Regional security manager Work, Jobs in Coventry, Wmd (with Salaries)

Service Delivery Manager
Novem Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Azure
- Management
- IT
- Bereavement leave
- Life insurance
Quick apply
13d
Facilities Manager
(CA) Campus Admin Team - Ashbrook —Coventry
- Full-time
- School
- Referral programme
Public Health Service Manager, Public Health (2 roles)
Warwickshire County Council —Warwick
- £50,856 - £57,083 a year
- Full-time
- Annual leave
- Employee discount
Cluster Manager (Defence and Security)
WMGC —Birmingham
- £49,400 a year
- Hybrid work
Hospitality Trainer- Birmingham Airport
Swissport International AG —Birmingham
- £15.72 an hour
- Weekend availability
- Hospitality
- Computer literacy
- English
- Free parking
- Employee assistance programme
12d
Multi-Site Property Accommodation Manager – Coventry
MCR Property Group Ltd —Coventry
- £36,000 - £38,000 a year
- Hospitality
- Microsoft Office
- Travel
Quick apply
Site Manager
The Peninsular and Oriental Steam Navigation Company —Coventry
- Travel
- Leadership
Quick apply
6d
Senior Facilities Manager
NAA-Jones Lang LaSalle Resources —Birmingham
- Full-time
- HVAC
- In-person
Quick apply
5d
Operations Supervisor
Emcor —Coventry
- £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
1d
Facilities Manager- Spokes
Ocado Logistics —Tamworth
- Full-time
- Customer service
- Hotel
- Plumbing
- Employee assistance programme
- Employee discount
6d
Sr Territory Manager
Honeywell —Leicester
- Full-time
- Sales
21h
Laboratory Manager
Tarmac —Solihull
- Military
- Time management
- Employee discount
4d
Workplace Health and Safety Manager
Amazon UK Services Ltd. —Hinckley
- Full-time
- English
- Team management
- No degree
14d
Facilities Compliance Manager
National Highways —Birmingham
- £36,200 - £40,450 a year
- Full-time
- Hybrid work
- Contracts
5d
Business Development Manager - Fire
Fire Safe Services Ltd —Birmingham
- Full-time
- CRM software
Quick apply
Birmingham Regional Property Manager
Yours Link Limited —Birmingham
- £27,000 - £30,000 a year
- Full-time
- Bilingual
- Customer service
- English
Quick apply
9d
Regional Workplace Coordinator - Site Based
Ramboll —Birmingham
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Work from home
Quick apply
5d
Days & Nights Role: Mobile Response Officer
Key Security (UK) Ltd —Birmingham
- £13.45 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Driving
- Free parking
Quick apply
Senior Commissioning Officer
Walsall Council —Walsall
- £47,181 - £50,269 a year
- Full-time
- English
- School
- Flexitime
Business Development Manager
Perigon Search —Birmingham
- £40,000 - £60,000 a year
- Full-time
- Sales
- Business development
- Contracts
Quick apply

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regional security manager jobs near coventry, wmd

Service Delivery Manager

Novem Limited
Coventry

Quick apply

Job details

Permanent | Full-time
£40,000 - £55,000 a year
13 days ago

Benefits

Company pension
Company events
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Azure
Management
ITIL
Kaizen
IT
Root cause analysis
Leadership
Communication skills

Full job description

Overview
The Service Delivery Manager is responsible for leading service delivery and operations across two of our Midlands teams. The role combines operational leadership, client engagement, and team integration, ensuring customers receive a consistent, high-quality experience while building a unified, motivated and productive team.

You will lead service teams responsible for ticket resolution, major incidents, problem management, monitoring and small projects. While a technical background is required, the primary focus of the role is leadership, service excellence and continuous improvement rather than hands-on technical resolution.

A core part of the role is aligning teams into a single operating model, setting clear standards, building capability through training, and identifying future leaders and technical superstars within the team.

Our Vision

An ambition to be the go-to partner for UK SMEs in managed IT, cyber resilience, and telecoms - by building a skilled, passionate team, implementing the best technology solutions, and staying committed to doing things right, efficiently, and with integrity.

Our Values

Passion - A deep enthusiasm for technology and an unwavering drive for personal and business growth.
Trust - Building reliable, transparent relationships with customers and team members
Collaboration - working effectively internally and with customers, as one unified team
Kaizen - embracing continuous improvements everyday through learning, innovation and feedback

Responsibilities

1. Service Delivery & Operations

Overall responsibility for service delivery and operational performance across the Midlands region.
Ensure agreed service levels (SLAs) are met or exceeded across all customers.
Accountable for major incidents management and escalations, ensuring clear communication to customers and internal stakeholders.
Identification of problems and subsequent root cause analysis.
Track, analyse and report on service performance using KPIs and operational metrics.
Identify, prioritise and deliver service improvement initiatives to improve customer experience and efficiency.
Ensure consistent use of service desk tools, systems, processes and SOPs.
Work in tandem with peer service delivery managers to ensure group wide consistency.
Provide inter-group support in line with business and client requirements.

2. Client Engagement & Technology Planning

Act as a senior point of contact for allocated clients, owning service relationships at an operational level.
Participate in customer service reviews, ensuring clear reporting, actions and follow-up.
Work with clients and account sales teams on technology planning and roadmap discussions, supporting longer-term improvement and alignment with business goals.
Own customer escalations, ensuring issues are resolved professionally and root causes addressed.
Work closely with sales and projects teams to ensure smooth handover and ongoing service alignment.

3. Team Leadership & People Management

Direct line management of service delivery and engineering staff.
Recruit, onboard and develop new team members in line with regional growth plans.
Conduct regular 1‑to‑1s, appraisals and development reviews.
Create and maintain personal development plans for team members.
Build engagement, accountability and a strong customer-first culture within the team.

4. Team Integration & Alignment

Build an aligned and productive service team following recent acquisitions.
Lead the integration of people, processes and ways of working across two service teams.
Define, implement and embed a single operating model for service delivery across the region.
Set clear standards for service delivery, customer interaction, documentation and team performance.
Implement and oversee training programmes to upskill team members and close capability gaps.
Support future acquisition onboarding and alignment.

5. Communication & Stakeholder Engagement

Represent the teams in internal management meetings.
Provide clear, concise reporting on service performance, risks and improvement plans.
Liaise with vendors and third parties where escalation or service coordination is required.

Requirements

Minimum 5 years’ experience in a leadership or management role within IT service delivery.
Experience working within an IT Managed Service Provider environment.
Proven ability to lead, motivate and develop multi-skilled teams.
Strong experience in client engagement and stakeholder management.
Experience running service reviews and managing customer expectations.
Strong understanding of IT service management principles (ITIL fundamentals).
Experience setting, managing and reporting against KPIs.
Highly organised with excellent written and verbal communication skills.
Solid understanding of IT fundamentals including infrastructure, M365 and Azure, networking, telephony, cyber security and business continuity.

Desirable Skills & Experience

Experience working through post-acquisition team integration or organisational change.
Experience with Kaseya stack - Autotask PSA, Datto RMM and IT Glue.
Formal leadership or management training
TIL Practitioner certification.

Pay: £40,000.00-£55,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay

Application question(s):

Do you have a minimum of 5 years' experience in a leadership or management role within IT service delivery?
Do you have experience of working within an IT Managed Service Provider?
Can you commute to the Coventry office?

Work Location: In person

Quick apply

Refine Your Search

regional security manager jobs in coventry, wmd

Service Delivery Manager

Facilities Manager

Public Health Service Manager, Public Health (2 roles)

Cluster Manager (Defence and Security)

Hospitality Trainer- Birmingham Airport

Multi-Site Property Accommodation Manager – Coventry

Site Manager

Senior Facilities Manager

Operations Supervisor

Facilities Manager- Spokes

Sr Territory Manager

Laboratory Manager

Workplace Health and Safety Manager

Facilities Compliance Manager

Business Development Manager - Fire

Birmingham Regional Property Manager

Regional Workplace Coordinator - Site Based

Days & Nights Role: Mobile Response Officer

Senior Commissioning Officer

Business Development Manager

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