Transition manager Work, Jobs in Coventry, Wmd (with Salaries)

Lead Service Manager
Coventry Building Society —Coventry
- £65,600 - £85,000 a year
- Full-time
- Hybrid work
- DevOps
- Microsoft Office
- Agile
5d
Senior Service Transition Manager
OneAdvanced —Birmingham
- Hybrid work
- IT
- Employee assistance programme
- Bereavement leave
Senior Transition Manager
Capgemini —Birmingham
- Hybrid work
- AWS
- IT
- Negotiation
1d
Transition Programme Manager
XC Trains Limited —Birmingham
- Analysis skills
Quick apply
4d
Transition Manager
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Contracts
- Leadership
- Negotiation
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
IT Service Manager
NFU Mutual —Stratford-upon-Avon
- Up to £60,000 a year
- Full-time
- Hybrid work
- IT
- Financial services
- Annual leave
- Employee discount
12d
Label Operations Manager
NEXT —Leicester
- £50,000 - £90,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Free parking
- Employee discount
12d
IT Service Transition Manager
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Presentation skills
- Agile
- IT
- Annual leave
- Employee assistance programme
22h
Senior Delivery Manager
Birmingham City Council —Birmingham
- £45,091 - £53,460 a year
- Full-time
- Hybrid work
3d
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
Application Support Manager
System C —Leamington Spa
- Full-time
- SQL
- Communication skills
ET Regulation - Performance and Investigations Manager
National Grid —Warwick
- £64,000 - £78,000 a year
- Communication skills
- Annual leave
5d
Delivery Manager
Birmingham City Council —Birmingham
- £35,412 - £44,075 a year
- Full-time
5d
Non-Tech Change Management - Specialist
Select Engineering —Solihull
- £294.50 a day
- Call to connect
- Presentation skills
- Travel
13d
Environment, Health and Safety Manager
GE Vernova —Rugby
- Full-time
- Microsoft Office
- Presentation skills
- Leadership
- Free parking
11d
Process Improvement Project Manager
ISS Facility Services —Birmingham
- Remote
- Microsoft Excel
- Analysis skills
- Project management
14d
Procurement Programme Manager
National Grid —Warwick
- £61,000 - £76,000 a year
- Project management
- Travel
- Contracts
11d
Days Warehouse Shift Manager
InPost UK —Lutterworth
- £18.98 - £20.30 an hour
- Microsoft Outlook
- Management
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Commercialisation Manager
Siemens Energy —Warwick
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave

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Lead Service Manager

Coventry Building Society -
Coventry

Apply Now

Job details

Full-time
£65,600 - £85,000 a year
5 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Jira
ITIL Certification
DevOps
Microsoft Office
ITIL
Agile
Financial services
Leadership
Communication skills
Negotiation

Full job description

About the role

Reporting to the Head of Group Service Management, the Lead Service Manager will be accountable for driving service management activity and ensuring the delivery of a high‑quality, cost‑effective IT service. The role holder will oversee services provided both internally and by third‑party vendors, ensuring they are delivered in line with business needs, regulatory expectations and customer requirements. This role will sit within the CIDO IT Service function but will be aligned to enterprise business units and key business services, acting as a trusted business partner and the primary front door for CIDO services.

This role will own the relationship between business functions and application service providers on behalf of CIDO, maintaining accountability for the application service and ensuring robust vendor performance.

The role holder will be responsible for ensuring service levels are clearly defined and monitored, with service performance transparently reported through established forums. They will take ownership of critical business applications, ensuring compliance with regulatory requirements, internal standards and relevant schemes. The person in post will drive continuous improvement to enhance efficiency, value and customer satisfaction, engaging stakeholders to gather feedback and using performance insights to inform actions. They will play an active role in incident and problem management, ensuring stakeholders are well informed and recurring issues are addressed at source.

Working closely with change delivery portfolios, this role will also ensure service priorities are represented within delivery roadmaps and that risk considerations inform decision‑making. The role holder will drive high‑quality change and service transition practices, ensuring new or modified services meet acceptance criteria and enter support smoothly, including through early life support and warranty.

This role can operate from either our Head Office campus in Binley, Coventry or our Manchester office but as a Group role, travel to both locations will be required. A team-led hybrid working arrangement is in place.

Our benefits include

28 days holiday a year plus bank holidays and a holiday buy/sell scheme

Annual discretionary bonus scheme

Personal pension with matched contributions

Life assurance (6 times annual salary)

Car allowance

Single cover private medical insurance

Health screening

Find out more about the fantastic benefits of joining Coventry Building Society here

About you

For this role you’ll need to have:

Outstanding communication skills, both written and verbal
An Agile Mind-set and demonstrate Enterprise thinking when making decisions and influencing.
Strong facilitation and negotiating experience when dealing with complex issues
Leadership experience with the ability to coach and empower others
Ability to respond to, negotiate with and lead customers, users and internal/external suppliers at all levels with a strong commercial acumen
Have strong attention to detail when amending, reviewing service and project documentation
Be able to extract key information and formulate appropriate designs and plans
Have a strong mastery of Technology Service Management concepts, theories and techniques
ITIL V3/V4 Foundation
Experience with Service Design and Transition Activities
Working understanding of Agile Ceremonies and DevOps Techniques
Essential experience of working in a complex, pressurised production environment

Experience in these areas would be helpful:

Financial services
Use of Microsoft Office Products essential. Jira working knowledge

Full time - 35 hours

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Location

Hybrid

Apply Now

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transition manager jobs in coventry, wmd

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