Desktop support technician Work, Jobs in Coventry (with Salaries)

IT Support Technician
Chess & Cheese Ltd —Coventry
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- Maintenance
- Analysis skills
- Analytics
Quick apply
16h
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
14d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
2nd Line Desktop Support Technician
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Annual leave
2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Associate Field Services Technician, IT
Aptean —Leicester
- Full-time
- Computer literacy
- Analysis skills
- Travel

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2nd Line Technical Analyst
Xerox —Nuneaton
The individual should be comfortable liaising with customers in person, over the phone or via email; possess a familiarity of clients within the Xerox group of…
14d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
Confident communicating with non-technical users in a clear and professional manner. All appointments follow safer recruitment practices, including pre-…
3d

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desktop support technician jobs near coventry

Key Responsibilities

Helpdesk Support: Answer phone calls, emails, and IT tickets from staff. Monitoring and maintaining the computer systems and networks.
Troubleshooting: Fix problems with Windows, macOS, Microsoft 365, and office printers. Managing any issues or changes required, such as forgotten passwords, viruses or email issues
Hardware Setup: Prepare laptops, desktops, phones, and accessories for new employees. Working with field engineers to visit customers/employees if the problem is more serious / Testing and fixing faulty equipment.
User Accounts: Create and delete user accounts in Active Directory and Microsoft Entra ID.
Network Support: Fix basic Wi-Fi, router, and VPN connection problems.
Documentation: Write clear guides and update IT records. Updating self-help documents so customers/employees can try to fix problems themselves
Soft Skills: Working with customers/ employees to identify computer problems and advising on the solution / Logging and keeping records of customer/employee queries
Technical Skills: Analyze call logs so you can spot common trends and underlying problems

Requirements and Skills

Experience: 1 to 2 years in an IT support or helpdesk role.
Technical Knowledge: Good understanding of Windows 10/11, Microsoft 365, and basic networking.
Communication: Clear and polite phone and email manner.
Problem-Solving: Ability to find fixes quickly and stay calm under pressure.
Qualifications: Relevant IT degree or certifications

Pay: £30,000.00-£45,000.00 per year

Benefits:

Work Location: Hybrid remote in Coventry