Technical support occupations Work, Jobs in Cowley, Oxf (with Salaries)

Digital Education Support Assistant
University of Oxford TSS —Oxford
- £19.15 an hour
- Temporary
- Microsoft Excel
- Microsoft Outlook
- SharePoint
2h
Apprentice IT Support Officer
University of Oxford —Oxford
- £26,686 a year
- University
- IT
- Annual leave
2d
IT Support Officer
University of Oxford TSS —Headington
- £18.80 an hour
- Temporary
- Windows
- Microsoft Office
- Analysis skills
- Annual leave
2h
Technical Support Advisor - Bókun
Tripadvisor —Oxford
- Weekend availability
- Spanish
- Customer service
- English
- Employee assistance programme
- Employee discount
Quick apply
Junior System Engineer
Isgus UK Limited —Swindon
- £25,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Microsoft Office
- Free parking
- Flexitime
Quick apply
MDM IT Support
NHS Professionals —Aylesbury
- £14.89 - £16.93 an hour
- Temporary
- Travel
- Annual leave
Quick apply
10d
Technical Support & Calibration Technician (Office-Based and Part-time)
Natus Sensory —Bicester
- Part-time
- Microsoft Excel
- Communication skills
- Flexible schedule
9d
Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Linux
- Employee assistance programme
- Sick pay
2d
Associate Engineer, GxP IT Support
Moderna, Inc. —Oxford
- Full-time
- Oracle
- Microsoft Outlook
- Computer Science
- Annual leave
Junior Support Analyst
Esri UK —Aylesbury
- From £28,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Travel
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
9d
FGA Technical Support & Warranty Executive
Crowcon Detection Instruments Limited —Abingdon
- £28,000 - £29,000 a year
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
Technical Support Specialist (Hardware)
Infinitesima —Abingdon
- £55,000 - £62,000 a year
- Engineering
- Annual leave
Quick apply
4d
Commercial Operations Specialist - Technical Services
Oxford Nanopore Technologies —Oxford
- Full-time
- Sales
- Salesforce
- Organisational skills
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Azure
- Customer service
- Microsoft Office
Network Operations Centre (NOC) Engineer
Gigaclear —Abingdon
- £26,000 - £28,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
Quick apply
13d
Customer Support Technician
Ricoh —Reading
- Communication skills
4d
2nd Line Support Analyst
Sharp —High Wycombe
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
Application Support Analyst
Quarrydale Consulting Ltd —Sands
- £24,500 - £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Continuous improvement
- Bereavement leave
- Sick pay
Quick apply
1d
Technical Support Specialist (Control Systems)
Infinitesima —Abingdon
- £55,000 - £62,000 a year
- Hybrid work
- Engineering
- Python
- Annual leave
Quick apply
Cloud Support Engineer, Support Engineering
AWS EMEA SARL (UK Branch) —Thames Valley
- Weekend availability
- Computer Science
- AWS
- Bachelor's degree

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Digital Education Support Assistant

University of Oxford TSS -
Oxford

Apply Now

Job details

Temporary | Part-time
£19.15 an hour
2 hours ago

Qualifications

Jira
Microsoft Excel
Microsoft Outlook
Quality assurance
Ticket management systems
SharePoint
ServiceNow
LMS
Moodle
Canvas

Full job description

We are seeking a highly organised and proactive Digital Education Support Assistant to join the Digital Education Group within the department

This role is ideal for someone with experience supporting digital learning technologies in a higher education environment and who enjoys providing excellent customer service while working across multiple systems and stakeholders.

You will provide first-line support for digital education queries, assisting academic and professional services staff with a range of learning technology systems and services. You will play a key role in supporting the administration, quality assurance, and maintenance of online courses, while contributing to service improvements, reporting activities, and project delivery across the Digital Education team.

The role offers an excellent opportunity to develop expertise in learning technologies and contribute to the enhancement of the University's digital learning environment.

Key Responsibilities

Provide first-line support for digital education enquiries through the University's service management system.
Triage, investigate, and resolve support requests, escalating complex issues where appropriate.
Support the administration and quality assurance of Canvas courses, including course setup, user enrolments, permissions, and maintenance.
Assist staff with the use of digital learning tools, including Panopto, Microsoft Teams, and Oxford Reading Lists Online.
Support data collection, reporting, and record management activities across Digital Education services.
Produce and maintain accurate documentation, guidance materials, and knowledge base content.
Contribute to testing, quality assurance, and continuous improvement activities.
Work collaboratively with colleagues across departments to support successful delivery of digital education services and projects.
Assist with training sessions, user groups, and other centrally delivered Digital Education activities as required.

Essential Criteria

Applicants must be able to demonstrate all of the following:

A minimum of 12 months' experience providing first-line support for a Virtual Learning Environment (VLE) or Learning Management System (LMS), such as Canvas, Moodle, Blackboard, or Brightspace.

Experience administering course sites within a VLE/LMS, including user enrolments, permissions, course setup, troubleshooting, and quality assurance checks.

Experience using a service desk or ticket management system (e.g. Jira Service Management, ServiceNow, Freshservice, Zendesk, or similar) to manage support requests and meet service standards.

Experience supporting or administering at least two of the following systems: Canvas, Panopto, Microsoft Teams, Reading Lists Online/Talis Aspire, Turnitin, or other educational technology platforms.

Demonstrable experience investigating and resolving technical or system-related user issues, with the ability to diagnose problems and identify appropriate solutions.

Proficiency in Microsoft 365 applications, particularly Excel, Teams, Outlook, and SharePoint.

Vacancy ID 23402

Apply Now

Refine Your Search

technical support occupations jobs in cowley, oxf

Digital Education Support Assistant

Apprentice IT Support Officer

IT Support Officer

Technical Support Advisor - Bókun

Junior System Engineer

MDM IT Support

Technical Support & Calibration Technician (Office-Based and Part-time)

Technical Support Specialist

Associate Engineer, GxP IT Support

Junior Support Analyst

FGA Technical Support & Warranty Executive

Technical Support Specialist (Hardware)

Commercial Operations Specialist - Technical Services

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

Network Operations Centre (NOC) Engineer

Customer Support Technician

2nd Line Support Analyst

Application Support Analyst

Technical Support Specialist (Control Systems)

Cloud Support Engineer, Support Engineering

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