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Contact Centre Advisor

Schindler -
Coventry

Apply Now

Job details

Full-time
8 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Complaint handling
Continuous improvement
Customer interaction
Outbound calling
Communication skills

Full job description

Location: Coventry, England, United Kingdom
Job ID: 90695

Shift Pattern: Monday to Sunday, 05:00-20:00 on a rota basis (40 hours per week)

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Contact Centre Advisor

We are hiring for a customer-focused Contact Centre Advisor to join its Customer Care Centre (CCC) in Coventry. The successful candidate will act as the first point of contact for customers, engineers, and internal stakeholders, managing inbound and outbound communications while delivering exceptional service against established KPIs and SLAs.

Your main responsibilities

Handle inbound and outbound contact centre calls in line with procedures and service standards
Provide professional, courteous, and customer-centric support
Manage escalations, complaints, and operational issues effectively
Monitor and respond to system alerts and equipment condition flags
Follow tele-alarm and tele-monitoring protocols
Act as a Single Point of Contact (SPOC) for operational issues and resolutions
Maintain accurate records and CRM updates
Support continuous improvement initiatives and training programmes
Deliver personal and team performance targets

What you bring

Essential

Previous experience in a contact centre or call centre environment
Excellent verbal and written communication skills
Strong customer service orientation
Good IT skills and experience with CRM systems
Ability to remain calm and professional when handling emergencies, complaints, or escalations
Flexibility to work evenings and weekends as required by the rota

Desirable

SAP CRM experience
Experience within financial services or sales environments

What’s in it for you?

Competitive salary with a discretionary annual bonus
25 days’ holiday plus bank holidays, and an annual paid volunteering day
Pension scheme with 6% company contribution
Comprehensive life assurance
Enhanced family leave
Private medical cover with a trusted provider, plus 24/7 virtual GP access
Employee Assistance Programme offering confidential support
Free eye tests and eyewear discounts
Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Apply Now

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