Customer experience leader Work, Jobs in Cowley, Oxf (with Salaries)

Customer Service Consultant
HSBC Global Services Limited —Oxford
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
3d
Customer Service Advisor (Full-time)
M&M Waste Solutions —Cassington
- £28,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Customer service
- Employee assistance programme
Quick apply
1d
Medical Records Team Leader
Nuffield Health —Oxford
- Up to £30,750 a year
- Full-time
- Management
- IT
- Employee discount
- Gym membership
Customer Service Advisor
Valda Energy —Bicester
- Up to £26,000 a year
- Customer service
- Negotiation
- Annual leave
- Employee assistance programme
Customer Team Leader
Co-op —Abingdon
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Trading Assistant - Local
Sainsbury's —Oxford
- £13.23 an hour
- Warehouse experience
- Employee assistance programme
- Employee discount
8h
Team Leader
The Perfume Shop —Oxford
- £14.49 an hour
- Sales
- IT
- Leadership
- Employee discount
Quick apply
Customer Team Member
CH&CO —Oxford
- £12.71 an hour
- Communication skills
- Employee assistance programme
- Employee discount
9d
Front of House General Assistant
BaxterStorey UK —Oxford
- £14.06 an hour
- Overtime
- Hospitality
- Customer service
- University
- Employee assistance programme
- Employee discount
Quick apply
2d
Helpdesk Administrator
Equans —Oxford
- Full-time
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
Customer Service Assistant
Chartwells —Oxford
- £13.45 an hour
4d
FRONT OF HOUSE GENERAL ASSISTANT
BaxterStorey —Oxford
- £14.06 an hour
- Overtime
- Hospitality
- Customer service
- University
- Employee assistance programme
- Employee discount
1d
Team Leader
Iceland —Oxford
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
8d
Office Manager & Team Assistant
Yugo —Oxford
- £40,000 - £43,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Urban Outfitters Assistant Store Manager - Oxford, UK
Urban Outfitters —Oxford
- Full-time
- Sales
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Reception Manager
Cowley Road Medical Practice —Oxford
- £14.83 an hour
- Part-time
- Management
- GP surgery experience
- Front desk
- Free parking
- Annual leave
Quick apply
3d
Team Leader
OurCoop —Oxford
- £14.20 an hour
- Part-time
- Annual leave
- Employee discount
Quick apply
7d
Anthropologie Team Leader (24hr) - Oxford, UK
Anthropologie —Oxford
- Part-time
- Sales
- Merchandising
- Supervising experience
- Annual leave
- Employee assistance programme
2d
Team Leader
ASDA —Wheatley
- £13.71 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
4d
Weddings & Special Events Co-Ordinator
Levy —Oxford
- £14.21 an hour
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Store discount
- Annual leave

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customer experience leader jobs near cowley, oxf

Customer Service Consultant

HSBC Global Services Limited -
Oxford

Apply Now

Job details

Full-time
From £27,200 a year
3 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
Play an integral part in customer education around HSBC digital services and fraud awareness
Identify customers who are in vulnerable situations and determine the best way we can support them
Help our customers with more complex banking needs to ensure they feel supported in their choices

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.

You’ll also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

customer experience leader jobs in cowley, oxf

Customer Service Consultant

Customer Service Advisor (Full-time)

Medical Records Team Leader

Customer Service Advisor

Customer Team Leader

Trading Assistant - Local

Team Leader

Customer Team Member

Front of House General Assistant

Helpdesk Administrator

Customer Service Assistant

FRONT OF HOUSE GENERAL ASSISTANT

Team Leader

Office Manager & Team Assistant

Urban Outfitters Assistant Store Manager - Oxford, UK

Reception Manager

Team Leader

Anthropologie Team Leader (24hr) - Oxford, UK

Team Leader

Weddings & Special Events Co-Ordinator

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