract
£27,240 - £27,703 a year
5 days ago

Benefits

Company pension

Qualifications

Customer service
English
Presentation skills
UX
Communication skills

Full job description

Details

Reference number

468959

Salary

£27,240 - £27,703

GBP

Job grade

Administrative Assistant

Contract type

Fixed term

Length of employment

Until 31st March 2027

Type of role

Contact Centre

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Coventry

About the job

Job summary

We are currently recruiting a Customer Services Call Handler based within the National Business Centre within Coventry.

We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.

These vacancies are part of a team based from our National Business Centre office within Coventry.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

Job description

Let us tell you a bit more about the role

As a Customer Services Call Handler you will help to promote a culture of excellent customer service, which will enhance the service users experience of Cafcass and present a positive and service user-focused image at all times. Should you join us your tasks will include:

Providing a responsive, effective service responding to callers with routine enquiries coming into the Call Centre including service users, courts, legal representatives and other professionals and local agencies, ensuring all calls are responded to or re-directed, as necessary
Validating known information and updating data onto any database or other electronic retention and retrieval system keeping records as up to date as possible at all stages. Alerting local teams to changes to data or new information provided during calls.
Ensuring all information is accurate and, where inaccurate data is provided, chase up and re-enter.
Ensuring compliance with data protection legislation and information assurance policy and procedures at all times.

Person specification

This is a key role in helping to ensure the smooth running of our services and so here are some things we look for in suitable candidates:

Good customer service and care skills, with a commitment to continuously improving the service user experience.
Excellent oral communication skills including excellent listening skills including the ability to adapt oral and written communication methods and styles to suit the audience.
Excellent written communication skills including a good working knowledge and comprehension of written English, in particular grammar.
The ability to deal with sensitive matters and an understanding of confidentiality issues including data protection.
The ability to deal tactfully and sensitively with people.

Benefits

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Local Government Pension with an employer contribution of 13%
28 days holiday (including three for Christmas) rising to 33 days with five years continuous service, which could include your current employment

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

If and when you are ready to apply, our application process is straightforward and quick to complete. You dont need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.

Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.

Closing date:

7th July 2026

Final Interview:

14th July 2026 in person at the National Business Centre

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Kiera Manuel
Email : [email protected]

Recruitment team

Email : [email protected]

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Length of employment

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Medical

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team