Customer experience manager Work, Jobs in Coventry (with Salaries)

Customer Experience Associate
Citizen Housing Group —Birmingham
- £30,080 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
12d
Operations Manager
ASDA —Coventry
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
10d
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Deputy Store Manager
B&M Retail —Coventry
- Weekend availability
- Retail management
- Leadership
- Employee discount
13d
Store Manager
Starbucks —Coventry
- £30,000 - £34,000 a year
- Weekend availability
- In-person
- Leadership
- Store discount
- Employee assistance programme
Quick apply
Performance Manager - Operations
Transport for London —Coventry
- £60,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Mentoring
- Annual leave
- Employee discount
10h
Team Leader
The Perfume Shop —Coventry
- £14.49 an hour
- Mentoring
- Leadership
- Employee discount
10d
Service Delivery Manager - Coventry
Novem IT Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Bereavement leave
- Life insurance
Quick apply
7d
Retail Sales Advisor - Coventry
Oak Furnitureland —Coventry
- £44,700 - £49,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Coventry
- Full-time
- Management
- Bachelor's degree
- Leadership
Assistant Operations Manager
Unite Students —Coventry
- Sales
- Supervising experience
- Leadership
- Annual leave
- Employee assistance programme
4d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Credit Manager
Macfarlane Group —Coventry
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Training & development
- Communication skills
- Free parking
- Annual leave
10d
Business Development Executive
Service Innovation Group UK —Coventry
- £40,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
14d
Store Manager
Aldi —Coventry
- £52,910 - £69,000 a year
- Annual leave
General Manager
Spinners Solihull —Solihull
- Up to £42,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Customer Relationship Marketing Manager
Helping Hands —Alcester
- £60,000 a year
- Hybrid work
- Team management
- Communication skills
- Analytics
Quick apply
Assistant General Manager
Inspired Villages —Warwick
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Annual leave
- Employee discount
Shift Manager
Five Guys UK —Coventry
- From £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
Customer Success Manager (UK)
LegionellaDossier —Birmingham
- Full-time
- Remote
- Bachelor's degree
- Communication skills
Quick apply

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Customer Experience Associate

Citizen Housing Group -
Birmingham

Quick apply

Job details

Full-time
£30,080 a year
12 days ago

Benefits

Annual leave
Company pension
Flexible schedule
Sick pay

Qualifications

Live chat
CRM software
Customer service call handling
Customer interaction
Communication skills

Full job description

Customer Experience Associate

Salary: £30,080

Location: Birmingham/Hybrid – Birmingham Business Park, B37 7YN

Basis: Fixed Term Contract Opportunities available between 4 & 8 months

Work Pattern: 37 hours, varied shifts between the hours of 8am-6pm, Monday to Friday

We are brave, we are ambitious, we are honest, and we are Citizen!

Manager's quote:

Join Our Customer Experience Team and Make a Difference Every Day

Are you passionate about helping people and delivering exceptional service? Do you enjoy solving problems, building relationships, and making a positive impact? If so, we'd love to hear from you.

As a valued member of our Customer Experience Team, you'll play a key role in supporting our customers through phone, email, and webchat. You'll be the first point of contact for many of our customers, providing guidance, resolving queries, and ensuring every interaction is handled with care, professionalism, and empathy.

No two days are the same. You'll have the opportunity to make a real difference by helping customers find solutions and delivering an experience that leaves them feeling valued and supported.

We believe great people deserve great support. That's why we'll invest in your success from day one with comprehensive training, ongoing coaching, and the encouragement of a friendly and experienced team. Whether you're looking to build on your existing customer service experience or take the next step in your career, we'll provide the tools and opportunities to help you grow.

Our hybrid working approach combines the benefits of working from home with the collaboration and connection that comes from being with your colleagues, with a minimum of two days per week in the office. You'll be joining a positive, inclusive team culture where everyone's contribution is recognised and where teamwork, development, and customer satisfaction are at the heart of everything we do.

This role is offered on a fixed-term contract, making it a fantastic opportunity to gain valuable experience, develop new skills, and enhance your career in a customer-focused environment. You'll have the chance to make an impact from day one while working with a team that's committed to delivering outstanding customer experiences.

If you're a confident communicator who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering excellent service, we'd love to hear from you.

Join our Customer Experience Team and discover a role where you can learn, grow, and make every customer interaction count.

As a Customer Experience Associate, we need you to have:

Previous customer service experience and a passion for helping people.
Fantastic communication skills – both verbal and written.
Ability to work to deadlines.
Ability to navigate and operate multiple in-house systems.
Positive can-do approach to achieve customer satisfaction.

We would be really excited if you have:

A background in social housing.
Experience with CRM systems.

What We Offer:

Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
Professional Growth: Opportunities for continuous learning and career advancement.
Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

Annual Leave: Annual leave starts at 26 days per year plus bank holidays
Annual leave purchase scheme – option to buy up to an additional 5 days per year
Enhanced family leave (maternity, paternity and adoption)
Organisational sick pay
Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
Competitive Salary: We offer a competitive compensation package.
Health and Wellness: Comprehensive health insurance and wellness programs.
Work-Life Balance: Flexible working hours and generous leave policies.
Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture:

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in customer experience.

We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Profile / X, Citizen | Facebook and Instragram - Citizen to stay updated on our latest news and opportunities.

Closing date: 5th August 2026

Interview date: 12th & 13th August 2026

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

Proud Corporate Member of WISH - The Network for Women Working in Social Housing
Citizen Housing is a Disability Confident Employer
Official Accredited Living Wage Employer

Quick apply

Refine Your Search

customer experience manager jobs in coventry

Customer Experience Associate

Operations Manager

Ownership Experience Manager – Customer Community & Loyalty

Deputy Store Manager

Store Manager

Performance Manager - Operations

Team Leader

Service Delivery Manager - Coventry

Retail Sales Advisor - Coventry

Area Manager, Customer Fulfillment

Assistant Operations Manager

Customer Relationship Manager

Credit Manager

Business Development Executive

Store Manager

General Manager

Customer Relationship Marketing Manager

Assistant General Manager

Shift Manager

Customer Success Manager (UK)

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