Technical support manager Work, Jobs in Coventry, Wmd (with Salaries)

Automotive Technical Support Manager – Aftersales
Segula Technologies —Coventry
- Full-time
- English
- Organisational skills
- Automotive diagnostics
Quick apply
3d
Technical Training and Support Lead
Storm Geomatics Limited —Shipston on Stour
- £35,000 - £45,000 a year
- Overtime
- Travel
- Human resources
- Mentoring
- Gym membership
- Sick pay
Quick apply
1d
Technical Support Team Leader
Gallagher —Warwick
- Customer service
- Communication skills
1d
IT Support Team Leader
Grafton Group Plc —Birmingham
- Up to £45,000 a year
- Management
- English
- Windows
9d
Cisco Technical Success Manager
Softcat —Birmingham
- Hybrid work
- Sales
- Travel
- Organisational skills
- Flexible schedule
14d
Technical Account Manager
PIB Group Services Ltd. —Warwick
- Hybrid work
Quick apply
12d
Service Desk Roles (1. Service Desk Lead/ 2.Service Desk Analysts)
FalconSmartIT —Birmingham
- Rotating shift
- Analysis skills
- Communication skills
Quick apply
IT Service Desk Team Leader
Walsall Housing Group —Walsall
- £41,772 - £44,300 a year
- Full-time
- No degree
- Mentoring
- Organisational skills
- Annual leave
19h
Service Desk Manager
wavenet —Solihull
- Full-time
- Management
- Team management
- Travel
Quick apply
IT Manager & Hands on Principal Technician
Doocey Group —Tipton
- Full-time
- IT
- Leadership
- Communication skills
ICT Systems and Network Manager (Interim)
Bishop Vesey's Grammar School —Sutton Coldfield
- £39,862 - £46,142 a year
- Leadership
- Communication skills
- School
- Free parking
8d

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technical support manager jobs near coventry, wmd

Automotive Technical Support Manager – Aftersales

Segula Technologies -
Coventry

Quick apply

Job details

Permanent | Full-time
3 days ago

Qualifications

English
Technical support
Organisational skills
Automotive diagnostics
Leadership
Communication skills

Full job description

We are seeking an experienced Automotive Technical Support Manager – Aftersales to play a key role in improving vehicle quality, service effectiveness and customer satisfaction across a national dealer and service network. This is a highly visible, influential position working at the interface between retailers, technical teams and central engineering functions.

You will be the primary technical escalation point for complex field issues, ensuring rapid diagnosis, accurate reporting and effective resolution of high‑impact technical concerns.

The Role

As the Automotive Technical Support Manager – Aftersales, you will be responsible for monitoring, analysing and improving technical performance across the network. You will coordinate investigations into complex incidents, support dealer technical teams, and ensure high‑quality feedback flows between the field and central functions.

This role combines technical expertise, coordination, communication and problem‑solving, with a strong focus on customer service and quality improvement.

Key Responsibilities

Network & Technical Coordination

Act as the central technical contact for service, parts and aftersales teams
Monitor dealer feedback to ensure quality, clarity and timeliness of technical information
Support the resolution of high‑priority and safety‑critical technical issues
Coordinate and track identified incidents, ensuring appropriate investigation and closure

Technical Analysis & Reporting

Analyse technical data and dealer reports to identify trends and recurring issues
Support the creation, review and validation of detailed technical and incident reports
Contribute to product quality improvement initiatives through structured feedback
Ensure technical documentation and reports are accurate, consistent and fit for purpose

Incident & Quality Management

Support investigations into incidents with customer, safety or business impact
Ensure incidents are correctly classified, documented and escalated where required
Track quality actions to closure and support the implementation of corrective measures

Network Support & Training

Support technical delegates and frontline technicians with guidance and clarification
Identify training and capability gaps within the network and support targeted improvements
Provide technical briefings, updates and coordinated communications

What Success Looks Like

Faster, more effective resolution of complex technical issues
Improved quality and consistency of technical feedback from the network
Increased customer satisfaction and reduced repeat incidents
Strong collaboration between dealers, technical teams and central functions

Strong automotive technical background (vehicle systems, diagnostics, repair processes)
Proven experience in a technical coordination, field support or quality role
Solid understanding of diagnostic tools, wiring diagrams and technical documentation
Ability to analyse complex technical data and summarise findings clearly
Excellent written and verbal communication skills (English)
Strong organisational skills with the ability to manage priorities and deadlines

Desirable

Experience working with dealer or service networks
Previous exposure to incident management or vehicle quality processes
Technical or specialist automotive training
Hands-on experience in vehicle repair or diagnostics

Personal Attributes

Customer-focused and cost-aware
Detail‑oriented, structured and analytical
Confident communicator with strong influencing skills
Collaborative and comfortable working across multidisciplinary teams
Open‑minded, adaptable and proactive

Why Join Us?

Play a key national role in improving vehicle quality and service performance
Combine hands‑on technical knowledge with coordination and leadership
Work closely with experienced technical and engineering professionals
Make a direct, measurable impact on customer satisfaction

Quick apply

Refine Your Search

technical support manager jobs in coventry, wmd

Automotive Technical Support Manager – Aftersales

Technical Training and Support Lead

Technical Support Team Leader

IT Support Team Leader

Cisco Technical Success Manager

Technical Account Manager

Service Desk Roles (1. Service Desk Lead/ 2.Service Desk Analysts)

IT Service Desk Team Leader

Service Desk Manager

IT Manager & Hands on Principal Technician

ICT Systems and Network Manager (Interim)

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