Control Room Operator
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY
Hours: 42hrs per week, 4 on 4 off shift pattern, 7am-7pm (days only)
Salary: £13.54 per hour
What is in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. Access to on-line GP services, cycle to work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Free on-site parking
Main Duties
- Managing alerts coming from high value vehicles and communicating them to owners.
- Managing incoming and outgoing telephone calls to clients.
- Utilise software to ensure the required compliance standards are met.
- Work as part of a team liaising with different clients nationally.
- Maintaining a high degree of confidentiality and professionalism when handling clients.
- Follow correct procedures for incident reporting and real time monitoring of vehicles.
- Work as part of a team, communicating effectively with team members, others in the business and clients.
- To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
- To undertake additional duties in line with management requests as required.
- Comply with ISO 27001 standards and procedures.
- Meeting individually set KPIs.
- Stay current with system information, changes, and updates.
- Work on a number of systems unique to the contract (full training will be provided).
What we are looking for
- Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
- Excellent communication skills.
- Ability to work in a fast-paced environment.
- Ability to manage workload to meet team deadlines.
- A willingness to learn and develop and show high level of commitment and professionalism.
- Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.
Desired experience
- Experience in working in a professional office environment, communicating with clients.
- Able to work with autonomy to ensure KPI's can be met.
- Customer service experience including phone calls.
Essential
- Applicants must have a 5-year checkable history.
- You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
