We currently have an opportunity to join the team as a Part-Time Hotel Groups & Reservations Coordinator at the Telegraph Hotel, Coventry
About the Role
We are looking for an organised, customer-focused, and proactive Groups & Reservations Coordinator to join our team on a permanent, part-time basis. Working 25 hours per week, this flexible role is ideal for someone with hotel reservations experience who enjoys providing excellent customer service while managing group bookings efficiently.
You will be responsible for coordinating group reservations from enquiry through to arrival, liaising with clients and internal departments to ensure a seamless guest experience.
Key Responsibilities
- Manage group accommodation enquiries and reservations.
- Prepare quotations, contracts, and booking confirmations.
- Coordinate rooming lists, booking amendments, and payments.
- Liaise with sales, reception, housekeeping, and other hotel departments to ensure group requirements are met.
- Monitor room availability and assist with inventory management.
- Maintain accurate reservation records within the hotel's booking system.
- Respond promptly and professionally to telephone and email enquiries.
- Ensure all bookings are processed accurately and in line with hotel policies.
- Build positive relationships with clients, travel agents, event organisers, and corporate clients.
- Support the Reservations and Sales teams with administrative duties as required.
Skills & Experience
- Must have previous experience in hotel reservations, groups, or front office operations.
- Excellent organisational and time management skills.
- Strong communication and customer service skills.
- Ability to work independently and manage multiple priorities.
- Good attention to detail and accuracy.
- Confident using hotel reservation systems (such as Opera, Guestline, or similar) and Microsoft Office.
- A positive, flexible, and team-oriented approach.
Working Hours
This is a permanent part-time position working 25 hours per week. We offer flexible working hours, with the exact working pattern to be agreed with the successful candidate to meet both individual and business needs. Occasional additional hours may be available during busy periods.
Who are we:
Located in the historic former premises of the Coventry Evening Telegraph, the Telegraph Hotel is set to open its doors in late 2020, in good time to celebrate the city’s status as a UK City of Culture in 2021.
An iconic building at the very heart of the city centre, the hotel evokes the famed mid-century 1950s architecture of Coventry and will be a reflection of its former life as a thriving newspaper and printer works. It will feature 88 air-conditioned bedrooms, several of which will be duplex penthouse suites, as well as a stylish restaurant in a glazed courtyard, meeting, event and conference space, alongside a rooftop bar overlooking Belgrade Square.
At Bespoke Hotels, our people are our biggest asset. We focus on their engagement and individual development, working with their natural strengths and supporting their education from a commercial perspective. Pathways are created so our people know the direction their careers will head. Great hospitality can only be delivered by a happy engaged team, so this is at the heart of our culture.
As such, we are able to offer a competitive salary, ample scope for further training and personal development, as well as discounted hotel stays for you, your family and friends.
More about us:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.
We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.
Pay: From £13.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
Work Location: In person
