Senior customer service representative Work, Jobs in Coventry, Wmd (with Salaries)

Business Development Manager (Digital Forensics)
CCL Solutions Group Ltd —Stratford-upon-Avon
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Health & wellbeing programme
- Work from home
Quick apply
Internal Sales Representative - Nuneaton
GRS Group —Nuneaton
- £23,000 - £27,000 a year
- Full-time
- CRM software
- Microsoft Office
- Communication skills
- Employee assistance programme
Quick apply
6d
Senior Claims Handler - Commercial & Schemes
Howden Group Holdings —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Senior Sales Negotiator
Sheldon Bosley Knight —Kineton
- £27,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
Operations Supervisor
Emcor —Coventry
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
Quick apply
Technical Case Handler
Orbit Group —Coventry
- £25,422 - £33,473 a year
- Microsoft Word
- Customer service
- Leadership
12d
Commercial Manager
Equans —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Sales Development Representative - Digital Commerce
Columbus United Kingdom —Birmingham
- Full-time
- Hybrid work
- CRM software
- Microsoft Access
- Travel
- Annual leave
- Work from home
Quick apply
12d
Sales Development Representative
Midland Oil Company Ltd —Leicester
- From £25,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
Vehicle Technical Advisor – Military Vehicles
NP Aerospace Limited —Coventry
- £35,000 - £45,000 a year
- Full-time
- Military
- Microsoft Office
- Driving
- Annual leave
- Flexible schedule
Vehicle Technical Advisor – Military Vehicles
NP Aerospace —Coventry
- £35,000 - £45,000 a year
- Full-time
- Military
- Microsoft Office
- Driving
- Annual leave
- Flexible schedule
Warehouse Operations Manager
DSV —Swadlincote
- Full-time
- Management
- Warehouse experience
- IT
- Annual leave
- Employee discount
Operations Administrator
Red Industries —Walsall
- £12.71 an hour
- Full-time
- Computer literacy
- Organisational skills
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
12d
Senior Pensions Administrator
Aon Corporation —Birmingham
- Hybrid work
- Analysis skills
- Continuous improvement
- Driving
Case Administrator Supervisor - Casualty Injury
DAC Beachcroft —Birmingham
- Microsoft Excel
- Management
- Analysis skills
Quick apply
12d
Business Development Representative
Wirex —Birmingham
- Full-time
- Remote
Quick apply
Senior Facilities Manager
NAA-Jones Lang LaSalle Resources —Birmingham
- Full-time
- HVAC
- In-person
Quick apply
Senior Project Manager
Mott MacDonald —Birmingham
- Full-time
- Hybrid work
- Project management
- Mentoring
- Contracts
- Annual leave
- Employee discount
On-Site Service Delivery Manager ROH
Genmed.me Limited —Birmingham
- £32,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Annual leave
Quick apply
Business Development Director-Aerospace, Defence & Industrial
DSV —Swadlincote
- Full-time
- No degree
- Contracts
- Leadership
- Annual leave
- Employee discount
4d

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senior customer service representative jobs near coventry, wmd

Business Development Manager (Digital Forensics)

CCL Solutions Group Ltd
Stratford-upon-Avon

Quick apply

Job details

Full-time

Benefits

Health & wellbeing programme
Cycle to work scheme
Work from home
Company events
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

CRM software
Sales
GCSE
Lead generation
Business development
Communication skills

Full job description

Job Title:

Business Development Manager

Reporting to:

Director of Digital Forensics

Location:

Homebased with occasional travel to client sites & Company HQ

Department/Division:

Business Development – Digital Forensics

Job Summary:

We are seeking a Senior Business Development Manager with a strong background in Digital Forensics practice.
In this role, you will play a key part in advancing CCL’s position in the public sector.
Collaborating closely with key decision makers, you will drive business development initiatives, strengthen client relationships, and identify opportunities to enhance market presence and achieve growth.

Main Duties & Responsibilities: Other duties may be assigned

Educate prospective customers in their initial interactions with CCL, making a great first impression and laying the foundation for long-term relationships.
Conduct outbound prospecting to identify and qualify potential customers through phone calls, emails, social media, and other creative methods.
Visit public sector organisations to identify current challenges, develop partnership relationships and identify opportunities for CCL to support customer challenges.
Research and identify key decision-makers within target accounts, coordinating with your assigned sales team.
Design and execute comprehensive business development and marketing strategies to support growth in both the private and public sectors.
Lead the preparation and delivery of pitches, proposals, and presentations, ensuring messaging is tailored and impactful for potential clients.
Identify relevant client issues and market trends, proposing topics for campaigns and fostering meaningful client dialogues.
Maintain accurate records of prospecting activities and manage leads in our CRM system.
Collaborate closely with the sales and marketing teams to ensure alignment and maximise opportunities.
Stay updated on industry trends, market conditions, and our product offerings to effectively communicate value propositions to prospects.
Achieve and exceed monthly and quarterly targets

Required Skill Set & Experience:

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Substantial experience in Digital Forensics
A competitive, results-oriented mindset with a passion for achieving and exceeding targets.
A tenacious individual who isn’t afraid to take initiative and handle rejection.
Proven track record in solving Public Sector challenges.
Excellent communication and interpersonal skills, with the ability to build rapport and engage prospects.
Highly organised and able to manage multiple tasks and priorities.
Experience with account planning and persona mapping.
Proficiency with CRM software and sales tools.
A team player with a collaborative approach and a willingness to support colleagues.
An interest in digital forensics and a passion for relationship building and collaboration.
Ability to present confidently at all levels.
Proven track record of personal development to achieve personal and organisational objectives.

Education:

Minimum GCSE pass or equivalent in Maths and English

Core Role Competencies:

Demonstrate Drive & Commitment

Shows reliability and commitment amongst manager and peers; Exhibits focus and determination in tasks at hand; Establishes support for objectives; Drives and Produces results

Work Efficiently and Effectively

Effectively manages time and priorities by focusing on highest priority tasks and working efficiently; Effectively recovers from mistakes; Completes projects on time.

Meet Customer Needs

Understands the customer’s requirements, expectations and needs; Delivers on commitments to customers; Provides value and ensures exceptional customer experiences; Seeks feedback from customers; Removes barriers to customer service

Build Relationships

Relates to others in an open, honest, accepting, and respectful manner; Viewed as approachable and shows interest in others; Develops and maintains high-quality relationships with manager and peers; Demonstrates communication style flexibility when relating to a variety of people and situations

Team Membership

Interacts in a team environment based on shared values; Knows when and how to use a team approach for solving problems; Seeks the contributions of all team members; Shares credit with others

Service and Market Knowledge

Understanding of digital forensics services with a wider awareness of software and cyber security services and their application

Knowledge of industry trends, competition, and customer challenges.

Technological Proficiency

Using CRM and lead generation software effectively

Other Role Requirements:

Minimum 5 years UK residency
Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme.

General Statement:

CCL is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Data Protection

In applying for a role you acknowledge that your personal data is necessary to consider you for the advertised role. Your information will be processed in accordance with the CCL Group Privacy Notice and retained for a maximum period of 12 months

Job Type: Full-time

Benefits:

Company events
Cycle to work scheme
Employee discount
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Work from home

Work Location: Hybrid remote in Stratford-upon-Avon

Quick apply

Refine Your Search

senior customer service representative jobs in coventry, wmd

Business Development Manager (Digital Forensics)

Internal Sales Representative - Nuneaton

Senior Claims Handler - Commercial & Schemes

Senior Sales Negotiator

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Technical Case Handler

Commercial Manager

Sales Development Representative - Digital Commerce

Sales Development Representative

Vehicle Technical Advisor – Military Vehicles

Vehicle Technical Advisor – Military Vehicles

Warehouse Operations Manager

Operations Administrator

Senior Pensions Administrator

Case Administrator Supervisor - Casualty Injury

Business Development Representative

Senior Facilities Manager

Senior Project Manager

On-Site Service Delivery Manager ROH

Business Development Director-Aerospace, Defence & Industrial

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