Major incident management lead Work, Jobs in Coventry, Wmd (with Salaries)

Major Incident Management Lead
Coventry Building Society —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- DevOps
- Travel
- Mentoring
Major Incident Management Lead
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- DevOps
- Travel
- Mentoring
Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Team management
Senior Manager - IT Shared Service (Major Incident)
Coventry Building Society —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- DevOps
- Microsoft Office
- Team management
High Value Goods Manager
Evri —Coventry
- £41,000 - £45,500 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
2d
Senior Manager, Operational Technology
Saputo Inc. —Nuneaton
- Full-time
- Continuous improvement
- Leadership
- Free parking
- Employee discount
Modern Workplace - Digital Experience Lead
NTT Ltd —Birmingham
- Communication skills
High Value Goods Manager
Hermes Europe —Ryton on Dunsmore
- £41,000 - £45,500 a year
- Customer service
- Analysis skills
- Continuous improvement
2d
Senior Operations Manager
Littlewood —Birmingham
- £70,000 - £90,000 a year
- Microsoft Excel
- Microsoft Outlook
- Management
Quick apply
Modern Workplace - Digital Experience Lead
NTT Data UK —Birmingham
- Communication skills
Head of Communications
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £66,582 - £77,368 a year
- Full-time
- Leadership
- Marketing
14d
Infrastructure and Operations Senior Manager
Artifex Interior Systems Limited —Birmingham
- Full-time
- Continuous improvement
- Communication skills
Quick apply
Team Supervisor (Transport) - Nights
Dnata —Birmingham
- Weekend availability
- English
- Supervising experience
- Continuous improvement
- Referral programme
MS365 Platform Manager
National Gas —Warwick
- £74,000 a year
- Full-time
- SharePoint
2d
Health and Safety Partner
The Manufacturing Technology Centre —Coventry
- £52,000 a year
- Full-time
- Continuous improvement
Quick apply
Client Service Delivery, Sr Manager
Accenture —Birmingham
- Full-time
- AI
- Analytics
Track Lead
HCLTech —Birmingham
- Bachelor's degree
- Mentoring
16h
Training Manager
Lodge Service —Redditch
- Full-time
- Microsoft Office
- Travel
- Budgeting
- Employee discount
6d
Technical Services Manager UK
SCC —Birmingham
- £55,000 - £60,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Leadership
- Communication skills
Security & Wellbeing Services Manager
ISS Facility Services —Coventry
- Weekend availability
- Communication skills
Quick apply

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major incident management lead jobs near coventry, wmd

Major Incident Management Lead

Coventry Building Society -
Coventry

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Job details

Permanent | Full-time | Fixed term contract
£68,000 - £93,500 a year

Qualifications

SAFe
ITIL Certification
Stakeholder liaison
DevOps
Mentoring junior staff
ITIL
Mentoring
Agile
Major incident coordination
Professional development mentoring
Leadership
Banking

Full job description

About the role

The Lead Major Incident Manager provides authoritative command, leadership, and assurance for the most severe and business critical incidents impacting customers, colleagues, or regulatory obligations across the Group. Responsible for taking control of high impacting customer, business or colleague incidents, driving fast resolution and minimizing disruption to customers. This is a senior high-pressure role that requires a level of technical understanding, leadership and communication. You will lead the end-to-end management of major incidents, ensure timely resolution whilst maintaining clear communication with stakeholders and 3rd party suppliers.

Operating as the incident commander of last resort, this role takes control during high‑risk, multi‑tower, or supplier‑impacted incidents where senior stakeholder confidence and service reputation are at risk. The role ensures rapid stabilisation of live incidents, maintains clear executive-level communication and governance, and constructively challenges technical proposals where resolution actions introduce new or disproportionate risk

In addition to real‑time command, the Lead Major Incident Manager acts as a coach and mentor to other Major Incident Managers, shaping capability, behaviours, and confidence under pressure. They play a key role in developing runbooks, playbooks, training, and escalation models to continuously strengthen organisational incident readiness.

This is a senior leadership role, aligned to the organisation’s leadership capability framework, requiring calm authority, strong judgement, and the ability to create psychological safety while driving decisive outcomes.

We operate a function-led hybrid working model, with an expectation of 2–3 days per week on site. The role includes participation in an out-of-hours on-call rota and requires flexibility to travel to other locations for key meetings and collaborative activities, in line with business needs. The position can be based in either Coventry or Manchester.

About you

You will be a composed and credible incident leader who thrives in complex, high‑pressure environments and is trusted by senior stakeholders to take control when it matters most. You adopt a servant‑leader mindset, prioritising customer outcomes, team effectiveness, and organisational resilience over hierarchy. You instinctively balance pace with control and are confident stepping in, stepping back, and coaching others in live situations.

For this role you’ll need to have:

Experience in one or more of the following: Major Incident Management, Operations Command / Control or Senior Incident Management Roles.
Strong experience operating within complex, multi‑supplier environments, Proven experience commanding severe, high‑impact Major Incidents
ITIL certified or able to demonstrate equivalent practical experience
ITIL 4 Foundation & one or more of the following,
ITIL 4 Specialist: Create, Deliver & Support
ITIL 4 Strategist: Direct, Plan & Improve
Proven record of mentoring and developing junior team members.
Essential experience of working in a complex, pressurised production environment in the Banking industry

Experience in these areas would be helpful:

Experience within regulated and/or customer‑critical environments
Working in Agile\Devops\SAFe models would be an advantage

Full-time 35 hours

About us

If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]

This is a permanent role and is at P3 Lead Professional / Technical grade

For all colleagues applying for our FTC roles, please note that this will be treated as a secondment opportunity.

Flexibility and why it matters.

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Location

Hybrid

Apply Now

Refine Your Search

major incident management lead jobs in coventry, wmd

Major Incident Management Lead

Major Incident Management Lead

Senior Manager - IT Shared Service (Major Incident)

Senior Manager - IT Shared Service (Major Incident)

High Value Goods Manager

Senior Manager, Operational Technology

Modern Workplace - Digital Experience Lead

High Value Goods Manager

Senior Operations Manager

Modern Workplace - Digital Experience Lead

Head of Communications

Infrastructure and Operations Senior Manager

Team Supervisor (Transport) - Nights

MS365 Platform Manager

Health and Safety Partner

Client Service Delivery, Sr Manager

Track Lead

Training Manager

Technical Services Manager UK

Security & Wellbeing Services Manager

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