Director of operations Work, Jobs in Cowplain, Ham (with Salaries)

Head of Park Experience & Leisure Operations
Haven —Bognor Regis
- Full-time
- Continuous improvement
- Budgeting
- Training & development
- Employee discount
Quick apply
Head of Supply Chain
Apollo Fire Detectors Limited —Havant
- ERP systems
- Continuous improvement
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Global Director of Partnerships
Linnworks —Chichester
- Remote
- Travel
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Head of Compliance
Wärtsilä —Havant
- English
- Analysis skills
- Bachelor's degree
Head of Risk
Southern Co-op —Portsmouth
- Hybrid work
- Analysis skills
- Budgeting
- Leadership
9d
Managing Director
BMS Ltd —Fareham
- Engineering
- Business development
- Continuous improvement
Quick apply
7d
Head of Recruitment Operations - Maternity Cover
Rocksteady Music School —Liphook
- £50,000 - £55,000 a year
- Experience working with children
- Team management
- Recruiting
- Free parking
- Employee discount
Quick apply
8d
Associate Director - Regulatory
Estee Lauder —Petersfield
- Windows
- Analysis skills
- Project management
Project Director - Controls Analytics
AECOM —Southampton
- Full-time
- Hybrid work
- Engineering
- Business development
- Leadership
Head of Food Operations/Head Chef
Sand Cafe —Portsmouth
- £28,000 - £40,000 a year
- Full-time
- Cooking
- Organisational skills
- In-person
- Store discount
- Employee discount
Quick apply
4d
Business Development Director
ICE - Industrial Cleaning Equipment —Totton
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Analysis skills
- Annual leave
Quick apply
1d

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Operations Transformation Programme Manager
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Must hold a full UK driving licence. You will lead strategic transformation programmes across our Operations Directorate, driving operational excellence,…
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Proptech Aero Ltd —Lee-on-the-Solent
Experience of driving measurable improvements in productivity, Turnaround Time (TAT), On-Time Delivery (OTD) and workshop efficiency.
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Head of Park Experience & Leisure Operations

Haven -
Bognor Regis

Quick apply

Job details

Permanent | Full-time

Benefits

Employee discount

Qualifications

Stakeholder collaboration
Complaint handling
Health and safety audits
Continuous improvement
Continuous improvement cycles oversight
Customer loyalty building
Budgeting
Training & development
Leadership
Team motivation leadership
Hospitality management

Full job description

Position: Head of Department – Head of Park Experience & Leisure Operations
Type: Full-Time/Permanent
Bonus: Up to 25% Annual Bonus

The Head of Park Experience & Leisure Operations is a key leadership role responsible for creating unforgettable moments for our guests and owners. The role leads a function spanning Activities & Leisure, Entertainment, Retail Revenue (including arcades), and the wider Guest, Owner and Team Experience, with a clear mission to deliver exceptional experiences that create memories to last a lifetime.

This role leads the delivery of an outstanding guest and owner experience across all leisure, entertainment and retail areas on park. Managing Team Managers, it drives revenue, cost efficiency and consistent service standards while acting as the on-park authority for experience.

The role champions team engagement, wellbeing, safety and compliance, working closely with the General Manager and leadership team to manage risks, trends and incidents. Using guest, owner and team insight, it supports high-quality events and activities and drives continuous improvement in experience and commercial performance.

Strategic & Commercial Leadership

Own and deliver the park-level guest and owner experience strategy, turning insight (NPS, Owner Advocacy, ENPS) into action.
Drive cross-functional collaboration to enhance experience, engagement, dwell time and spend.
Share best practice and insight with Central teams to support continuous improvement.
Deliver revenue, cost and wage targets while optimising activities, scheduling and capacity.

Team Leadership

Lead, develop and inspire Team Managers, building strong pipelines of future talent.
Drive high levels of engagement, retention and performance through coaching and development.
Ensure full compliance across people processes, wellbeing, training and employment standards.

Guest & Owner Experience

Act as the senior on-park experience lead, supporting the GM during incidents or escalations.
Take ownership of the end-to-end guest and owner journey, driving advocacy and loyalty.
Oversee complaint resolution and insight-led improvements to maximise NPS and advocacy.
Build strong relationships with owners, supporting forums, communications and experience plans.

Operating Standards & Brand

Ensure consistent delivery of brand standards across Experience, Activities, Entertainment and Owner Events.
Maximise activity performance to support guest satisfaction and F&B/Retail revenue.
Act as guardian of brand standards, park rules and licence compliance.

Health & Safety

Champion a safe, compliant and secure culture across all areas of the park.
Own H&S frameworks, training, audits and escalation processes, particularly for leisure activities.
Ensure all legal, safety and operational checks are completed and standards maintained.

Key Requirements

Senior leadership experience in hospitality, leisure or retail, with a strong track record in guest experience and commercial performance.
Proven expertise in guest and owner experience management, including NPS and advocacy.
Strong knowledge of Health & Safety legislation, compliance and people processes within complex operational environments.
Commercially astute, with experience managing budgets, labour and costs.
Data-led leader, confident using insight and feedback platforms to drive improvement.
Strategic and operational leader across multiple functions and central support teams.
Inspirational, inclusive people leader with a focus on coaching, succession and performance.
Resilient, adaptable and decisive in fast-paced environments.
Passionate about safety, quality and delivering exceptional experiences.

What We Offer

An inclusive, supportive work environment.
Comprehensive training and ongoing support.
Career development opportunities, including fully funded qualifications.
Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

For support or adjustments during the application, contact us at: [email protected]

Quick apply

Refine Your Search

director of operations jobs in cowplain, ham

Head of Park Experience & Leisure Operations

Head of Supply Chain

Global Director of Partnerships

Head of Compliance

Head of Risk

Managing Director

Head of Recruitment Operations - Maternity Cover

Associate Director - Regulatory

Project Director - Controls Analytics

Head of Food Operations/Head Chef

Business Development Director

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