Web manager Work, Jobs in Craigavon, Arm (with Salaries)

Head of Customer Success
Yellowcom —Belfast
- £60,000 - £100,000 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Free parking
- Employee discount
Quick apply
6d
AV Programming Associate
EOS —Banbridge
- Computer Science
- Engineering
- Java
Quick apply
Software Testing Analyst 1-3 (Craigavon, North-West or Charnwood, Loughborough)
Almac Group —Craigavon
- Full-time
- Computer Science
8d
Threat Senior Officer
National Crime Agency —Belfast
- £3,375 - £45,326 a year
- Part-time
- Hybrid work
- Data analysis skills
- Presentation skills
- In-person
- Annual leave
9d
Website Growth Manager
Cloudsmith —Belfast
- DevOps
- Project management
- Travel
- Annual leave
Proceeds of Crime Centre Development Manager
National Crime Agency —Belfast
- £4,218 - £55,575 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- In-person
- Annual leave
5d
Helpdesk Operator
Mitie —Lurgan
- £14.51 an hour
- Full-time
- Customer service
- In-person
Customer Success Executive
Whytematter —Belfast
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Travel
Senior Quality Assurance Engineer
ScreenCloud —Belfast
- Hybrid work
- AWS
- APIs
- IT
- Annual leave
- Flexitime
Team Leader
The Cedar Foundation —Belfast
- £15.14 an hour
- Weekend availability
- IT
- Annual leave
- Employee discount
9d
IT Helpdesk Analyst Tier 1
Wellington IT —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Annual leave
- Flexible schedule
Technical Product Marketing Manager
Cloudsmith —Belfast
- DevOps
- Travel
- Marketing
- Annual leave
Technical Buyer Administrator
Camlin Group —Lisburn
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
Quick apply
Skilled Maintenance Operative
Urbanbubble —Belfast
- £32,000 - £38,000 a year
- Full-time
- Maintenance
- Annual leave
- Sick pay
Quick apply
5d
Bid Administrator
Gilbert-Ash Ltd. —Belfast
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
Quick apply
5d
Cybersecurity Engineer, Enterprise Services
Thales —Belfast
- Weekend availability
- Azure
- Oracle
- Computer Science
- Annual leave
- Employee discount
Sales Representative
Versant Media —Belfast
- Full-time
- Hybrid work
- Sales
- Salesforce
- Microsoft Office
Quick apply
5d
Senior Finance Officer
National Crime Agency —Belfast
- £4,218 - £45,326 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
11d
Senior Software Engineer (Front End)
TP ICAP —Belfast
- Full-time
- AWS
- JavaScript
- HTML
Technical Lead
Wellington IT —Belfast
- Full-time
- Hybrid work
- Azure
- Oracle
- DevOps
- Annual leave
- Flexible schedule

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Head of Customer Success

Yellowcom -
Belfast

Quick apply

Job details

Permanent | Full-time
£60,000 - £100,000 a year
6 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Driving
Telecommunication
IT
Business coaching
Account management
Communication skills

Full job description

About Yellowcom

Yellowcom is one of the UK's fastest-growing business technology providers, delivering Telecoms, IT, Cyber Security, Connectivity, Mobile, Web Design and AI solutions.

We're growing both organically and through acquisition, creating exciting opportunities for ambitious people who want to shape the future of the business.

We're now looking for an experienced leader to take ownership of our Account Management function across the UK and Ireland.

This isn't simply a management role.

We're looking for someone who can build a best-in-class customer success strategy that improves customer satisfaction, increases retention and grows revenue from our existing customer base.

The Role

Reporting directly to the Managing Director, you'll lead and develop our Account Management teams across Belfast, Glasgow and Dublin.

You'll be responsible for both our office-based and field-based Account Managers, ensuring every customer receives exceptional service while identifying opportunities to strengthen relationships and grow accounts.

Using data rather than instinct, you'll continually review performance, identify trends and implement new initiatives that improve customer outcomes and commercial performance.

Key ResponsibilitiesLeadership

Lead, coach and develop Account Managers across multiple locations
Create a high-performance culture with clear KPIs
Recruit and develop future talent
Conduct regular one-to-ones and performance reviews
Travel regularly between Belfast, Glasgow and Dublin

Customer Success

Increase customer satisfaction across the group
Improve customer engagement throughout the customer lifecycle
Reduce customer churn
Develop proactive account review programmes
Ensure customers maximise the value from Yellowcom's products and services

Commercial Growth

Increase average revenue and margin per customer
Identify cross-selling and upselling opportunities
Work closely with Telecoms, IT and Web sales teams
Develop customer growth strategies
Improve renewal performance

Strategy & Analytics

Build meaningful KPI dashboards
Analyse customer data and trends
Review retention, NPS, customer feedback and profitability
Present monthly performance reports and improvement plans
Drive continuous improvement through measurable actions

What We're Looking For

Essential

Experience managing Account Management or Customer Success teams
Strong leadership and coaching ability
Commercially minded
Comfortable analysing data and making strategic decisions
Experience improving customer retention
Excellent communication skills
Full UK driving licence

Desirable

MSP, Telecoms, IT or Technology experience
Experience across multiple sites
CRM reporting experience
Experience integrating acquired businesses
Knowledge of customer satisfaction metrics such as NPS or CSAT

Success Will Be Measured By

Customer Satisfaction (CSAT/NPS)
Customer Retention
Gross Revenue Retention
Net Revenue Retention
Margin Growth per Customer
Cross-sell Revenue
Account Review Completion
Team Performance
Customer Engagement

What We Offer

Competitive salary
Performance-related bonus
Company car or car allowance
Hybrid working
Career progression within a rapidly growing business
Opportunity to shape the future of one of the UK's fastest-growing technology providers
Ongoing investment in training and development

Pay: £60,000.00-£100,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

web manager jobs in craigavon, arm

Head of Customer Success

AV Programming Associate

Software Testing Analyst 1-3 (Craigavon, North-West or Charnwood, Loughborough)

Threat Senior Officer

Website Growth Manager

Proceeds of Crime Centre Development Manager

Helpdesk Operator

Customer Success Executive

Senior Quality Assurance Engineer

Team Leader

IT Helpdesk Analyst Tier 1

Technical Product Marketing Manager

Technical Buyer Administrator

Skilled Maintenance Operative

Bid Administrator

Cybersecurity Engineer, Enterprise Services

Sales Representative

Senior Finance Officer

Senior Software Engineer (Front End)

Technical Lead

I want to receive the latest job alerts for web manager in craigavon, arm

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