Senior technical analyst Work, Jobs in Coventry (with Salaries)

Senior Technical Support Analyst
NEXT —Leicester
- From £37,816 a year
- Full-time
- Scripting
- Communication skills
- Time management
- Free parking
- Employee discount
4h
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
Senior Test Analyst / Test Lead
Scrumconnect Consulting —Coventry
- £300 - £325 a day
- Azure
- Continuous improvement
- JavaScript
Evaluation Analyst
West Midlands Combined Authority —Birmingham
- £40,539 - £45,342 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
19h
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Senior Software Quality Assurance Engineer (111735-0726)
University of Warwick —Coventry
- £47,389 - £56,535 a year
- Part-time
- DevOps
- Analysis skills
- University
- Annual leave
7d
Senior TechOps Generalist
Octopus Energy Group —Coventry
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Senior Application Support Analyst
Capita —Coventry
- Full-time
- Microsoft Excel
- Azure
- Oracle
- Work from home
2d
Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Management
- Maths
- Project management
- Life insurance
Quick apply
1d
Senior Risk Intelligence Analyst
NFU Mutual —Stratford-upon-Avon
- Up to £52,000 a year
- Full-time
- SQL
- Machine learning
- Financial services
- Annual leave
- Employee discount
5d
Senior Developer
ALS —Coventry
- £45,000 a year
- Full-time
- Azure
- Software development
- APIs
- Annual leave
- Employee discount
7d
Graduate Technical Business Analyst
Acturis Ltd —Birmingham
- Microsoft Outlook
- Computer literacy
- Bachelor's degree
Senior Market Intelligence Analyst
Kwalee —Leamington Spa
- Full-time
- Product management
- Communication skills
- Free parking
- Annual leave
Data Analyst
NEXT —Leicester
- From £33,000 a year
- Full-time
- SQL
- Communication skills
- Free parking
- Employee discount
4h
Senior FinOps / Cloud Optimisation Analyst
Softcat —Birmingham
- Hybrid work
- Azure
- AWS
- School
- Flexible schedule
Senior Data & Analysis Lead
Cabinet Office —Birmingham
- £43,760 - £47,413 a year
- Part-time
- SQL
- Analysis skills
- Presentation skills
- Annual leave
12d
Data Governance - Senior Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- IT
- Employee discount
Senior Data Analyst
Hastings Direct —Leicester
- Full-time
- SQL
- Python
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
Data Analyst
Smart Parking —Birmingham
- £30,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Free parking
- Store discount
Quick apply

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Senior Technical Support Analyst

NEXT -
Leicester

Apply Now

Job details

Full-time
From £37,816 a year
4 hours ago

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Qualifications

Information security
Scripting
ServiceNow
Problem management
Communication skills
PowerShell
Active Directory
Time management

Full job description

We're looking for a Senior Technical Support Analyst to join our Online Credit & Payments team, based from the NEXT Head Office in Leicestershire!

The Role:

As a Senior Technical Support Analyst, you’ll play a pivotal role in keeping NEXT’s core IT systems running smoothly and efficiently. Acting as a trusted expert, you’ll tackle complex technical issues, collaborate directly with internal teams and third-party partners, and keep key stakeholders informed every step of the way.

You won't just react to problems—you’ll look ahead to prevent them, improving our processes and sharing your knowledge to help the wider team grow. Whether you’re guiding junior colleagues or supporting major business events, NEXT will provide you with the resources and environment you need to perform at your best.

What You’ll Take On:

Take ownership of complex technical incidents from first report to resolution, getting to the true root cause to prevent recurring issues.
Work alongside internal user groups, cross-functional IT teams, and external vendors to coordinate seamless troubleshooting and keep everyone up to date.
Perform routine system monitoring , health checks, and essential daily administrative tasks to maintain overall operational stability.
Mentor and upskill junior analysts through daily guidance, technical training, and supportive peer reviews.
Create clear, high-quality technical documentation and troubleshooting guides for the team's knowledge base.
Spot opportunities to streamline existing support workflows , proposing practical solutions that enhance the overall user experience.
Handle sensitive or escalated issues with empathy and professionalism , ensuring positive outcomes even during busy periods.

What You’ll Bring:

A logical, analytical approach to problem-solving and a genuine drive to learn and adapt.
Strong organisation and time-management skills , with the ability to prioritise busy workloads and stay calm under pressure.
Great communication skills , enabling you to translate technical detail clearly for both technical and non-technical stakeholders.
Proven experience with Active Directory, system log analysis, monitoring platforms (such as Grafana, Dynatrace, or ELK), and Service Now.
A collaborative mindset and a passion for supporting others , helping junior team members build their skills and confidence.
Familiarity with change and problem management processes , alongside a solid commitment to information security standards. (Scripting skills in PowerShell or Batch files are a great bonus!)

If you have the technical expertise and a collaborative mindset to strengthen the systems our colleagues rely on, we would love to see your application.

#LI-NI1
#LI-Hybrid

25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
Company performance based bonus
Sharesave scheme
On-site Nursery available; OFSTED outstanding in all areas
10% off most partner brands & up to 15% off Branded Beauty
Early VIP access to sale stock
Access to fantastic discounts at our Staff Shops
Restaurants with great food at amazing prices
Access a digital GP and other free health and wellbeing services
Free on-site parking
Financial Wellbeing - Save, track and enhance your financial wellbeing
Apprenticeship - Grow and develop on the job whilst gaining a qualification
Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
Support Networks - Access to Network Groups to empower and celebrate each other

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!

Apply Now

Refine Your Search

senior technical analyst jobs in coventry

Senior Technical Support Analyst

Senior IT Support Analyst

Senior Test Analyst / Test Lead

Evaluation Analyst

1st / 2nd Line IT Support Analyst

Senior Software Quality Assurance Engineer (111735-0726)

Senior TechOps Generalist

Senior Application Support Analyst

Head of Systems Improvement

Senior Risk Intelligence Analyst

Senior Developer

Graduate Technical Business Analyst

Senior Market Intelligence Analyst

Data Analyst

Senior FinOps / Cloud Optimisation Analyst

Senior Data & Analysis Lead

Data Governance - Senior Analyst

Senior Data Analyst

Senior 1st Line Support Analyst

Data Analyst

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