It support Work, Jobs in Cowbridge, Vgl (with Salaries)

Desktop Support Specialist
PCI Pharma Services —Bridgend
- 8 hour shift
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
23h
IT Support Engineer
Bridgend County Borough Council —Bridgend
- £31,537 - £32,597 a year
- Full-time
- Computer networking
- Communication skills
- School
7d
IT Support Team Leader
Drive Ltd —Nantgarw
- £33,610.75 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- IT
- Free parking
- Employee discount
Quick apply
9d
Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
IT Support Technician
Vishay —Newport
- Microsoft Powerpoint
- Windows
- Microsoft Office
IT Technician
Quattris Global —Cardiff
- £22 - £27 an hour
- Part-time
- Software troubleshooting
- IT
- In-person
Quick apply
IT Support Engineer
CheckFire Ltd —Caerphilly
- Up to £35,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Profit sharing
Quick apply
IT Support Engineer
Veezu —Cardiff
- Full-time
- English
- Windows
- Microsoft Office
3d
[Mewnol] Schools Desktop Support Analyst - Shared Resource Service
Torfaen County Borough Council —Torfaen
- £32,597 - £35,412 a year
- English
- IT
3d
IT Specialist Engineer
Flotek Group Limited —Swansea
- £28,000 - £35,000 a year
- Full-time
- Customer service
- IT
- School
- Free parking
- Relocation assistance
Quick apply
IT Support Team Leader
Drive —Nantgarw
- £33,610.75 a year
- Full-time
- Mentoring
- IT
- Communication skills
9d
IT Services Lead
Redkite Law —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
Quick apply
IT Technician
Convey Law —Newport
- £30,000 - £35,000 a year
- Azure
- AWS
- Computer networking
- Annual leave
- Sick pay
Quick apply
Technical Support Officer
Bridgend County Borough Council —Bridgend
- £25,989 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Communication skills
7d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
9d
Technical Support Engineer
Veezu —Cardiff
- Full-time
- Hybrid work
- English
- Windows
- Microsoft Office
EMEA Service Desk Analyst
QuidelOrtho —Pencoed
- Full-time
- Microsoft Outlook
- Windows
- Scripting
- Employee assistance programme
- Gym membership
1d
Technical Support Apprentice
Orbits IT —Barry
- From £8.50 an hour
- Full-time
- Customer service
- IT
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
1d
IT Services Lead
Redkite Solicitors —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
8d
Technical Support Specialist
Safran —Cwmbran
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Communication skills

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Desktop Support Specialist

PCI Pharma Services -
Bridgend

Apply Now

Job details

Full-time
23 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Referral programme
Sick pay

Qualifications

TCP
Report writing
Software troubleshooting
Customer service
iOS
Microsoft Office
DHCP
Analysis skills
Bachelor's degree
IT support
Computer networking
DNS
Bomgar
Organisational skills
IT
TCP/IP
Communication skills
Active Directory
Time management
Help desk

Full job description

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

The Role:

The Desktop Support Specialist Level II's primary responsibility is daily support of PCI end users. This will be accomplished by monitoring the Solution Center and resolving Solution Center submissions efficiently. Diagnose computer hardware / software, & network connectivity accurately and efficiently. Use good judgement in determining if issue needs escalation. Performs hardware / software installs & provide all support in a professional manner.

This role is based at our Bridgend site.

Responsibilities:

End user support
Monitor Solution Centre, Spiceworks
Computer setups, which includes, but is not limited to: Operating Systems setup, installation of MS updates, Anti-Virus installation / configuration, software installation / configuration, network configuration, image / re-image PC / laptops.
Proficient with MS Office installation, configuration, and troubleshooting
Basic hardware & software trouble shooting, ability to install / upgrade hardware / software.
Network user creation / deletion, basic knowledge of AD
Mailbox creation / deletion, distribution group maintenance, basic knowledge of EMC
iPhone setup & IOS troubleshooting.
Procurement of, but not limited to: Computers, desktops, & printers
Proper escalation of Solution Centre submissions
Provide one on one assistance to end users by either phone, email, Bomgar, or Solution Centre
Coordinate with third party service providers for timely repair / configurations of systems under maintenance agreement warranty or systems that are outsourced.
Keep up to date with current technologies.

Requirements

Bachelor's degree in a computer-related field, or equivalent Helpdesk/IT Support experience.
Experience troubleshooting hardware, software, and network connectivity issues.
Working knowledge of TCP/IP, DHCP, Active Directory (AD), DNS, and EMC environments.
Experience supporting Microsoft Office, computer builds/setups, software installations, and basic networking issues.
Experience configuring and troubleshooting iPhones and iOS devices.
Ability to prioritise workload independently, escalating issues when required.
Able to work effectively both independently and as part of a team.

Skills & Competencies

Intermediate IT skills with the ability to use and support a range of systems and applications.
Strong analytical and problem-solving skills, with the ability to troubleshoot practical issues.
Excellent attention to detail, time management, and organisational skills.
Strong written communication and report-writing abilities.
Sound judgement and decision-making skills.
Excellent customer service skills.
Ability to perform effectively under pressure and manage competing priorities.
Basic mathematical skills.

Benefits

At PCI, we believe that our employees are our most valuable asset. That's why we are committed to providing a benefits package designed to support your well-being and enhance your overall quality of life. Here's what we offer:

Employer Pension: Secure your future with our employer pension scheme (above statutory pension).
Competitive Salaries: We offer competitive salaries that reflect your dedication and contributions.
Generous Annual Leave: Enjoy 25 days of annual leave, plus bank holidays.
Family Friendly Benefits: Enjoy a range of benefits designed to support your family life.
Employee Referral Scheme: Know someone perfect for our team? Refer them and receive £500 as our way of saying thank you!
Staff Engagement: We value your dedication with recognition schemes and long-service awards.
Health and Well-being: Your health matters. Count on our support with generous sick pay, access to a 24/7 GP through our employee assistance program, mental health support, and life assurance up to 4 times your annual salary.
Cycle to Work Scheme.
Development Opportunities: Invest in your future with our training programs, coaching opportunities, LinkedIn Learning, and further education options.
Donation and More! PCI Cares is a new all-in-one platform allowing employees to give back to the community by donating to vetted charities
and non-profit organisations and PCI will match your donation! In addition, each employee will be granted 8 hours of paid Volunteer Time per year.

#LI-AT1

Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future

Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

Apply Now

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it support jobs in cowbridge, vgl

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