Customer service team lead Work, Jobs in Coventry, Wmd (with Salaries)

Customer Service Team Leader
Brett Martin Daylight Systems —Coventry
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Annual leave
Quick apply
5d
Customer Service Team Leader
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall Wood
- £32,500 - £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
4d
B2B Telesales and New Business Lead
Whitefurze Ltd —Coventry
- £12.71 an hour
- Full-time
- CRM software
- Sales
- English
Quick apply
2d
Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Team Leader
Walsall Council —Walsall
- £42,839 - £46,142 a year
- Full-time
- English
- Tax experience
- Flexitime
10d
Account Manager Team Manager
Brakes —Tamworth
- £32,926 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Lead Generation Executive / Business Development Executive (BDE)
Pragmatic Consulting Ltd —Kenilworth
- £32,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Gym membership
Quick apply
Team Leader
Card Factory —Redditch
- £13 an hour
- Leadership
Admin Team Leader - Maternity Cover
TR Fastenings —Walsall
- Up to £31,750 a year
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Life insurance
- Sick pay
Quick apply
6d
Admin Team Leader
Eurest —Solihull
- £14.36 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
11d
Customer Service Team Leader
Paddy Power —Birmingham
- From £13.25 an hour
- Full-time
- Employee discount
- Sick pay
5d
Manufacturing Team Leader - GTFSD (2-10pm Shift)
Parker Hannifin Corporation —Coventry
- Weekend availability
- Data analysis skills
- Leadership
- Free parking
- Employee assistance programme
Luxury Venue - Welcome Team (Sales) Manager
Artemis Venue Services —Shipston on Stour
- £26,580 a year
- Full-time
- Bar
- Sales
- Free parking
Quick apply
Tyre Solutions Lead
RAC —Walsall
- £36,400 a year
- Communication skills
10d
Admin Team Leader
Trifast —Walsall
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Annual leave
- Employee assistance programme
6d
Lead Receptionist
Stonydelph Dental Practice —Tamworth
- From £13.25 an hour
- Full-time
- Customer service
- English
- Supervising experience
- Free parking
- Annual leave
Quick apply
2d
Section Lead
Cromwell Group —Leicester
- Microsoft Excel
- Computer skills
- Power tools
- Annual leave
- Sick pay
Warehouse Team Manager
Octopus Energy Group —Hinckley
- £36,000 a year
- Full-time
- Computer literacy
- Forklift
- Driving
Quick apply
Operations Team Leader - Security - Highcross Leicester
Savills Management Resources —Leicester
- £16.63 an hour
- Night shift
- Management
- Customer service
- English
AI Adoption & Innovation Lead
Correla —Solihull
- £80,000 a year
- AI
- Communication skills
- Annual leave
2d

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Customer Service Team Leader

Brett Martin Daylight Systems -
Coventry

Quick apply

Job details

Full-time
5 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Life insurance

Qualifications

Microsoft Excel
Management
Customer service
Logistics
Microsoft Office
Continuous improvement
Human resources
IT
Communication skills

Full job description

Join Brett Martin as a Team Leader for our Roofsealants/RFS department, where you will be at the heart of our customer experience. This pivotal role is perfect for a natural leader who is passionate about motivating and developing a dedicated customer service team. You will be instrumental in ensuring we deliver an exceptional service, managing everything from order completion to resolving customer queries in a timely and effective manner.

Your responsibilities will extend beyond daily team management. You'll take on senior duties from the Roofsealants Manager, including overseeing the product supply chain, conducting customer and internal training, and providing crucial support for our account managers. We are looking for someone who can not only maintain our high standards but also continually seek out opportunities for process improvement, implementing new systems to enhance sales order processing efficiency. If you thrive in a dynamic environment and are committed to excellence, this is the perfect opportunity to make a significant impact and grow your career with a leading manufacturer.

About The Role

As a Team Leader, your day-to-day will be dynamic and engaging. You'll be the go-to person for your team, coaching and mentoring them to success, managing performance, and ensuring all customer interactions meet our high standards. You'll monitor KPIs, handle escalations, and work on projects to improve departmental efficiency.

This role offers significant growth potential, as you'll be taking on senior responsibilities and working closely with management, providing a clear pathway for career advancement. What makes this position truly interesting is the blend of people management, operational improvement, and direct impact on customer satisfaction within a leading manufacturing company. You'll be a key player in maintaining our reputation for excellence and driving the team forward.

Required Criteria

A high level of integrity, with a positive and professional attitude.
Confidence to highlight issues that may affect customer perception.
A general knowledge of HR, incorporating practical people management and the rules policies and procedures within the employee handbook.
Positive and energetic personality with a strong can do attitude.
Strong team working skills, able to use own initiative and capable of problem solving. Able to lead under pressure.
An ability to coach and develop people.
Able to drive KPI improvement.
IT literate with knowledge of Excel.
Experienced in dealing with all levels of staff from shop floor to senior leadership team. Excellent communication and planning skills.
A good basic knowledge of the fillers, tapes & sealants products manufactured and distributed by Brett Martin Daylight Systems.
Excellent and demonstrable Customer Service experience.

Desired Criteria

Experience using Lean methodology for KPI improvement.
Experience in a manufacturing, distribution, or logistics environment.

Skills Needed

Continuous Improvement, Customer Service, Lean Manufacturing, Logistics Management, Performance Management, Problem Solving, Microsoft Office Suite, Coaching and Mentoring, KPIs, Working Under Pressure, Teamwork, Leadership, Communication, Planning and Organising

About The Company

At Brett Martin, you’ll join a workplace where our teams have created a positive working and learning environment. We have career pathways for everyone, whether you’re looking for a specific office role or would like to work hands-on with products. No matter which area of the business you join, you’ll find plenty of opportunities to learn new skills and develop a rewarding career.

Company Culture

Brett Martin, established in 1958, is a leading independent manufacturing company based in Northern Ireland, employing around 1,000 people across its UK sites. With a head office in Mallusk, Co. Antrim, it specializes in plastic sheets, roof light systems, and plumbing and drainage products. Known for its commitment to investment in technology, sustainability, innovation, and employee development, Brett Martin is a top Northern Ireland employer. The company boasts a turnover of £195 million, 50% of export sales to over 74 countries, and 25% of its operations are sustainably powered.

Company Benefits

Brett Martin offers a comprehensive range of rewards and benefits to its employees. The company is committed to safeguarding the health, safety, and wellbeing of its staff by providing life assurance, safety wear, HR support, and free car parking. In terms of pay and benefits, employees enjoy competitive salaries, profit-related pay, uniform allowance, and an employer contributory pension scheme. Brett Martin also invests in the development of its employees through access to training courses, progression opportunities, and travel experiences. The company fosters a positive working environment with charity and fun day events, team building initiatives, service-linked holidays, and suggestion scheme rewards.

Performance bonuses, Retirement plan and/or pension, Free parking, Cycle to work, Life insurance, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Service recognition increases to annual leave, Staff celebration events

Salary

Not disclosed

Quick apply

Refine Your Search

customer service team lead jobs in coventry, wmd

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B2B Telesales and New Business Lead

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Lead Generation Executive / Business Development Executive (BDE)

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Admin Team Leader - Maternity Cover

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Lead Receptionist

Section Lead

Warehouse Team Manager

Operations Team Leader - Security - Highcross Leicester

AI Adoption & Innovation Lead

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