Dispatchers Work, Jobs in Coxhoe, Dur (with Salaries)

Telephone Operator
Station Taxis (Sunderland) Ltd —Sunderland
- Up to £15.34 an hour
- Full-time
- Sales
- Computer literacy
- Analysis skills
Quick apply
Phone Operative Dispatch Operator
Bon Voyage Taxis LTD —Stanley
- From £12.71 an hour
- Part-time
- Computer literacy
- No experience needed
- Data entry
- Free parking
- Sick pay
Quick apply
6d
Transport Administrator
RA Dalton Ltd —Crook
- £24,420 - £31,950 a year
- Full-time
- Microsoft Word
- In-person
- Communication skills
Quick apply
14d
Dispatch Agent (Operations) - Newcastle Airport
Swissport International AG —Newcastle upon Tyne
- £12.91 an hour
- Part-time
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
13d
Customer Service Agent
Breedon Group plc —Spennymoor
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Pre Brief Operative
DPD Group UK —Durham
- £12.71 an hour
- Part-time
- Google Suite
- Data entry
- Training & development
- Employee discount
Quick apply
6d
Scheduler
HomeGroup —Durham
- £28,100 a year
- Full-time
- Hybrid work
- Customer service
- Employee discount
- Life insurance
7d
Transport Operator
Fowler Welch —Washington
- £30,316 - £33,927 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Control Room Operator
Alpha Recovery Ltd —Cramlington
- From £13 an hour
- Weekend availability
- Computer literacy
- Maths
- Data entry
Quick apply
Dispatch Production Assistant
Royal National Institute of Blind People —Gateshead
- £25,679 a year
- Full-time
- Annual leave
- Employee discount
7d
Planner
Jet Aire —Hebburn
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Telephone Operator

Station Taxis (Sunderland) Ltd -
Sunderland

Quick apply

Job details

Permanent | Full-time
Up to £15.34 an hour

Benefits

On-site parking

Qualifications

Customer service call handling
Sales
Computer literacy
Logistics
Process improvement
Analysis skills
Data entry
Customer support
Customer interaction
Typing
Communication skills
Office experience

Full job description

Position Available

We are currently seeking to recruit a Telephone Operator to join our Head Office team based in Southwick, Sunderland. This is a full-time, permanent backshift/nightshift role, working on a flexible rota of five days out of seven. Shifts will fall within the following hours: 16:00–00:00, 18:00–02:00, 21:00–07:00, or 23:00–07:00.

Previous experience within a taxi booking office environment is desirable; however, it is not essential, as full training will be provided.

*Please note - this role will not include any day shifts as part of the normal working pattern*

Role Purpose:

To provide an excellent service to both internal and external customers placing bookings with us, promoting additional sales, ensuring a first-class booking experience.

Key Responsibilities:

Receive and process customer bookings, ensuring all bookings are accurately input into the system and all relevant data is captured as required.
Adhere to the standards set out within the Company’s behavioural and performance management framework.
Work with other members of the team and management to identify and implement improvements to customer service processes.
Support other teams / colleagues in their department / business team in achieving a first-rate customer experience and meeting objectives.

Role holders are expected to:

Accurately advise customers on enquiries and problems.
Use the established procedures and scripts to lead decision making.
Escalate any queries outside of the normal processes.
Deliver a positive customer experience.

Essential Knowledge, Skills, Proven Ability or Role Specific Qualifications required:

Computer literate with good keyboard / PC skills.
Excellent communication skills.
Good knowledge of the Sunderland area.
A quick thinker with excellent problem-solving skills.
Ability to use script-based telephone system.
Ability to use booking entry system an advantage.
Attention to detail is essential as is as accurate data entry.
Able to work to department targets / company standards.

Job Types: Full-time, Permanent

Pay: Up to £15.34 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

dispatchers jobs in coxhoe, dur

Telephone Operator

Phone Operative Dispatch Operator

Transport Administrator

Dispatch Agent (Operations) - Newcastle Airport

Customer Service Agent

Pre Brief Operative

Scheduler

Transport Operator

Control Room Operator

Dispatch Production Assistant

Planner

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